Ask an expert, what is the appropriate staffing ratio for the call center training department?

In fact, your call center is not considered large. You can have at most two, one for business knowledge training and the other for business skills training.

As for the saying on the Internet that 15 people are assigned a trainer, it is because I don’t understand the meaning of a trainer. Each of the 15 people is assigned a supervisor, which is actually one counselor for each group.