Jiang' an women complain that express delivery is not delivered to their doors? Multiple quick responses

With the development of e-commerce, online shopping has become a common thing. People are more and more accustomed to such a convenient way of consumption, and they can buy it at buy buy and deliver it to your door. With the change of life, in order to meet the needs of sending and receiving, there are more and more express stations.

There are also express delivery stations along the river bank, such as Beehive, Mama Station, Express Service Station and Panda Station. The courier only needs to send the parcel to the nearest site, and the site will send a reminder message to the user, including the pick-up address and verification code. Users only need to take the verification code to the express station to pick up the package.

Some consumers think this way of picking up goods is reasonable. Sometimes you miss the delivery time when you are not at home during the day. It is convenient to pick it up after work with the post office, but it is more convenient to "deliver it to your door" when there are many express mails.

But there are also many online shoppers who are unhappy. Because people can no longer enjoy the "home delivery" service, they need to pick up the courier themselves, and many people don't like it. Therefore, the advantages and disadvantages of express delivery stations still depend on the needs of consumers.

Min Jie (pseudonym), who lives in the first garden on the river bank, was furious when she mentioned this matter. She said she bought it online three times a month. The first time she was sent to the quick maintenance station 500 meters away from home, the second time was the rookie station 300 meters away from home, and the third time was the mother station. Every time she picks up the courier, she has to go to a different place and her legs are broken!

It was obvious that there was someone at home, and it was also indicated that it was delivered to the door, and the house number was written, or it was directly thrown at the post office. The little things are ok, and the big things have to carry dozens of pounds of goods to walk far home! When there are only old people at home, it is particularly inconvenient to receive goods! Sometimes there is not even a short message to get the code. The courier has been on the job for a few days, and every time he has to check the logistics online, he knows that the courier has arrived.

According to this situation, I visited several express delivery companies in Jiang 'an to understand the situation. The courier company said that because of the previous epidemic, many couriers could not be delivered to the door, but were placed in the guard room or property of the community. The most prominent drawback is that the courier "impersonates" and the courier is lost, which brings economic losses to the owner and courier, and also brings a lot of inconvenience to the property. In addition, the residents who deliver goods to their homes on weekdays are often not at home, and it is very troublesome for couriers to deliver them repeatedly, so large and small express stations are born.

However, if it is not delivered to the door, the premise of storing it at the courier station is that no one at home can't get it! The "Measures for the Administration of Express Delivery Market" clearly stipulates that an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the addressee or the agent designated by the addressee, and inform the addressee or the agent of face-to-face acceptance. The consignee or agent has the right to face-to-face acceptance.

At the same time, we also contacted the staff of the express station. The staff of the station said: they cooperated with the courier company to provide users with convenient time and place, and also improved the efficiency of courier. It is much more convenient for some people, and some people find it troublesome. Because the post station is still developing, their opinions and dissatisfaction with customers are also improving and adjusting. The staff of the post office also said that if the recipients are elderly and disabled people with inconvenient legs and feet, or if the courier is a big package, it can be delivered to the home free of charge.

For consumers who like online shopping, "online ordering and home delivery" is the standard in today's online shopping era, but if the express service can't solve the "last mile" problem, it will damage the satisfaction of online shopping experience.

Whether express delivery is stored in the guard room or various post stations are established, the original intention of logistics practitioners is to better provide convenience for consumers. However, before implementing the new service standards, we should solicit the opinions of consumers and promote good communication with them, so as to better achieve the purpose of improving consumer satisfaction.

At the same time, I also hope that the courier company can learn more about the needs of customers in the future, and can deliver goods to customers who clearly need door-to-door delivery, while customers who need door-to-door delivery can communicate by telephone in time. Don't let express delivery become "slow delivery"!