About carton factory documentary

documentary points: orders received --> Place an order with a cardboard supplier --> In-factory production orders --> Arrange delivery --> (Small companies still need to deal with customer complaints)

1. After receiving the order, you need to confirm the delivery date with the cardboard supplier and factory production line. Reply to the customer or business after confirmation.

2. After the delivery date is confirmed, place an order with the cardboard supplier and confirm and track the delivery date. And place an order for the factory to produce

3. After the cardboard arrives at the factory, follow up with the factory to produce

4. After the finished product is made, confirm with the customer's material control whether it is possible to arrange shipment. If you can, make and print delivery orders, customs declarations and other lists (depending on different companies)

5. If it is a small company, you may need to arrange someone to handle the customer complaint.

PS: There's no way to explain how to communicate with people, so you need to ponder it yourself.

In other times, you can be clever. For example, when the customer urges you for an urgent material, but the production line has not been produced, you can do this: If it is not on the production line, you can tell the customer that it has been done on the production line; If it's online and not ready yet, you can say it's ready soon, or it's loading. Anyway, one principle is to tell customers a little earlier. This will calm his heart. Instead of rushing you desperately.