6 property company project manager's work summary and plan

Work summary and plan of project manager of property management company 1

This year, we conscientiously implemented the enterpris

6 property company project manager's work summary and plan

Work summary and plan of project manager of property management company 1

This year, we conscientiously implemented the enterprise concept of Jinyuan people "serving with heart and doing things with heart", serving the owners, doing our job well and being responsible for ourselves. With the strong support of the company's leaders and the solidarity and cooperation of all departments, and with the hard work of the employees of all departments, our customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful service, and made every effort to properly handle business services such as maintenance, complaints and return visits, and successfully completed all the goals and plans formulated at the beginning of the year. The following is the completion and analysis of important tasks:

1. Daily reception work Fill in the reception record of the customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and give feedback and call back to the owner in time.

Two. Information Release This year, our department issued various written notices to customers about 30 times. A total of 54,000 notices were sent by mass SMS, so that the intention of the notice was timely and detailed, and the expression was clear and the words were accurate. At the same time, it actively cooperated with the contents of the notice to make relevant explanations.

Third, in 20xx, the return visit rate of customer service department was 98%, and the satisfaction rate of engineering maintenance was 96%.

Verb (abbreviation of verb) On-site service opinion survey: While completing their daily work, our staff actively went into the owners' homes of residential quarters to collect opinions and suggestions from all kinds of customers on the property management process, so as to continuously improve the service quality and service level of property management in century city residential quarters.

6. Establish and improve the owner files. The owner's file has been improved and updated, and the owner's electronic file has been continuously supplemented.

Eight. Under the guidance of the European director of the property management company for many times, our department conducted systematic training and learning from the basic image establishment of customer service personnel, the basic concept of property management, the communication skills of property management personnel and all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

Nine, in the direction of the company strongly calling on all employees to sell the parking garage, our customer service staff in E District made efforts and sweat and made slow achievements.

Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of hope for the company, the development of the industry and their own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

The shortcomings, problems and difficulties found in the work are summarized as follows:

1. Since our department has not received professional training in property management, we still need to systematically learn knowledge about property, and further strengthen our service level and communication skills.

Second, the owner's follow-up and feedback on various missing projects are not timely enough;

Third, the timing, methods and methods of collecting property fees are not perfect; The property fee is due, the owner urges payment, and the water and electricity prepayment fee is insufficient.

Four, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.

Five, the customer service work is trivial and complicated, and it is urgent to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

Future work direction and thinking:

On the basis of doing a good job in charging and daily work, our department will continue to strengthen the training and guidance for employees, further clarify various responsibility systems, strengthen departmental work discipline and service standards, and do all the work in time according to the objectives, budget and work plan.

First, further refine and clarify the scope and content of work of department employees;

Second, strengthen training to ensure that the employees of the department are competent for the corresponding posts and continuously improve the service quality;

Third, strengthen the discipline management of departmental work, so that the work is rigorous and rules-based;

Fourth, strengthen the follow-up of all kinds of information and working conditions to ensure that all information is smooth and accurate.

Fifth, through the daily work arrangement of the department and the study of psychological debugging skills, an atmosphere of "exercising at work and growing up through exercise" is created, so that the employees of the department have a sense of accomplishment and a sense of accomplishment of "being nervous but not feeling too stressed".

Six, actively study the scientific and formal workflow norms, rational use of advanced management software, improve work efficiency.

To sum up, in 20xx, with the full support of the company leaders, the strong cooperation of all departments and the joint efforts of employees, although some achievements have been made, they have not fully met the requirements of the company, and there is still a distance from the advanced property management standards. We will definitely strengthen our study in the future. Under the direct leadership of the manager of the property company, according to the policies and regulations of Hunan and Changsha municipal governments on property management and the temporary management regulations of Century City Community, we will provide standardized, fast and effective services to the owners, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and enhance the service brand of Century Jinyuan.

Work summary and plan of the second project manager of the property company

Looking back on the work in the second half of 20xx, the Property Finance Department took a step towards the rational allocation of standardized management, and completed several important tasks, such as the financial division between property companies and Shijiaxuan, the transformation of financial management mode of property companies, the formulation of financial system, and the establishment of management ledger system. The financial work of the property management company has been completely changed on the basis of some previous basic work, reaching a height consistent with the financial work of the whole group and stepping onto a new level. The specific work is as follows:

First, the financial division between the property management company and Shijiaxuan

Since July, 2005, according to the requirements of the financial center of the Group, we have completed the work of dividing accounts between Shijiaxuan and the property management company, established Shijiaxuan golden disc account set, conducted independent accounting, and collated and bound the vouchers that have been entered into the golden disc and filed for future reference. 165438+ 10, the account set was handed over to the group accounting department.

Second, establish a property management ledger system.

According to the unified requirements of the financial center of Junhua Group, combined with the actual situation of property companies, on the basis of pre-accounting, from the perspective of management, the management ledger system of property companies (property companies and Shijiaxuan) is formulated. Including management ledger, management ledger summary, management report, financial analysis, fund plan, fund plan implementation summary, etc. , carried out and successfully completed a series of work, and reached an agreement with the whole group, so that the property finance work really embarked on the track of the group's financial work and really played the role of financial management.

Third, the development of financial system of property companies.

Under the unified guidance of the financial center of Junhua Group, the financial system of the property company was established. Including the formulation of Junhua property financial system, accounting methods of Junhua property management ledger, management methods of Junhua property financial payment, provisions on the examination and approval authority of Junhua property payment, departmental responsibilities of Junhua property finance department and management methods of internal service settlement of Junhua Group. Standardized the financial operation process of the entire property management company and comprehensively improved the financial work of the property management company. In particular, the payment approval process has been clearly defined and fundamentally improved.

Fourthly, the transformation of financial management mode of property companies.

After standardizing and rationalizing some previous accounting work, according to the requirements of the group financial center, the finance department and accounting department of the property company handed over their work and merged the accounting work into the group accounting department. The finance department of the property company is responsible for managing the ledger and financial management, upgrading from the previous basic accounting work to the real financial management work. From the company's interests, provide financial advice to company leaders and provide the most accurate financial management data. In order to ensure the smooth implementation of the work, the property finance department and the accounting department have formulated specific work items, cooperated with each other, and gradually improved the whole financial workflow to ensure the standardization and accuracy of the financial work of the property company and improve the efficiency of financial work.

Five, to complete the work objectives

Cooperate with the customer service center to complete the second phase of the second half of the year and strengthen the collection of management fees. Since July, * * * has recovered 140 households and recovered1493,300; From June 5438+ 10, the collection of management fees will be strengthened. On June 5438+00-165438+10 * *, the management fee was recovered 105800, and the charging rate was greatly increased compared with the first half of the year.

Sixth, complete the data entry of Konay financial department.

A thorough inventory of the first-phase maintenance fund and arrears. Report to the company leader and make a reminder.

Monitor financial expenditure, price audit and collection process management of Shijiaxuan. Financial training was given to the cashier, and a cash register was added in September, which made the cashier work more standardized and greatly improved the work efficiency.

7.20XX financial department work ideas:

1. Establish the cost library of the property management company.

According to the actual work situation of the property company and Shijiaxuan, the cost library of the property company is compiled. Understand the cost management status of property management companies reasonably, accurately and clearly. Provide the most authentic data for financial analysis.

2. Further strengthen the charge management, thoroughly clean up the arrears, and increase the charge rate to 70% in the first phase and 90% in the second phase.

There are also some fees that need to be further defined, including water fee, the refund of cable TV opening fee, the difference charged by the collecting owner and so on.

3. From the management point of view, further calculate the operating conditions of Shijiaxuan.

Completely separate employees' meal packages from external operations, share part of operating expenses reasonably, and truly reflect the operating results of Segaxuan.

4, the implementation of the new financial system, the finance department to supervise the finance department.

We should thoroughly straighten out some vague and chaotic processes in the past. Including the approval process of various departments' plans, procurement, business plans related to developers, reimbursement and so on. , must be strictly implemented in accordance with the system.

Although the task of 20XX is very heavy, we need to do it step by step wholeheartedly. Only in this way can we find problems and solve them in a down-to-earth manner. Start with financial management, and gradually upgrade the financial work of property companies to a new height and a higher level! Better serve the company!

A sweat and a harvest, debriefing report Although all employees of the property management company have made some achievements in their 20xx years of work, there is still a big gap from their work goals. Due to the rapid expansion of the scale of property management companies and the increasing number of employees, the traditional management mode and operation mode can no longer meet the development requirements under the new situation. Long-term unclear rights and responsibilities make internal work repetitive, omission and prevarication, which directly restricts the progress of enterprises. In the year of 20XX, we will curb the spread of unhealthy trends from the source and move towards scientific and standardized direction. Standardize management, oppose internal friction, advocate efficient teamwork, and strive to improve service quality and work quality as the central task. Give full play to the functional advantages of each department and effectively mobilize the enthusiasm of all employees to participate in management. Reasonably improve the supervision mechanism, take strengthening the implementation of the system as the main goal, and always stand at the height of improving the service quality, so that the property management company can move forward to the service field with high standards, strict requirements and humanization, and bring out a streamlined and efficient service team.

Work Summary and Plan of Project Manager of Property Company 3

20xx March 19, applying for the accounting position of X Property Company. In the intense work, I didn't realize that it was the end of the year. Although the financial work in 20xx is still going on, I feel a lot when I look back on the financial work in these months. In the process of the rapid development of X Property Company, I am fortunate to be one of them, because the rapid development of the company has also prompted me to strengthen my own quality to adapt to the fast pace of the company. With the guidance of leaders and the help of colleagues, I constantly consolidate and learn relevant financial knowledge, and always pay attention to combining theoretical knowledge with financial practice. My personal professionalism, ideological level, professional quality and working ability have been greatly improved, and I can successfully complete the tasks assigned by the leaders and perform the duties entrusted by my post. Since I joined the company, I have been mainly responsible for financial accounting and tax declaration. Now I will report my thoughts and work during this period as follows:

First, in terms of thought, in terms of thought.

Constantly study the management concept and corporate culture of property management companies, and always put into daily work and life with the attitude of "respecting morality and being harmonious and innovative", so as to be kind to others and live in harmony.

Second, the work.

1, financial accounting work Financial accounting is the basic work of accountants and also their daily work.

Nowadays, financial accounting is done with the help of financial software, and the daily operation of financial software can be mastered and used skillfully. Prepare vouchers in time, settle accounts on time, issue financial statements timely and accurately and report them to the company's financial center.

2. The preparation of monthly capital budget and 20xx financial budget "everything is established in advance, and it will be abolished if it is not predicted"-according to the requirements of the financial center of X Property Company, the monthly capital budget table and the capital budget plan for the next year will be filled out in time every month, and the advanced management of the company in terms of funds will be realized when this work is completed.

Raise, allocate and use funds reasonably and effectively, strengthen the supervision and management of the use of funds within the company, improve the profit rate of funds and ensure the safety of funds.

3. Preparation of financial internal statements The basic financial statements such as balance sheet and income statement prepared in daily financial accounting can no longer meet the needs of growing company management. The financial center timely launched and improved a series of financial internal statements, which laid a solid foundation for the company's further development.

In the process of compiling internal statements, we can correctly understand the direction pointed out by the management of the company for the next development of the property company. Urge yourself to improve accounting methods at work and do solid financial work for the company's sustainable development.

4, the implementation of property software In order to improve the accounting work of property companies, the company installed professional property management software to facilitate financial accounting.

In the promotion and use of property management software, actively communicate with engineers of software companies, seek solutions to problems existing in the software, and guide property management personnel to use the software correctly. Let property management software play the biggest role in daily property management.

5. Lead other temporary tasks, and correctly judge whether it is important at the first time, so as to make plans in the next step.

In other temporary tasks assigned by the leaders, I always judge whether it is important or urgent first, and then arrange the time reasonably to complete the temporary tasks assigned by the leaders with good quality and quantity in an effective time. Arrange your time reasonably and use it effectively, otherwise, even if you are busy every day, you really don't do anything, just like a fireman. Wherever there is a fire, you run, but in the end you get little.

The new situation and new development requirements have given us new responsibilities and missions. As an ordinary employee of X Property, a strong sense of mission and responsibility constantly urges me to continue to blaze new trails and stride forward. The magnificent corporate vision is opening its arms to us. Here, I want to express my personal attitude towards the New Year's work with a sentence from Qu Yuan, that is, "The road is long and Xiu Yuan is Xi, and I will go up and down."

Work Summary and Plan of Project Manager of Property Company 4

Looking back on the work in the second half of X year, the Property Finance Department has taken a step forward in standardizing management and rational allocation, and completed several important tasks, such as the financial division between property companies and Shijiaxuan, the transformation of financial management mode of property companies, the formulation of financial system and the establishment of management ledger system. The financial work of the property management company has been completely changed on the basis of some previous basic work, reaching a height consistent with the financial work of the whole group and stepping onto a new level. The specific work is as follows:

First, the financial division between the property management company and Shijiaxuan

Since July, 2005, according to the requirements of the financial center of the Group, we have completed the work of dividing accounts between Shijiaxuan and the property management company, established Shijiaxuan golden disc account set, conducted independent accounting, and collated and bound the vouchers that have been entered into the golden disc and filed for future reference. 165438+ 10, the account set was handed over to the group accounting department.

Second, establish a property management ledger system.

According to the unified requirements of the financial center of Junhua Group, combined with the actual situation of property companies, on the basis of pre-accounting, from the perspective of management, the management ledger system of property companies (property companies and Shijiaxuan) is formulated. Including management ledger, management ledger summary, management report, financial analysis, fund plan, fund plan implementation summary, etc. , carried out and successfully completed a series of work, and reached an agreement with the whole group, so that the property finance work really embarked on the track of the group's financial work and really played the role of financial management.

Third, the development of financial system of property companies.

Under the unified guidance of the financial center of Junhua Group, the financial system of the property company was established. Including the formulation of Junhua property financial system, accounting methods of Junhua property management ledger, management methods of Junhua property financial payment, provisions on the examination and approval authority of Junhua property payment, departmental responsibilities of Junhua property finance department and management methods of internal service settlement of Junhua Group. Standardized the financial operation process of the entire property management company and comprehensively improved the financial work of the property management company. In particular, the payment approval process has been clearly defined and fundamentally improved.

Fourthly, the transformation of financial management mode of property companies.

After standardizing and rationalizing some previous accounting work, according to the requirements of the group financial center, the finance department and accounting department of the property company handed over their work and merged the accounting work into the group accounting department. The finance department of the property company is responsible for managing the ledger and financial management, upgrading from the previous basic accounting work to the real financial management work. From the company's interests, provide financial advice to company leaders and provide the most accurate financial management data. In order to ensure the smooth implementation of the work, the property finance department and the accounting department have formulated specific work items, cooperated with each other, and gradually improved the whole financial workflow to ensure the standardization and accuracy of the financial work of the property company and improve the efficiency of financial work.

Five, to complete the work objectives

Cooperate with the customer service center to complete the second phase of the second half of the year and strengthen the collection of management fees. Since July, * * * has recovered 140 households and recovered1493,300; From June 5438+ 10, the collection of management fees will be strengthened. On June 5438+00-165438+10 * *, the management fee was recovered 105800, and the charging rate was greatly increased compared with the first half of the year.

Sixth, complete the data entry of Konay financial department.

A thorough inventory of the first-phase maintenance fund and arrears. Report to the company leader and make a reminder.

Monitor financial expenditure, price audit and collection process management of Shijiaxuan. Financial training was given to the cashier, and a cash register was added in September, which made the cashier work more standardized and greatly improved the work efficiency.

Work Summary and Plan of Project Manager of Property Company 5

Looking back on the coming 20xx years, my work is also experiencing extraordinary. /kloc-in October, I returned to Yufeng with simple emotions. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Do financial work patiently and meticulously. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

4. Be responsible for the greening and maintenance of the park.

At present, the shortage of greening personnel is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

Work Summary and Plan of Project Manager of Property Company 6

With the guidance and help of company leaders and the joint efforts of all employees, all employees of 20xx Property Management Company closely focused on the performance targets set by the company at the beginning of the year, United as one, worked hard, actively participated in various property services, and strived to complete various tasks. We will summarize the work in the past year as follows, and make further plans for next year's work.

I. Work completion

1, community renovation.

1) In order to prohibit vehicles and private cars from stopping and leaving in the community, blocking traffic and blocking safety fire exits, our company installed parking signs at the entrances and exits of each community, which obviously improved the phenomenon of vehicles stopping and leaving in the community, and registered the private cars in the community one by one.

2) Check, sort out and archive the household area and owner information in detail, and improve the comprehensive information of residential households.

2. Renovation of living environment.

1) basically completed the large-scale cleaning of sewage pipe network in the first half of the community, and replaced five sewage manhole covers.

2) The flower beds in the whole community were cleaned, the flowers and trees in the community were maintained and pruned, and the collapsed trees were transplanted.

3, water and electricity maintenance work.

The company's water and electricity maintenance personnel worked tirelessly around the clock, and with the professionalism of "minor repairs can't be done overnight, and major repairs can't be done in three days", they handled every emergency in an orderly manner, ensuring the normal electricity use of the community and getting unanimous praise from residents.

4. Collection of property fees.

In the first half of the year, the company made great efforts to overcome many difficulties and achieved certain results. By the end of May, the company * * * recovered about X for water, X for electricity and X for property management, and all the work showed a benign development trend.

5, the daily work of the company office.

1) Cooperate with health creation in all directions.

2) The customer service department records the electricity purchase ledger, and inspects and urges the owners who have not paid the property management fee for 20xx years. Owners who haven't come to buy electricity for a long time should check at home. If individual owners' meters are found to be negative during the inspection, they shall immediately report to the superior leaders and request to replace the meters.

3) Strive to complete the tasks assigned by the superior leaders.

6. According to the requirements of the 20xx target responsibility book, in April, all the property service project management contracts within the jurisdiction of the company were signed.

Second, shortcomings and problems

First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved; The communication and understanding with the owner is not enough, so it should be strengthened in the future work.

Second, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.

Third, some work plans have not been completed; One meter per household was not installed in place, and the target task could not be completed as scheduled due to the problems of the water supply group company.

In view of the above problems, we will draw lessons from next year's work, strive to improve employees' service skills and management level, and do a better job.

Three. 20xx work plan

1. The collection of utilities and property management fees is also proceeding in an orderly manner. The company requires the toll collector to collect all the fees in place before the month.

2. Water and electricity maintenance work arrangement.

1) Regularly check the operation of water supply and power supply pipelines in the jurisdiction.

2) Daily maintenance and insurance of the transformer room, and handle the problems in time when found.

3) Conduct a comprehensive inspection of the low-voltage distribution box within the jurisdiction every month, and repair it in time if any damage is found, so as to nip in the bud.

3. Organize personnel from all departments to carry out training, exchange and study, and further improve the formation of service quality, service concept and service consciousness.

4, strengthen internal professional training, do a good job in the maintenance and conservation of public facilities.

5. Intensify greening and renovation to maintain a good environment in the community.

6. Continue to increase communication and coordination with long-term delinquent households, and strive to increase the charging rate to over 80% this year.

7. Establish the post competition and reward and punishment mechanism of each department to further improve the work enthusiasm of employees.

8. Intensify the inspection of vacant houses, decoration households and public facilities, replace the indoor glass of the owner and the hinge of the casement window, and reduce potential safety hazards.

9. Fully manage the parking lot and business premises to ensure the smooth operation of the owners.

In 20xx, all members of the company mainly take solving the existing problems as the starting point and the foothold, continue to work hard, overcome difficulties and strive for new achievements in 20xx.