The benefits of employee-centeredness in business

1. Engaged and productive employees. Employee engagement accelerates when employees develop a positive relationship with their direct supervisor and feel that their employer cares about them. These employee experiences include having a good relationship with their manager, having the right tools to perform the job, and having the power and freedom to make work decisions, which are some of the key elements of an employee-centered company. It all comes down to employees wanting their hard work to be valued, respected and recognized. When employees feel accepted and comfortable at work, they feel empowered and motivated to work harder. Be your authentic self at work. Highly engaged employees are more productive and committed to the organization they work for. Engagement leads to productivity, which in turn helps improve profits. A Salesforce study shows that feeling included, heard and supported at work impacts employee productivity and satisfaction.

2. Reduce employee turnover and create a positive employee experience through a pleasant employee-centered working environment. Happy, engaged employees are more likely to stay with their organizations longer. Conversely, negative experiences can prompt employees to leave an organization abruptly, even if there are no other employers. are the result of adverse circumstances, lack of flexibility or underpayment. Amid mass resignations and a growing global skills shortage, organizations must be employee-centric to retain the best employees to execute business strategies while reducing recruitment costs.

3. High Productivity Take care of your employees and they will take care of your business, said Virgin Group founder Richard Branson. When HR and leadership teams create an employee-centered workplace where employees are engaged—with fair pay, appropriate workload balance, and a strong company culture—they inspire positive work attitudes. A positive attitude carries over into customer relationships, resulting in happy and satisfied customers. Satisfied customers are more likely to be loyal, promote your products and services to their friends and family, and provide more feedback to help improve your offer. Ultimately, customer satisfaction, loyalty and promotions lead to repeat purchases, thereby increasing sales.

4. Higher revenue and return on investment, a study by WillisTowersWatson reveals a compelling predictive relationship between employee experience and superior company financial performance. Research has found that high-performing companies pay a lot of attention to how employees feel about the organization: feeling inspired by the company's mission and purpose, able to achieve their career goals, and trusted by higher management. Employee experience factors that are unique to high-performing companies include: employees' basic understanding of work goals, local managers supporting their employees, scheduling and internal structure, efficient processes, and workplace flexibility to organize work.