Personal semi-annual work summary of property employees

Personal semi-annual work summary of property employees (6 general remarks)

A period of work ended before you knew it. Looking back on my past work, I have gained a lot. It's time to write a work summary and analyze the past work. What kind of work summary should you have read? The following is a summary of the personal work of the property employees for half a year (generally 6 articles), for reference only. Let's have a look.

Personal semi-annual work summary of property employees 1 20XX The first half of the year is coming, and we will greet the second half of 20XX with confidence. The past half year is a half year for the company to improve the safety and service quality of enterprises, and it is also an ideal half year for the safety management department to implement the indicators of the project department. As we bid farewell to the old year and welcome the new year, we should review our work in the past six months, sum up our experience, find out our shortcomings, foster strengths and avoid weaknesses, and make new achievements in the new six months.

First, quality service, win trust.

By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

Second, give priority to prevention and focus on monitoring.

Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation, and ask the Ministry of Security to arrange regular patrols for cadres and employees, strictly prevent and control them, and implement mass prevention, mass inspection and mass treatment with the cooperation of relevant departments to ensure that the park is foolproof.

By reviewing and summarizing the work in the first half of 20XX, the Safety Management Department summarizes the past, looks forward to the future, corrects the deficiencies, and puts forward a new half-year service improvement goal to promote the all-round development of the Safety Management Department in 20XX.

Three, the following work is the focus and direction of the security department in the second half of 20XX.

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second half of 20XX, the Security Department will focus on follow-up and implementation.

Personal semi-annual work summary of property employees II. I have worked in the property front desk for half a year and gained a lot. I just didn't expect half a year to pass so quickly, and it was over before I could react. The second half of the year also began slowly. In the first half of the year, I made a summary of my work for half a year.

First, be responsible for your work.

It is normal to work every day, and it is my responsibility to do a good job. I will finish the company's arrangement on time every day, and I will do my own thing according to my own ability. I won't rush forward, and I won't do anything harmful to the interests of the company. The company not only provides us with jobs, but also gives us a very good working environment. To this end, we must make the company pay back and make ourselves meaningful, instead of becoming a burden to the company and treating the work strictly. Always finish what you started, not impatient, not blind and not casual, and not responsible for yourself. The company gave me the position of front desk, because I believe I can make achievements in this position, win benefits for the company and win the recognition of customers. Our front desk has repeatedly represented the company's image and attitude to a certain extent. When communicating with customers, I always maintain a professional smile and professional ethics, do not take advantage of customers, and do nothing that harms their interests. Consider the problem from the customer's point of view and analyze the problem from different angles. Being responsible for others means being responsible for yourself and the company. I always follow this line and never touch him. These responsibilities are reflected in my daily work. I use my own efforts and sweat to do what I should do.

Second, keep pace with the times and always learn.

There is a lot of knowledge at the front desk, the times are progressing, and the job responsibilities will also change. Although our front desk will not change soon, I am always ready to seize the opportunity of learning at work, learn from customers, colleagues, customers' manners and skills, keep a heart of constant exploration and pursuit, work hard, always pay attention to relevant news and entertainment, and always make various preparations. It is said that the times are progressing, and we should also make progress together. The work at the front desk seems simple, but there is a lot of knowledge in it. Only by constantly improving, constantly going in, being positive, learning more, doing more and asking more questions. Don't be lazy, don't fool around, let yourself live a full and happy life. Every time I feel my progress at work, my heart is full of joy. Every success can make me more confident in myself and more willing to learn and arm myself, so that I can keep pace with the times and improve my ability at all times.

Third, shortcomings

Lack of work experience, not as handy as old employees. Facing customers who need help, they always feel timid, afraid to face the fear that they can't do well, lack understanding of themselves, have a sense of responsibility for their work, but often make some small mistakes. These shortcomings hinder my work, make my work not smooth and make people very angry. I already know these problems, and I will correct them. By constantly practicing and helping the work, I strive to do everything for myself. I am inexperienced, timid in learning, and exercise my courage. After doing my work well, I will check it carefully several times to ensure that I will not make mistakes.

I have gained a lot from my work in the first half of the year, and I have a clear goal plan for myself in the second half. I can feel my progress, and I will do better in my future work.

Personal semi-annual work summary of property employees 3 Since I was transferred to XXXX Property Management Office in June this year, I have worked hard to adapt to the new working environment and post, studied with an open mind, buried myself in my work, fulfilled my duties and successfully completed various tasks. The following is a summary of my work:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets.

First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management.

The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.

The third is to collect service fees in time. Combined with the reality of XXXX, on the basis of further understanding and mastering the charging method of service fee agreement, I carefully distinguish between them and charge them regularly according to the service fee agreed by Hongya Company, the owner and us. 20XX annual service fee has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and I soon got used to the copywriting management of XXXX, mainly in the following two aspects:

First, data input and file arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.

The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I mainly did the following two aspects:

First, do a good job in the daily maintenance of community greening.

The second is to carefully check and accept the handover.

Three. Main experience and gains

After working in XXXX for half a year, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in the work of XX years:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and the greening management in residential areas is intensified.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work in XX years, in order to do a good job in the new year, the following aspects should be highlighted:

(1) Actively coordinate with Hongya Company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

Personal semi-annual work summary of property employees In the first half of 20xx, our work closely focused on the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" of the group company, always practicing the general goal of contributing to the construction and development of the group company, strengthening the internal management of the enterprise and the cultivation of employees' own quality, constantly innovating and striving to complete all the work, and achieved certain results. Now I mainly finish the work, some experience in the work and some existing ones.

I. Work completed

After we officially took over the real estate from xx people in January, we first sorted out many clues and quickly sorted out several important and urgent things. First of all, pay attention to management, improve efficiency and shape image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management.

In this regard, the company has formulated a refined management system, clarified the process procedures, and made a good job of positioning the responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training for employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.

Renovation of existing problems in the community, facilities and equipment for maintenance of * * * system In order to completely change the owners' views on the property and completely solve some problems that have existed in the community for many years, after xx, with the strong support of the group company, we began to repair the * * * houses and facilities and equipment in xx community, and thoroughly rectify the environment. Has invested more than xx yuan, replacing xx unit doors, dredging xx heating and water supply wells, repairing and replacing xx tube well valves inside and outside the building, detecting and repairing the roof leakage of xx households, replacing xxx pieces of household glass, repairing the window frames of xx households, cleaning xx sewage wells and septic tanks in the community, repairing and widening the road surface for more than xx meters, and replacing monitoring equipment in xx community. In addition to the above overall overhaul, we also received more than xx maintenance orders and paid a return visit to more than xx households. The owner's satisfaction rate reached more than xx%, and received xx complaints, which were successfully resolved through coordination.

In order to strengthen the internal management of the company and better serve the owners, 10, we retrieved the needed and missing files of the property management company from the relevant departments, filed them one by one, and then carried out annual inspection on all kinds of procedures, which successfully passed the annual inspection required by the relevant departments in advance. In order to further improve the residential environment, with the support of the group company, we planted more than xx junipers, decorated more than xx pots of flowers on the rockery and planted X flowers. At the same time, the flowers and trees planted before have also been mowed and trimmed, and the community has taken on a new look after fine trimming. Strengthen publicity and cooperate with urban management and community to complete xx work. Property service is not only rational behavior service, but also humanistic ideological education and edification. While renovating the residential environment, it also publicized the concept of "creating a city", common sense of fire control, and code of conduct for owners. Pass it on to the owner through the advertising column. We have successively displayed xx billboards in xx Street and posted xx advertisements about the participation of the whole people. Through these publicity, the quality of the owners and their awareness of "creating a city" have been greatly improved.

Cooperate with the group company to complete the preparation and aftermath of the commencement ceremony in xx-xx area. All employees except the staff on duty were dispatched to Area X, and the cleaning of the sales department and the layout of the site were successfully completed, including inserting colorful flags and placing flowers, maintaining the order and safety of the parking lot and handling the aftermath of the site. This activity, our team service skills have been exercised, and the team's own quality has also been well demonstrated.

Second, experience and shortcomings

In this half year's work, we realize that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. We will closely focus on the group company, strive to provide post-service for Xijianxiang Real Estate, and strive to build a well-known brand for Xijianxiang Real Estate. At the same time, we also realize that only by serving the community owners sincerely can the owners give us a good "word of mouth". We will continue to strive to improve the service quality, and strive to make Xijianxiang Property a brand property, adding luster to the group company. Of course, there are also some shortcomings in our work in the past six months, such as: the service skills of employees are not skilled enough, the awareness of safety prevention is not strong enough, the internal management of enterprises is not scientific enough, and the overall quality of employees needs to be improved.

Three. Work plan for the second half of the year

Go all out to complete the takeover of the X area project. Cultivating the market, increasing advertising and establishing brand awareness have brought us unlimited development prospects. It is necessary to do a good job in market research, sum up the work experience in the first half of the year, do a good job in the return visit of owners, increase publicity and improve the reputation of enterprises. Do a good job of our return visit, especially the owner's repair report.

Timely, sincere and caring service will always be the main line of our work. Strengthen the internal management of xx projects and departments, strengthen the training and learning of employees, constantly learn professional knowledge, improve business level and improve their own quality; Constantly improve and standardize various management systems to lay a good foundation for the company's work. Cooperate with the group company to complete the early intervention work in area X and do a good job in safety management. Safety is the eternal theme of the enterprise, and it adheres to the policy of giving priority to prevention, combining prevention with control, strengthening safety education, and preventing and treating by groups. Through safety education, we will constantly enhance the safety awareness and self-protection ability of the owners and employees of the community and create a safe and comfortable environment for the community. Combine the actual situation, consider the details, keep up with the pace of the group company, coordinate the relationship between internal and external departments, and solve problems for the group company.

In short, under the leadership of the group company, our property management company will focus on management, pay attention to training and innovate the service concept; Pay attention to the brand, expand the market and enhance the competitive strength; Attach importance to talents, create opportunities and expand development space; Vigorously develop the property market, unite as one, and create a brilliant property.

Personal semi-annual work summary of property employees 5 I. Entry and exit registration

Several other colleagues and I are responsible for the security work in xx community. We work in shifts, so sometimes I guard the front door and sometimes the back door. During several years of work, I have met people in the community, and they will greet each other with a smile when they come in and out. Occasionally, strangers come in and ask for registration, such as express delivery and take-away riders. As long as it is a new face, it needs routine inquiry and confirmation. If the owner confirms his understanding, there is no need to register for release, but strangers who come alone, whether visiting friends or doing business, will be released after notifying the owner to confirm, or they must register. After working for half a year, there was no theft, and the owners in the community did not lose anything.

Second, routine inspection

Every day, as long as it is not the time to watch the door, I will carry out routine inspections with my colleagues. In the first half of the year, it was found that there were many sundries in the fire escape of unit X, and we also contacted the owner in time to deal with them. During the inspection of fire-fighting equipment, it was found that one fire-fighting equipment was rusty, and we also dealt with it in time. In the first half of this year, there were no abnormalities in the door locks and calling devices of each unit. In cooperation with other colleagues in the property industry, actively help deal with property waste, and report problems in time in greening. In the first half of the year, the monitoring equipment was uniformly maintained. Some job changes are also handled in time to avoid monitoring blind spots.

Third, improve

Although the working hours are long, security work is a work that requires us to be vigilant and careful at all times. During the first half of this year, although the daily security work was done well, there was still a dispute between the owner and the courier. We were told to go over and deal with it, and things got a little big. However, in the process of monitoring, we did not find this problem in time, which led to some troubles in the follow-up. If we find it in time and deal with it as soon as possible, the dispute between the owner and the courier may not be so big, so we can discuss it together and get a proper solution. There is also the fact that we did not deal with the matter that foreign vehicles occupied the parking space of the community owners in time. Foreign vehicles entered our community, and we didn't give some reminders, which caused the owners to have no place to park, which caused their dissatisfaction.

Although these things are not many, they are also caused by our inadequate security work. We should improve our work in the second half of the year and not be lazy in monitoring. We need to be careful and talk about communication with outsiders in detail to ensure that the life of the owners is not affected. The second half of the year has come, and our security work continues. We should continue to do well and improve it.

Summary of personal semi-annual work of property employees 6 In the first half of this year, with the support of the leaders of the company and the leaders of developers at all levels, xx Property Management Office has been implementing the principle of owner first. According to the actual situation of the property management company, while providing good service, the annual work summary of property management has been straightened out and improved, and the management requirements of "engineering programming, standardized operation, practical use and scientific management" have been initially realized. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. The property management work in the first half of this year is summarized as follows:

First, the property management of the owner in the early stage.

Do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. In line with the principle of convenience for the owners and service first, and in combination with the actual situation of the community, our office has formulated the process and post of check-in procedures, and set up the owner's check-in instructions, check-in procedures flow chart, decoration instructions and decoration procedures flow chart, so that the owners can see at a glance when handling various procedures.

Second, strengthen service management and improve service quality.

After check-in, adhere to the family-oriented, humanized management and "people-oriented" service spirit; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we have a warm feeling. We provide special care services for the owners with difficulties in living in the community, give them care and care in life, and provide quality services. In addition, it also provides free agency services such as telephone, broadband, electricity saving, etc., so that the owners have a feeling of "it is difficult to find a property" and the service work has been well received by the owners.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

Third, strive to improve the management level and improve the quality of property management.

Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated a detailed training plan and assessment methods, regularly trained employees in their thoughts and owners' management level, and regularly tested their security business skills, which enriched their thinking and improved their management skills. Use advanced management methods to establish and improve scientific management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

Four. Existing problems and lessons

Although we have made some achievements in our work, there are still many places that need to be improved and strengthened. The overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved; Insufficient communication and understanding with the owner. The management of equipment and facilities needs to be strengthened. We will learn from experience and lessons, strive to improve the owner skills and management level of employees, and do a better job.

In the second half of the year, we will speed up the pace, constantly improve our own property management level, constantly improve the management of the community, and contribute to the early entry into the excellent property management community and the development of xx property company.

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