What is the responsibility of being a store manager?

★ Five basic responsibilities (1) Responsibility for achieving performance: No matter whether the store manager is the operator or the operator, he is mainly responsible for the performance in the store. (2) Management responsibilities: The store manager must comprehensively manage and implement the company's regulations on people, things, money and information in the store. (3) The responsibility of the commander-in-chief: the store manager should give full play to the greatest ability of guiding and commanding subordinates. With proper guidance, subordinates can 100% exert their abilities. (4) Responsibility for solving problems: The store manager must think about and solve problems in performance or work. (5) Judgment obligation: Within the scope of authorization, the store manager should make a correct judgment on the business. This is quite different from the position that subordinates are ordered to act. ★ Two basic tasks 1. External work: (1) product scheme attracts consumers. No matter what era, the success or failure of specialty stores depends on the quality and completeness of goods. Different from the past, we should not only meet the needs of consumers, but also propose new products that can accurately lead the consumption trend. This is the manager's first task. (2) Create a "good atmosphere" and a "convenient" shop when forgetting. Adoption rate: 36.4% in 2009-1-1310: 531manager's job responsibilities. The management of the store can only reflect the overall management level if it is profitable. How to improve it? We must start with the manager, who is the soul and leader of a store. The manager's working ability and leadership ability directly affect the performance of the whole store. In order to grasp the management of the store manager, whether it is an enterprise that produces clothing or a shopping mall that sells clothing, the understanding of the store manager is very clear-the store manager is the manager of a store. Many store managers know their roles in this way: a store is like a home, and the store manager is the parents of this home. Parents should worry about all the problems of this family, including personnel, goods, hygiene, furnishings and so on. If any small detail is not taken into account, it may have a bad influence on their work. More enterprises hope that the store manager is an excellent director. The storefront is a performance stage, the hardware facilities of the storefront are scenery and props, and the company's constantly changing products throughout the year constitute the material of the story. The store manager should organize these materials into attractive stories and tell them to every guest who patronizes. Whether the story is told well depends on the organization, planning, arrangement and courage of the manager. Either way, it shows that the manager is the leader of a store, the link of corporate culture information transmission, and the executor and concrete operator of the company's sales policy; It is the spokesperson of enterprise products and the core of the store. Therefore, the store manager needs to stand on the position of the operator, comprehensively and scientifically analyze the operation of the store, and comprehensively implement the company's business policy. Carry out the company's brand strategy and give full play to the functions of the store manager. Job responsibilities of the store manager: 1. Understand the brand's management policy and implement the sales strategy according to the brand's characteristics and style. 2. Abide by the company's rules and regulations, carry out the instructions of superiors, and complete the tasks assigned by the company. 3. Responsible for managing the daily work of the counter, supervising and evaluating the work performance of the shopping guide, reflecting the employee dynamics in time and training the shopping guide. 4. Be responsible for the accuracy of inventory, account book making and commodity handover. 5. Responsible for the replenishment of goods in the store and the display of goods. 6. Assist the supervisor to handle and improve the operation of the counter. 7. Assist the supervisor to communicate and coordinate with the mall. 8. Provide public relations promotion activities of brands around the shopping mall on a regular basis as needed. 9. Understand the sales situation of surrounding brands, register and provide daily in-store passenger flow information. 10. Stimulate the enthusiasm of shopping guide and adjust the shopping atmosphere of the freight yard. The focus of the store manager's work: As a store manager, she can't be positioned as a promoter or foreman, and her mentality is the boss. How to cultivate this mentality has a lot to do with the company's culture and system. This is the art of management, and a scholar dies for a confidant; As a responsible store manager, we should pay attention to the details of daily work. Store operation is usually divided into three periods. Before business: 1. Turn on the electrical appliances and lighting equipment. 2. Lead the clerk to clean the shop. 3. Hold a morning meeting: ① announcement and communication of company policies and business activities of the day. (2) Business analysis and work performance review of the day before yesterday. ③ Training new employees and exchanging successful sales skills. ④ Stimulate work enthusiasm and boost staff morale. When ordering, the store should count petty cash. 5. Check the business report of the previous day and send it to the company. 1. Check the gfd of the shop assistant, arrange the work clothes and wear the work card. 2. The manager needs to supervise the cashier operation and master the sales situation. 3. Control the electrical appliances and speaker equipment in the store (specialty store). 4. Prepare wrapping paper and packing bag for use at any time. 5. Keep the environment of shops, warehouses and fitting rooms clean and tidy. 6. Even if the window is changed, the model is displayed and the goods are displayed. 7. Pay attention to suspicious personnel to prevent items from being lost and accidents. 8. Actively assist customers to solve problems in the consumption process in time. 9. Collect market information and conduct sales analysis. 10. Organize the company's official documents and notices, and make preparations before the promotion activities and finish the work after the promotion. After business, 1. Check the accounts and fill in the business report of the day. 2. Check the operating expenses and keep them properly. Keep the reserve fund. 3. Check whether the electrical equipment is turned off. Put an end to fire hazards. The shop checks whether the doors and windows are closed. Is there anyone else in the shop? Personnel 1. Have the right to participate in the recruitment and primary selection of business personnel. 2. Have the right to reward and punish employees. 3. Have the right to dismiss employees who do not meet the company's requirements or perform poorly. 4. Have the right to put forward opinions on transfer, promotion, demotion and dismissal according to employees' performance. 5. Have the right to inspect and evaluate the daily performance of employees. 6. Have the right to decide the emergency in the store. In terms of commodities, 1. Have the right to put forward opinions and suggestions on the distribution of the company. 2. Have the right to reject the goods with quality problems. 3. Have the right to decide the distribution of goods in the store. . Oo┾┾┾. Answer adoption rate: 2 1 .6% 2009-1-1310: 53 The responsibility of the store manager is1. Maintain good sales performance in the store; 2. Strictly control the in-store loss; 3. Keep the display in the store clean and vivid; The responsibility of the store manager is 1. Maintain good sales performance in the store; 2. Strictly control the in-store loss; 3. Keep the display in the store clean and vivid; 4. Reasonably control the personnel cost and maintain the high efficiency of employees; 5. Maintain good customer service in the store; 6. Strengthen fire prevention, theft prevention, work injury prevention and security work; 7. Review the in-store budget and in-store expenditure. Main work: 1. Be fully responsible for the management and operation of the store; 2. Make store sales and gross profit plans and guide their implementation; 3. Communicate and implement the work plan of the marketing department; 4. Coordinate public relations with local government departments; 5. Responsible for communication with regional headquarters and other business departments; 6. Be responsible for the selection, distribution and assessment of personnel in all departments of the mall; 7. Guide the business work of all departments of the store and strive to improve sales and service performance; 8. Advocate and supervise the implementation of the business philosophy of "customer first, service first" and create a warm, polite, clean and comfortable shopping environment; 9. Control the loss rate, personnel cost and operating cost, and establish the management concept of "low cost"; 10. Conduct inventory management to ensure sufficient goods, accurate inventory and timely issuance of orders; 1 1. Supervise the promotion activities of stores; 12. Ensure safe operation, strictly manage daily cleaning, fire prevention and theft prevention, and maintain daily equipment; 13. Responsible for the training of all employees in the store; 14. Authorize the manager on duty to handle in-store affairs; 15. Be responsible for other daily affairs in the store and handle abnormal situations. Auxiliary work: 1. Guide the on-the-job training of other store personnel; 2. Assist the headquarters in handling public affairs; 3. Feedback the operation information to the headquarters. Job responsibilities of the store manager: 1. Job responsibilities (1) convey goals to subordinates, grasp daily, weekly, monthly, cumulative and other goals, lead employees to achieve the designated sales targets issued by the company, reach countermeasures according to performance, lead employees to provide quality customer service and strive for the best turnover for the company. (2) Supervise the administrative and business work of the store: preside over the morning and evening meetings and keep records. (3) Analyze the sales work, check the supply situation daily, replenish the best-selling products in time, put forward reasonable sales suggestions or return the products to ensure daily sales. (4) Arrange the shop assistant to carefully check the goods entering the store (returned), and report to the company immediately if any discrepancy is found. (5) effective management and use of resources, such as manpower, goods, store display, publicity supplies, etc. (6) Provide training, education and guidance to employees on a regular basis: all rules and regulations related to the work norms of shopping malls. (7) Communicate the projects assigned by the company and promote the work, and train and manage all employees. Second, personnel management (1) guides the discipline and attendance of its employees. (2) Arrange the class schedule and make appropriate corrections according to the actual situation to ensure that subordinates go to work on time. (3) Put forward suggestions on personnel transfer, disciplinary action and promotion for subordinates. (4) Responsible for implementing gfd standards and unified standards. (5) Training employees in product knowledge, sales skills and other related work knowledge. (6) Understand the company's policies and operational procedures, explain them to employees and promote their implementation. (7) Ensure that every employee understands the store safety and emergency instructions. (8) Have a clear understanding of relevant employment regulations and explain relevant company rules and benefits to employees. (9) Hold a working meeting in the store: preside over the morning and evening meetings, keep records, discuss the store management and business matters with employees, give full play to the employees' sense of ownership, communicate in time and reach a consensus. 3. Customer service (1) guides employees to sell goods with professional enthusiasm and provide high-quality customer service. (2) Effectively handle customer complaints and reasonable requirements. (3) Establish a good relationship between customers and the company. (4) Establish customer contact files to better serve customers. IV. Goods Management (1) Increase the replenishment amount according to the actual inventory and sales situation of the store to ensure that the inventory in the store is appropriate or sufficient. (2) According to the company's requirements, correctly display goods (including POP, shelves, window display, etc.). (3) according to the trend of flexible market changes, change the display mode of in-store inventory. (4) Supervise the work of receiving goods, returning goods and transferring goods to ensure that there is no mistake. (5) Supervise the neatness, cleanness and smoothness of the displayed goods. (6) Pay attention to market dynamics, analyze customer feedback, and reflect and put forward positive opinions to the company in time. V. Store Operation (1) Supervise the sales of the whole store. (2) Responsible for opening and closing stores, supervising cashier procedures and operating computer equipment. (3) Keep the yard and warehouse clean and tidy. (4) Keep the lights, music and instruments (air conditioners/tools) in normal operation. (5) Ensure that the interior and exterior decoration and shelves of the store are intact. (6) Supervise all in-store decoration and maintenance matters. (7) Be responsible for the safety and fire prevention of goods, property and cash in the store. (8) Be responsible for the display work and maintain the goods to be displayed in the yard according to the company's display requirements. (9) Ensure that the weekly business report and business situation analysis are submitted on time and accurately. (10) Drive all employees and effectively improve sales performance. (1 1) Make a weekly/monthly work plan to ensure that all kinds of documents are properly brought to justice. (12) presides over all kinds of meetings in the store as a bridge between employees and the company. (13) Arrange shopping guides regularly to learn about the trends of other brands, report to the company in time, strengthen consultation and circulation, and monitor the arrangement of promotional activities (including personnel arrangement and normal circulation of gifts according to promotional requirements). (14) is responsible for returning goods, delivering goods, and inputting them into computers or records in time. The manager's performance appraisal standard is 1, and the monthly sales target is achieved. 2, improve the cohesion of the subordinate staff team and the centripetal force to the enterprise. 3. Provide a good and comfortable sales environment. 4. Have the obligation to protect all the property of the store. 5. Strictly implement the company's various systems. 6. The accounts are clear and consistent. 7. Submit the monthly business report to the company on time. Position: deputy manager directly under the superior: manager directly under the subordinate: senior shopping guide and trainee shopping guide; Assist the store manager to describe the management function of the specialty store under his jurisdiction: (1) Store operation ● Assist the store manager to monitor the store sales and maintain normal operation. ● Be responsible for business-related work before or after checkout. ● Keep the shop tidy, tidy, clean, sweep the floor and read. ● Assist the store manager to handle all maintenance work. ● Be responsible for the safety of goods, property and cash in the store. ● Assist in all the display work of the store. ● Ensure that the music provided by the company is played in the store. Assist the manager to complete various reports and documents. (2) Commodity management ● Assist the store manager to keep sufficient inventory in the store. ● Display goods (including shelves, POP, etc.). ) follow the company VI manual correctly. ● It is suggested to change the display mode of goods in the store to cope with market changes. ● Assist in supervising the receipt and return of goods, and ensure the correctness. ● Pay attention to market trends, analyze customer reactions and reflect relevant suggestions to superiors. (3) Customer service ● Assist and guide employees to sell goods in a professional way and provide quality customer service. ● Handle customer complaints and reasonable requirements. ● In addition to the duties of the shopping guide, you should also be strict with yourself, set an example to abide by company discipline, and set an example for store successors. (4) Personnel management ● Assist the store manager to arrange rest reasonably according to company regulations and assist in implementation. ● Assist in the implementation of instrument standards and unified standards. ● Assist in training employees' product knowledge, sales skills and other related working knowledge. Assist the store manager to do other work, take the initiative to review and propose improvement methods. ● Assist in hosting morning meetings or evening parties, and strengthen communication with employees. ● Handle interpersonal relationships among colleagues fairly and improve team spirit. Performance appraisal standard 1, to achieve the monthly sales target. 2, improve the cohesion of the subordinate staff team and the centripetal force to the enterprise. 3. Provide a good and comfortable sales environment. 4. Have the obligation to protect all the property of the company. 5, the implementation of the company's various systems. 6. The accounts are clear and consistent.