CITIC Bank Customer Service Center 20 14 Harbin University of Commerce Presentation

CITIC Bank Customer Service Center (hereinafter referred to as "95558") relies on CITIC Financial Platform to provide customers with services such as business consultation, online transaction, outbound marketing and customer care 24 hours a day through self-service voice, manual attendance, Internet, SMS, email and fax, and is an important platform for CITIC Bank to centrally manage customers.

After eight years of rapid development, 95558 has established a large team with a scale of 1,000 people, covering outbound operation, online transaction, business consultation, complaint acceptance, centralized back-office operation, bank-wide service quality management, customer operation support and so on. Passed CCCS certification for many times, won the title of "China Call Center", and passed ISO900 1:2000: 2000 with zero unqualified quality for many times.

We are an enthusiastic young team, and we will bring a good service experience to CITIC Bank customers. Partners who dare to achieve self-breakthrough, please seize the opportunity to show yourself on the stage built for you in 95558, stimulate your potential and create your own era.

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Second, the recruitment position

Immigration Commissioner

Job responsibilities:

1. Provide business consulting services and other online transactions for CITIC Bank customers;

2. According to the post requirements, actively participate in training and practice, and constantly improve the business level and service skills;

3, the implementation of various rules and regulations, in line with the process and business standards.

Requirements:

1, adapt to the programmed work content, and can accept the flexible shift system;

2. Can speak standard Mandarin with standard pronunciation and clear articulation;

3. College degree or above, among which: those with college degree should meet the requirements of economic and financial majors; Those with bachelor's degree mainly focus on economics and finance, and the professional requirements can be relaxed according to the comprehensive quality of candidates.

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Third, salary and benefits.

1, competitive salary policy, basic salary ensures basic living needs, performance bonus is not capped, the average monthly salary is 4,000 yuan, 20% employees earn more than 5,000 yuan, and the comprehensive annual salary is 50,000-70,000 yuan.

2. Subsidies: birthday benefits, labor insurance benefits, holiday expenses, holiday benefits, annual physical examination, paid annual leave and other sound welfare systems. The comprehensive annual welfare is more than 5,000 yuan.

3. Team building: funds for team activities and community activities, and at least one outing every year.

4. Protection category: five insurances and one gold. The company has staff health care room, fitness activity room and psychological consultation room.

5. Broad development: job promotion, internal job competition and perfect career planning.

6. Provide dormitories with convenient transportation and comfortable environment (the expenses shall be borne by the employees themselves, about 300 yuan per person/month).

7. The average monthly salary of employees after becoming a full-time employee is 3,500 yuan, and that of full-time undergraduates is 3,700 yuan.

8. The salary of the graduate interns is: the internship period is 2000 yuan/month; 2,500 yuan/month after two months of employment, until the graduation certificate is obtained; After getting the diploma, I will automatically become a regular employee with a salary of 3,500 yuan, and I can enjoy the treatment of a regular employee.

9. Extra allowance: two months' internship, extra allowance for communication 100 yuan, transportation 100 yuan, accommodation 100 yuan.

10, students can be reimbursed for train tickets after they become full members.

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Four. join

CITIC Bank Customer Service Center (95558 Customer Service Center) is a cooperative project between CITIC Bank and Beijing Honglian Ninth Five-Year Plan. The employee labor relations belong to Beijing Honglian Ninth Five-Year Plan Information Industry Co., Ltd., CITIC Bank and Beijing Honglian Ninth Five-Year Plan Company both belong to CITIC Group, CITIC Bank directly belongs to CITIC Holdings, and Honglian Ninth Five-Year Plan directly belongs to citic guoan.

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Verb (abbreviation for verb) contact information

Address: Floor 3 and Floor 5 of Fuma Building, No.33 Guang Shun North Street, Wangjing, Chaoyang District, Beijing (Wangjing Station of Metro 15 Line).

E-mail :baisy@9500.cn.

Contact person and telephone number: Bai Siyang 0 10-57099 12.

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