"Service is the purpose, management is the means"! Good managers are good servants!

" Service is the end, management is the means. "

01

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Learn from failures

After the company promulgated the working system yesterday, it aroused strong resistance from everyone. On this point, as the management, we did not consider it thoroughly. This is an indisputable fact!

That is to say, everyone’s opinions were not solicited before formulating the system. It would be more reasonable to formulate the system after listening to everyone’s opinions!

Later, after listening to the suggestions of the team leader and team members, we modified the third article of the system, which can be regarded as a "compromise"!

Correct your mistakes if you know they are wrong!

"Learning from failure" is part of our company culture. Recognizing one's own shortcomings is the beginning of a person's progress!

My reflection from this incident is that before formulating the system, we did not listen to everyone’s opinions, but thought that the system we formulated was very reasonable.

From a psychological point of view, everyone is prone to falling into the thinking trap of "mine is better".

A good example of this is the "IKEA effect"!

IKEA’s furniture is all semi-finished products, and customers need to assemble it themselves after purchasing. This arrangement is to reduce logistics costs on the one hand, and on the other hand, customers prefer furniture that they assemble themselves.

IKEA management found that everyone felt more accomplished and loved the furniture they had assembled.

From a psychological perspective, it is actually the public’s mentality that “mine is better” that is at work. As long as you are personally involved in projects and ideas, you will like them more and be more motivated to implement them!

From this example, if we fully consider and solicit everyone's opinions before formulating the system, and then formulate the company system, it will be equivalent to the system "assembled" by the employees themselves, not only their own willingness to implement it, but also their own willingness to implement it. Stronger and easier to abide by the system!

Let every employee participate in the formulation of the company's system, just like the example of IKEA. The process of formulating the system is like the process of assembling furniture. Let everyone participate, and everyone will have " The "assembled" system may be more recognized, there will be fewer obstacles during the implementation process, and it will be easier to complete!

02

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Corporate Culture

Recently, I read the book "Beyond Feelings" in the community created by Xiong Xinyan. It is a book about independent thinking. I regard this book as an enlightenment book for my logical thinking. The goal I set for myself is to read it at least ten times!

Reading is a very expensive thing!

First of all, you need to have enough time;

Secondly, you need to have enough experience;

Finally, you need to practice it.

Every time a dimension is added, there will be fewer people who can do it. Therefore, in the end, there are very few people who can continue to do it. It is not that reading is difficult, but that it is from knowing to doing it. The process is too difficult.

There is a joke on the Internet: Why can’t I live a good life even though I know so many truths? Probably, that’s what it means!

And ***read this book with everyone in the community. In addition to preventing yourself from being lazy, another advantage is that you will be more motivated if you have someone who works harder than you as a role model!

Last year, in Li Xiaolai’s "BOX Fixed Investment Practice Group", I learned a good thinking tool that can be used for almost anything. I will share it!

That is, before doing anything, think clearly "What is more important? What is the most important?"

I call this "a knife" thinking. With one knife, any Things become clear, simple and easy.

For example, our company is now in the entrepreneurial stage. What is more important in the process of building a company? What is most important?

What I think of is that people are more important than the company, corporate culture is more important than the corporate system, corporate culture is more important than the office environment...

1. People are more important than the company

In my opinion, if an excellent company does not have excellent people, then the company will not be excellent. If you want to build a great company, you must first find great people, not a bunch of mediocre people.

At this point, I think we must be able to clearly distinguish the essence and appearance in order to have correct guidance!

And what we do, are we grasping the essence instead of doing superficial things? It’s worth summarizing and reflecting on!

In the live broadcast industry, the economic income created by a leading Internet celebrity every year has exceeded the annual income of a New Third Board startup company with hundreds of people. I have to say that this is the gap between people. Here we only make a simple horizontal comparison and no extension!

This is similar to the story of "which came first, the chicken or the egg".

A company is like a chicken, and talents are like eggs. The bottom line is that only when there is a company can we attract talents? ?Or do you need to have talents first to create an excellent company? That rises to a philosophical level.

I will only do a simple analysis here. The thinking method I use is also very simple. Comparing on a single dimension, I think talents are more important than the company!

2. Corporate culture is more important than corporate system

Corporate culture is mainly composed of "vision, mission and values". Management like us who have not received formal business thinking training , I can only briefly analyze it from my own limited cognitive bandwidth. The purpose of my writing is to improve the quality of thinking and make effective decisions. Therefore, it is a bit verbose. If any readers unfortunately read this, please forgive me!

I haven’t figured out the key point of this section yet. I can only use proof by contradiction to falsify this proposition!

The establishment of corporate systems is to restrict the company’s employees who disobey management. If most employees need to be restrained by the system, it will reduce the vitality of the company and limit everyone’s enthusiasm. Don't pay for it!

From another perspective, there is a problem with the company's recruitment. ?Otherwise, there wouldn’t be so many people disobeying managers!

In order to restrict a small number of employees who disobey management, and use the system to restrict most of the employees who perform well, isn't it worthy of the management to reflect on it?

Through the method of proof by contradiction, it has been falsified that there are disadvantages in the corporate system. It does not mean that corporate culture is more important than the corporate system. The fundamental reason is that we still haven’t figured this issue out!

Then keep thinking about it. This is a very important issue. If you don’t think clearly, trouble will follow.

3. Corporate culture is more important than the office environment

Regarding this proposition, I regard corporate culture as a soft environment and the office environment as a hard environment. I am more interested in this proposition. What matters is the soft environment, not how good the company's hardware is.

To understand it simply, I regard corporate culture as the brain and the office environment as the body. As for the brain and body, they are both equally important to an employee.

This depends on the occupation that the employee is engaged in. If it is a manual worker, if the brain is weak, the body will be good enough to be competent; if it is a mental worker, the body will be weak, but the brain will be better!

The industry we are engaged in uses the brain more than the body. At this point, the brain is obviously more effective than the body. Otherwise, even if you have brute strength, it will be of no use!

However, there is a very interesting passage, "Everyone who engages in mental work will ultimately struggle with physical strength!"

Work is a very important stage in life, the body and the brain They all need to develop collaboratively to achieve sustained progress.

03

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Vision, Mission and Values

Next, is the focus of my writing this article! So much preparation has been made in the past to express the following content:

Why should we establish a company's "vision, mission and values"?

Probably to set a common goal for all employees of the company!

Managers must be servants of their employees, and managers must serve their employees, because managers must rely on employees to achieve their goals. Managers cannot achieve their goals by themselves. Therefore, relying on employees to achieve goals must serve them well. While employees are struggling, they can achieve mutual success with managers, forming a win-win situation!

For example, compare a leader to a coach, and employees are athletes. Athletes go on the field to play, and coaches do everything possible to help athletes win the game. This is the coach's task, and the results of the game are equivalent to the * Having the same goal without vision, mission and values ??is equivalent to having no common goal.

To sum up: service is the purpose, management is the means!

Peking University leadership professor Liu Lan said that the most important task of an excellent leader is to "be a good teacher." Being a good teacher must play three key roles: designer, teacher, and servant.

There is a joke on the Internet: Employees are responsible for fighting monsters, and the boss is responsible for taking the blame! That’s pretty much what it says.

04

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Pursuing excellence

The worst goal should be to be profit-oriented!

Employees create performance. If the company wants to earn more, employees will earn less. This is a binary opposition situation. Between employees and bosses, if one party earns more, the other party will earn less.

If both parties want to make more money, how should the benefits be distributed?

Is it possible to set a better goal while both parties are making money? In addition to making money, both parties also have longer-term goals to achieve?

Enterprises make money for the long-term development of the enterprise, not for personal gain. Employees feel that such an enterprise has a future and are willing to devote their full efforts to the enterprise. Managers will also do their best to serve, forming a cycle of conscience. In this way, the enterprise Development will be smoother!

The company has no vision, mission and values, and employees cannot imagine that in addition to making money, there are higher and higher goals in front of us. It turns out that the purpose of making money is to achieve ** *The same goal!

Individuals are part of an enterprise. Individuals have needs for self-realization. In the same way, enterprises also have needs for self-realization!

Psychologist Adler developed a set of personality theories based on Freudian psychoanalysis -

Adler believed that personality is It is formed and developed in the process of overcoming inferiority and pursuing superiority.

I think Adler’s theory is a great progress in psychology. It is a bridge from the traditional school advocating psychoanalysis to the modern school of behavioral psychology. A small step forward in theory means that human beings A big step forward in self-exploration!

Enterprises will also follow the trajectory of personal development, and enterprises also have the need for self-development - self-realization is a by-product of self-transcendence!

Don’t confuse the essential difference between enterprise self-realization and self-transcendence. Just like "service is the goal and management is the means", according to the traditional management method, it is easy to put the cart before the horse, and the final result will inevitably be different!

What I prefer is a flat management approach rather than the traditional multi-level management approach. In terms of company management, it is best not to exceed three levels.

If you encounter a problem at work, if it can be solved on-site, you should solve it immediately; if the problem cannot be solved immediately on-site, you should find a way to solve it later!

This will not only improve the efficiency of work, but also be able to flexibly respond to various emergencies!

Of course, flat management also poses great challenges to managers. If individuals do not have strong self-management capabilities, it is easy to devote themselves to front-line business and get lost. determine the general direction of the enterprise.

After all, what is more important than ability is direction. If the direction is wrong, the harder a company works, the farther away it may be from its goal...