How to train key property management staff?

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Up to now, the number of order maintenance service companies nationwide has grown to nearly 3,000, employing 4.2 million people. The order maintenance industry has become an important channel for attracting social employment and an important part of the tertiary industry, especially It was the promulgation of the Regulations on the Administration of Order Maintenance Services that promoted the rapid development of the order maintenance industry and made positive contributions to promoting economic development and maintaining social harmony and stability. However, due to factors such as the age of order maintenance workers being between 18 and 25 years old, most of them coming from poor rural areas, their education mainly being in middle school and high school, and their low wages, the annual turnover rate of order maintenance workers is as high as 30 to 50. How to maintain the stability of the order maintenance team is a problem faced by most property service companies and professional order maintenance companies. Through years of practice, the author believes that responsibility, specialization, and professionalism = employee stability.

Strengthen employees’ sense of responsibility

Under the leadership of the company’s core team, short-term, mid-term and long-term development plans must be formulated based on national conditions, external conditions, resources, strength, etc.** *Plan the future of the company together. The goals set by the core layer should be combined with the performance of the executive layer. Incentive policies can enable employees to follow the executive layer to realize the company's strategic development plan. In order to ensure that the company's strategic thinking becomes the practical behavior of employees, it is emphasized that the core level must have far-sightedness, and the executive level must strive to incorporate new things without exaggerating the old, and strive to select key players from those who follow them to the executive level. For example, the company donates money to the society to build roads. Although this is one of the manifestations of corporate social responsibility, employees will also feel deeply about it. Undertaking security tasks for the Olympics, National Day, campuses, etc., and holding militia emergency drills, etc., may not seem to bring profits to the company, but they can establish a good corporate image, enhance employees' sense of honor and responsibility, and truly integrate the company's "internal The value concept of "correcting one's mind and cultivating one's appearance externally" is implemented into the behavior of employees.

Introducing "preservation-style" professional services that combine human skills

"Preservation-style" services are essentially different from the current "labor dispatch". Customers combine relevant services based on safety needs. The service is entrusted to an order maintenance company. After accepting the entrustment, the order maintenance company conducts a risk assessment in advance according to the internationally accepted operating model, and formulates security plans at various levels such as civil air defense, technical defense, and physical defense based on the conclusions of the assessment, which is recognized by the customer. It will be implemented later and continuously improved during the performance of the contract, thus transforming the labor-based order maintenance service into a "preservation-style" professional service. This not only allows order maintenance companies to have financial control, but also allows them to better improve and rebuild on the basis of personnel quality structure, wages and benefits, as well as the existing civil, technical and physical defense for customers. It can also join forces with insurance companies to allow customers to The security department becomes the supervisory department. At the same time, customers also receive safer and more convenient services, which not only saves money and worry, but also changes the problem of unprofessional order maintenance departments and management personnel. In addition, the "preservation-style" order maintenance service responsibilities are clear, which can better guide and support the development of the industry and is conducive to government supervision. Regulatory authorities will pay more attention to the qualifications of order maintenance companies and the qualifications of order maintenance personnel, and thus formulate a national unified order maintenance service contract template, and refine the order maintenance companies in accordance with the special requirements of "preservation-style" services. Qualification level. Geographical restrictions can be set for first-level enterprises to carry out order maintenance business nationwide, second-level enterprises to carry out business within the province, third-level enterprises to carry out business in the city, and key national units must have first-level enterprise qualifications to provide order maintenance services Standard regulations. In terms of qualifications for order maintenance practitioners, the access to order maintenance positions will be gradually increased from "low threshold and long corridor", such as general janitors, security, fire protection, command center technicians, security, fire protection, research and development, production, Construction and maintenance related technical personnel, etc. From ordinary janitors holding junior certificates, order maintenance project managers must have a college degree or above and have order maintenance qualifications, project position foreman, deputy director, to regional safety director, etc. are divided into different levels, project professional manager regional manager safety management . Only in this way can large-scale order maintenance enterprises be ensured to focus on the development of the industrial chain and the development, production and application of products.

The company where the author works has developed "preservation-style" security management system software and has obtained the national intellectual property certificate and will produce its own security products, laying a solid foundation for the promotion of "preservation-style" order maintenance services that combine human technology.

Adhere to the road of cultivating professional talents with the integration of three certificates into one

The order of three certificates in one and the cultivation of professional talents are the foundation for "preservation-style" security services that combine human skills with technology. , and the "preservation-style" service that combines order maintenance, civil defense and technical defense is the prerequisite for the three-certificate-in-one talent training path. Currently, there is a general lack of pre-job and on-the-job training for order maintenance services across the country. Customers generally do not complain as long as there is no shortage of people. It is relatively difficult for companies to recruit and retain employees, and employees are not very motivated to participate in training. It has become a habit for the media to report that the quality of order maintenance personnel is poor. As early as 2007, the three ministries and commissions required each regional vocational school to set up two order maintenance secondary classes. The jointly issued document has become a dead letter, and the order maintenance professional hierarchy has not yet been implemented. What is gratifying is that the five professional pilot projects in safety management and safety technology launched by Beijing Vocational College of Political Science and Law have brought new hope. In the near future, people in their 40s and 50s will generally apply for junior and intermediate professional titles. Secondary and higher vocational colleges train young intermediate and senior order maintenance officers as well as order maintenance divisions and senior order maintenance divisions. Government departments must also stipulate that all levels of management and executive levels of order maintenance companies must hold certificates to work. For example, the project manager must hold a college degree or above and the title of order maintenance engineer, and general positions such as doormen must hold a junior order maintenance certificate. , security inspection, monitoring, security, fire protection, construction personnel, escorts, guards, etc. must hold an intermediate order maintenance certificate or above, and all foremen, deputy supervisors and other positions must hold a senior order maintenance certificate, etc. Key project managers of order maintenance companies and department heads of order maintenance companies must also hold order maintenance teacher certificates. Only in this way can we open up a breakthrough in order maintenance vocational education. This is also directly related to the stability of the employee team in the order maintenance industry. Therefore, , it is suggested that the government should implement a certification system for order maintenance technicians before introducing a certificate for employment.

With the transformation of the country’s macro-economy, my country’s order maintenance industry can learn from the order maintenance training mechanism model of Australia and other countries, that is, the three certificates of academic qualifications, job certificates, and professional grades are integrated. Elementary order maintenance courses can be taken by those who have graduated from junior high school, and the order maintenance qualification certificate obtained is equivalent to the elementary order maintenance certificate. In addition to being trained by public security schools, the intermediate order maintenance certificate can also be obtained by attending professional secondary vocational schools. The training content includes existing certified courses as well as security inspection, guarding, security management, fire protection, technical defense, large-scale activities, security, central control and other courses. It is particularly emphasized that training in secondary and higher vocational colleges is recognized by the government as equivalent to the current certified training standards for fire protection, security inspection, security, etc. The original training model will gradually be transformed into vocational college training, so that it can be achieved Three certificates in one vocational training. In this way, we can proceed from the interests of the overall situation and break through departmental interests. The public security department can coordinate the work of fire protection, security and other associations, and the government departments can issue documents and approve it, so that China's order maintenance professional skills can get out of the quagmire. The author's company has invested in a training school in Beijing and also invested in the construction of a secondary vocational college in Suzhou, Anhui. It has connected with Beijing Vocational College of Political Science and Law and other institutions, and is now implementing a new education model of three certificates in one.

I believe that in the near future, a qualification level system for order maintenance companies can be realized, allowing domestic order maintenance companies to fully occupy the domestic order maintenance market, and labor-based order maintenance services will also become a thing of the past. "Preservation-style" order maintenance services that combine human skills will gradually become common knowledge in the industry, embarking on the path of professional risk management and control development. As we all know, China's three-in-one order maintenance vocational education attracts young people born in the 80s and 90s to enter secondary and higher vocational colleges and participate in full-time, adult, and distance education. People in their 40s and 50s are actively taking intermediate and junior certificates. Therefore, it is not a dream to realize professional lifelong education with three certificates in one. Order maintenance companies will also move towards new industries with large capital, high technology and specialization through listing and financing.

It is believed that these measures will reduce the mobility of personnel and stabilize the workforce in the order maintenance industry. In market competition, specialized and professional order maintenance services with Chinese characteristics will participate in a wider range of international competition.

Hope to adopt