Work plan of quality department

Time flies, we will get in touch with new knowledge, learn new skills and accumulate new experience. At this moment, we need to make a detailed plan for the next work. So how to make a high-quality work plan? The following are three work plans of the quality department that I have compiled for you, hoping to help you.

Work plan of quality department 1 (1) objective: comprehensively carry out quality management and improve service and management quality.

(2) the focus of work

The service quality of the project management office is the core of quality management, and the management quality of the company's functional departments is the guarantee of the service quality of each project management office. Therefore, under the leadership of the company, the quality department will first focus on the following aspects to improve management quality:

First, improve the concept of functional departments serving the front line and improve the quality of teamwork. The functional departments of the company first serve the project management office and provide various support for the project management office; The second is monitoring, which contributes to the realization of various indicators of the project management office. Only by establishing the concept of serving the front line can we create a harmonious working environment and teamwork. Management will be smoother and more effective.

Second, improve the concept of performance. Put employee and owner satisfaction assessment and financial assessment in the same important position, and implement total quality management.

Third, improve management methods and improve the quality of system implementation. Going to the scene more and walking around the management will not only help to improve themselves, but also help front-line employees to improve their ability to find and solve problems on the spot. Improve the management style of cadres to employees. Learn more about employees' ideological trends and working conditions, and care for and stimulate employees' work enthusiasm and enthusiasm. Reduce the enthusiasm and enthusiasm of employees caused by improper management methods. When implementing the system, we must first communicate accurately and improve the quality of system implementation.

Fourth, improve on-the-job training methods and improve training quality. Select training content according to the different work scope of employees and organize training respectively. The training of grass-roots personnel emphasizes operability and service quality awareness; The training of managers highlights the management ability and the management quality consciousness of initiative, keenness, advance and pragmatism.

Fifth, optimize the system and improve its own executable quality. Formulate job responsibilities and detailed descriptions, work operation manuals and service quality standards, improve the performance appraisal system and improve the quality supervision mechanism. Ensure that all services are standardized and orderly. Whether the system is scientific and realistic is directly related to the effectiveness of the system. The higher the effectiveness of the system, the more enforceable it is, and it can be a work guide for employees to improve service quality. Complex and cumbersome rules and regulations can only force service personnel to passively perform service operation procedures.

Sixth, improve the project management system. In order to improve service efficiency and management quality, enterprises must try their best to delete complicated and unnecessary rules and regulations and operating procedures that restrict employees' decision-making power, and encourage service personnel to creatively and actively provide quality services to owners in the performance appraisal and reward and punishment system of enterprises.

Secondly, focus on managing the service quality of each project management office. Service quality mainly includes the following aspects: the quality of infrastructure maintenance, the quality of property management services (service attitude, service skills, service methods, service efficiency, service etiquette, cleanliness and safety, etc.). ), as well as the environmental atmosphere of the property community. Specifically, the quality management of service quality starts from the following aspects:

First, total service quality management. The source of service quality management is to appeal to the satisfaction of service and owners (users). Highlight active service, timely service and enthusiastic service. Take the responsibility system as the key means to implement the service quality of all staff. Fully mobilize the enthusiasm and creativity of all managers and owners (users), promote the continuous improvement of the quality of our employees, firmly establish the idea of "quality first", care about the quality of property services and participate in quality management.

The second is the whole process of "service quality management". Shift the focus of property management from post-inspection to pre-prevention, from focusing on results to focusing on factors to prevent problems before they happen; We should not only pay attention to the work in service, but also pay attention to the preparation before service and all the aftermath after service.

Third, create a humanized service quality management environment. Strengthen enterprise "spiritual" management and enterprise humanistic environment construction. It is also an important goal of quality management to create a "happy" working environment for employees and a social environment with good interpersonal relationship and social morality for owners. Without happy employees, creative work of happy employees and trust and cooperation of owners, there can be no high-quality service.

Discover and cultivate talents, so that employees and enterprises can grow together and develop together. Thereby enhancing the sense of belonging of employees and the cohesion of enterprises.

The second part of the work plan of the quality department: according to the company's quality policy and quality objectives, formulate and organize the implementation of the quality management plan and objectives of the department, and organize subordinates to improve and maintain the standardization system, as well as the standard management of products and the handling of product quality accidents; Organize subordinates to inspect and test incoming materials, finished products and production processes, ensure the fairness, accuracy and timeliness of inspection results, control inspection costs, and improve work efficiency and service quality to meet the needs of businesses and customers of various departments of the company.

1. Organizational structure

At present, the quality department is short of manpower, with two people 1 person, but its responsibilities are wide, including: incoming materials, production line, warehousing, delivery, complaint handling, system improvement, department establishment, etc. And with the standardization, quality management needs to be systematized and standardized more and more.

1. 1 organizational structure

In order to meet the current production needs, the temporary organizational structure is shown in the following figure, and inspectors need to be added later. It is hoped that more inspectors will have higher quality requirements. The existing retraining of quality inspectors can only prevent the delivery of defective products, but can not have quality awareness, and even lead to the prevention and improvement of quality.

When the production scale is gradually expanded and the products are more and more abundant, the business volume will become larger and larger, and the focus of work will be

( 1)

Work plan of quality department

According to the corresponding changes, we plan to organize the later development requirements in the future, and the quality department also needs to establish supplier quality management and delivery inspection.

1.2 department responsibilities

In order to implement quality management, promote the company's product quality management and quality improvement activities, ensure to provide customers with satisfactory products and quality services, and maximize the company's interests, the following duties are tentatively set:

A. Implement the company's quality policy, constantly improve the company's quality assurance system documents, and ensure the continuous operation and effective implementation of the ISO900 1 quality management system.

B, according to the company's quality objectives, supervise each department to establish relevant quality objectives, be responsible for evaluating the quality management of each department, and organize review and planning according to the actual performance and production situation.

C. Be responsible for the formulation and implementation of various quality management systems of the company, and organize and promote various quality improvement activities, such as "QCC quality circle activities" and "7S activities".

D. Establish the responsibility system for quality management, implement it in all relevant departments (people), establish and improve the quality assessment system, and implement "strictly control every working procedure, so that everyone is responsible, everything is based, the operation is standard, and there is supervision at all levels".

E. formulate departmental assessment system and organize the implementation of performance management; And provide statistical data of various quality problems, and cooperate with the administrative department to supervise the performance appraisal process of various departments.

F. Develop quality management training program and carry out comprehensive quality management education activities. Regularly organize quality education and training for inspectors, managers, business personnel, operators and other different positions, strengthen quality management, and improve the quality awareness and quality management level of all employees of the company.

G strengthen the collection and collation of information on international, national or industrial standards and technical requirements, and then distribute them to relevant departments and personnel for learning and mastering, and implement them.

H participate in the audit of special orders and product designs, and formulate corresponding inspection specifications and quality control plans.

1. Be responsible for sample inspection, feed back inspection results to relevant departments, promote project improvement, and file relevant documents according to the quality control plan.

J. Implement supplier quality management and participate in the evaluation of qualified suppliers of the company.

K participate in account management, test confirmation and system analysis of new equipment/measuring tools, and feed back test records to relevant departments.

(2)

According to the specified operating procedures and referring to inspection standards or specifications, the length of raw and auxiliary materials, processed products, semi-finished products and finished products shall be inspected and patrolled, and written inspection records shall be formed and fed back to relevant departments.

Mi (abbreviation of meter) cooperates with relevant departments to handle customer complaints, leads the analysis of abnormal reasons and effectively implements and verifies improvement measures to reduce internal and external customer complaints and continuously improve customer satisfaction.

N Responsible for compiling annual, quarterly and monthly product quality statistical reports, and establishing and standardizing original inspection records, statistical reports and quality statistical audit procedures; Statistics, analysis and assessment of product quality indicators, put forward measures to improve product quality.

O. responsible for regular quality work reports. Regularly make oral or written reports at production meetings, organize special analysis meetings of major quality accidents, and report special emergencies to superiors.

P Be responsible for the investigation and handling of quality accidents of the company according to the regulations on handling quality accidents.

Q. Strictly control the staffing, consumption and waste of instrument and equipment maintenance fees, reasonably arrange the operation, continuously reduce the testing cost and control the cost.

R, responsible for the management of relevant documents, records and information, to ensure the traceability of product realization process. Coordinate and manage related work with other departments.

T. complete all tasks temporarily assigned by superiors.

At present, the above content only stipulates the relevant responsibilities of the "Quality Department", and the related work is still limited to the problem handling stage, and does not extend to the problem prevention stage. With the development of the company, it is necessary to formulate corresponding responsibilities.

1.3 Job Description

In order to fulfill the responsibilities of the department reasonably and efficiently, so that all personnel in the department can perform their respective duties and have a clear aim, the corresponding responsibilities of each position are formulated.

1.3. 1 quality supervisor

1.3. 1. 1 purpose of work

According to the company's quality policy and quality objectives, formulate and organize the implementation of the department's quality management system and objectives, and organize subordinates to carry out standardization system maintenance, product standard management and product quality exception handling; Participate in the quality planning of new products, take corresponding preventive measures, control testing costs and labor costs, improve work efficiency and service quality, and regularly implement quality work reports to meet the needs of business and customers of various departments of the company.

(3)

1.3. 1.2 Job responsibilities

A. improvement, audit and certification of management system.

B supervise all departments to establish quality objectives and conduct performance evaluation.

C. collection and arrangement of information such as technical requirements and standards.

D. make a quality improvement plan and promote it.

E. establish quality management system and evaluation method.

F participate in the review of special orders and the preparation of quality plans.

G. Participate in the production process research of special orders, and implement the corresponding prenatal preparation.

H formulate corresponding inspection standards according to special requirements.

Inspection arrangement for samples and special orders.

J. Abnormal handling of incoming materials.

Supplier quality management and participate in the evaluation of qualified suppliers.

Patrol the production site.

Meter (short for meter)) concession acceptance, approval and rejection.

Disposal of nonconforming products.

O. customer complaint handling.

Page (abbreviation of page) quality accident handling.

Q: Check the quality every day.

R. field analysis of quality abnormality.

Nan is responsible for the management of inspection equipment and test instruments.

T. normative inspection by quality inspectors.

The unit is responsible for the verification cycle and scrapping approval of measuring instruments.

Statistical analysis of verb (abbreviation of verb) quality.

W. quality work summary and report.

X responsible for the management and tracking of relevant documents, records and information.

Y. implementation and effect confirmation of preventive and corrective measures.

Z. Inspection and evaluation of the work quality of department personnel.

Implementation and supervision of AA.7S

(4)

BB。 Attend regular working meetings.

Cc Complete the temporary tasks assigned by superiors.

Direct report of the manufacturing manager.

Direct subordinates-quality clerks, IQC, IPQC, OQC.

1.3.2 quality engineer

1.3.2. 1 work purpose

According to the company's business and the department's quality inspection and test work plan and objectives. Assist the boss to handle the daily affairs within the department, be responsible for the contact, communication and report transmission between the department and other departments, and complete the work assigned by the boss.

1.3.2.2 Job responsibilities

A. Application, replacement, distribution and management of daily necessities.

B the executor of 7S in the department, the work order in the office area and the maintainer of 7S.

C submit the overtime list, abnormal attendance list, leave, reward and punishment list and resignation letter of employees to the personnel administration department every day.

D follow up meeting minutes (meeting preparation, meeting minutes, arrangement, publication and filing).

E. printing, copying, preservation, distribution and management of documents and forms of the department.

F register and timely distribute internal and external contact lists and materials.

G make statistics on the daily quality inspection reports of semi-finished products and finished products.

H make statistics on the bad records of incoming materials, semi-finished products and finished products every day.

I. Statistics, submission and distribution of weekly and monthly quality reports.

J statistics of customer complaints and major internal quality anomalies.

K the instrument management account of the quality department shall be updated and recorded in time.

Length of telephone answering and recording.

The data of new employees are stored in electronic files.

Procedures for leaving the company.

O Keep the data clean and tidy, keep the data cabinet clean and sanitary, and do a good job of "seven precautions".

Page (abbreviation of page) participates in training and regular work meetings.

Complete the temporary tasks assigned by superiors.

Work plan of quality department 3 1. Establishment of product acceptance standard and improvement of related forms.

2. Work arrangement and supervision of subordinates, as well as performance appraisal.

3. Train relevant personnel.

4. Statistics, analysis and improvement tracking of daily quality status.

5. Hold quality meeting and quality analysis.

6. Tracking and verification of improvement measures for major quality anomalies.

7. Handle and track customer complaints.

8. Arbitration with disputed quality status.

9. Communication and coordination with relevant departments.

10. Final confirmation and disposal of nonconforming products.

1 1. Publicize the contents and spirit of the management meeting to subordinates.

12. Preside over the regular meeting of the department.

13. Summarize and save department data.

14. product and material scrapping confirmation.