Job responsibilities of customer service manager

Responsibilities of Customer Service Manager 3

In daily life and work, the frequency of job responsibilities is on the rise, and formulating job responsibilities can reduce the occurrence of illegal acts and accidents. Do you know the format of job responsibilities? The following are the job responsibilities of the customer service manager I have compiled for reference only. Welcome to reading.

Responsibilities of customer service manager: 1 1. Assist the general manager to participate in daily business decisions, business meetings, etc. Supervise and implement the relevant requirements and systems of the board of directors and the Group on financial management, be responsible to the general manager of the company for daily affairs, and report major issues to the general manager, the board of directors and the Group at the same time.

2. Preside over the overall work related to customer service, formulate the company's customer service work plan and organize its implementation, organize the customer service work plan and investigate the user situation.

3. Put forward opinions and suggestions on the organizational construction of the work in charge, and have the right to suggest the appointment and dismissal of the staff in charge, cultivate the customer service awareness and work skills of subordinates, and improve the efficiency of team work.

4. Seriously implement the rules and regulations issued by the board of directors, and revise and maintain the issued rules and regulations according to the actual situation; Formulate a perfect customer service management system, supervise and guide subordinates to operate according to the system norms, and conduct regular inspections and assessments on daily work to ensure customer satisfaction.

5. According to the company's overall goal plan, decompose the assigned tasks and evaluate the work process and results; Organize regular customer service analysis meetings every month and report the analysis results of the company's customer service indicators to the board of directors.

6. Be responsible for directing and dispatching the customer service work of the company, solving the problems in the customer service process in time, ensuring the smooth progress of the customer service work and reducing various cost indicators in the customer service work.

7. Responsible for completing other tasks temporarily assigned by various departments and the general manager of the group, and assisting other vice presidents in charge of the company to complete other business work of the company.

Responsibilities of customer service manager: 2 1. Responsible for recruiting, training and evaluating department employees according to the establishment.

2, responsible for the implementation of the responsibility book signing work.

3. Be responsible for training the reserve manager.

4. Responsible for coordinating the daily property management and KPI implementation of the mall.

5. Strengthen employees' ideological education, cultivate employees' concept of loving Red Star as their home, and check whether employees' behavior is standardized.

6. Determine work objectives, formulate work and training plans, make work arrangements, and make monthly, quarterly and annual work summaries.

7. Do a good job in the evaluation of outsourcers, carry out cost management according to the bidding process of property contracts, and control the use of budgets.

8. Establish good relations with the public, coordinate with other departments and handle major complaints.

9. Be responsible for the fire safety within the management scope of the mall property department. In case of emergency and accident, the mall should cooperate with the mall to deal with it and do a good job in the aftermath.

10. Organize and implement the daily operation of the property of the Group Property Promotion Center to achieve the quality objectives.

1 1, responsible for property file management, establishing good relations with the public and coordinating with other departments in the mall.

12. Organize regular working meetings of relevant personnel of the department to convey the working spirit of the Group and regional properties, check the implementation of the work of the department and assess the employees.

Responsibilities of customer service manager 3 1. Under the leadership of the general manager, be fully responsible for the hygiene management, safety management, water and electricity management, maintenance and recovery of water and electricity expenses and equipment maintenance of the shopping mall.

2. Organize company employees to seriously study and implement the principles and policies of the party and the state, establish a good corporate image, work hard and improve their professional quality.

3. According to the company's deployment, do all the work in the mall in a planned way.

4. Ensure the cleanliness of the shopping mall and do a good job in hygiene.

5. Be responsible for the parking management of shopping malls.

6. Establish and improve the water and electricity management system, guide and urge the employees of the company to seriously implement the safety operation procedures and do a good job in safety.

7, responsible for the daily maintenance of water and electricity work arrangements (including water, electricity, gas meter reading, accounting, fees, external payments, etc.). ), handle daily maintenance work in time.

8, prepare and organize the implementation of equipment maintenance plan and spare parts procurement plan.

9. Establish an equipment account and check it regularly to ensure that the account is consistent with the reality and prevent the company's assets from losing.

10. Strengthen supervision and inspection, establish supervision and assessment methods and reward and punishment mechanisms, regularly assess the work attitude, labor discipline and service quality of employees of the company, and implement rewards and punishments.

1 1. Check safety measures regularly to eliminate potential safety hazards.

12, strengthen information management. Actively report sensitive and abnormal situations to the company, and report major and urgent problems to the general manager immediately.

13, complete other affairs assigned by the general manager.

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