Contents and standards of first-class property services

First-class property services include basic requirements, housing management, facilities and equipment maintenance, etc. The criteria are as follows:

First, the basic requirements.

There is a standardized property service contract, and the rights and responsibilities between the owner and the property company are clear. Carefully check and accept the public parts and facilities of the community and complete the formalities. Managers and staff members have relevant qualifications and post certificates stipulated by the state.

Have a sound property management plan and system. The property management personnel are dressed neatly and marked, and the management behavior is civilized, polite, enthusiastic and standardized. Set up obvious service reception places and announce 24-hour service telephone numbers.

Second, housing management.

Carry out daily maintenance and management of public parts of the house, and keep maintenance records and maintenance records. For small-scale maintenance of houses, organize personnel to carry out maintenance in time. For large-scale maintenance of houses, even if the maintenance plan and the use plan of special maintenance funds for houses are compiled, reports and suggestions will be made to the industry Committee, and then maintenance will be carried out according to the resolutions of the owners' meeting.

Establish a perfect decoration management system. When the owner needs to decorate, strictly review the owner's decoration plan, and inform the decoration prohibition and precautions in advance. Patrol the owner's decoration site once a day, and find any behavior that affects the appearance of the house or the main body of the house, and make suggestions and reports to the industry Committee and relevant responsible departments in time.

Three, * * * with facilities and equipment maintenance.

Daily maintenance and maintenance of public facilities outside the area under the responsibility of professional departments. Set up a ledger for the public facilities in the community, and make a detailed record of the operation, inspection, maintenance and record of the equipment. The public * * * equipment in the community has a clear identification and responsible person, and the operators are required to carry out maintenance in strict accordance with the equipment operation plan.

Regularly inspect the public facilities in the community and make inspection records. Ensure the normal operation of manned elevators for 24 hours. Ensure that the fire control facilities and equipment are in good condition, and the fire control passage is smooth and available at any time. The computer room should be kept clean and ventilated, without running, running, dripping, leaking and rodent damage. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized.