How to write the annual work summary of the property?

Summary is to review and analyze a certain period, a certain project or a certain work afterwards, so as to draw regular conclusions. It helps us to find the laws of the development of work and things, so as to master and apply these laws. Let's learn to write a summary together. The following is a summary of Bian Xiao's annual work on property for everyone, hoping to help everyone!

Annual Work Summary of Property 1

Twenty years have passed, and we welcome the new year with confidence. The past year was a year in which the security department improved the safety and service quality, and it was also an ideal year in which the safety work was completed. In order to carry out the work smoothly in the future, this paper summarizes the work in the past 20 years, summarizes the experience, finds out the shortcomings, and expects to foster strengths and avoid weaknesses in the new year.

First, develop superior management and pay close attention to grassroots construction.

1, excellent service, win trust. Strengthen the management of security personnel, strictly follow the duty requirements of security guards, strengthen management guidelines, strengthen on-site supervision and quality inspection, regularly train safety work regulations and knowledge of fire equipment use, and standardize the etiquette, manners, dress and hygiene of security personnel. At the same time, in the middle and night shifts, the safety of key parts and owners' vehicles in Beibie was continuously inspected. Through various efforts, the window image of the security post has been gradually improved, the quality service level has been improved, and the trust and praise of the majority of owners in the community have been won.

2, prevention first, focus on monitoring, measures in place, eliminate hidden dangers. Under the care and guidance of the property management manager, the emergency plan was formulated, and the anti-theft and fire prevention measures were implemented. Two unsafe accidents of construction workers occurred this year can be handled in time and properly solved. On this basis, the security department implements measures such as group control, group prevention, group inspection and group treatment to ensure that the security work of the community is foolproof;

3, improve the facilities, equipment and equipment, get ready. This year, the Property Management Office equipped the Security Department with powerful flashlights, batons, walkie-talkies, raincoats and other appliances, and gradually improved the monitoring facilities in the villa area, providing a strong guarantee for safety management. However, there are still some problems that can not be ignored, such as insufficient water for fire hydrants and unclear responsibility for safety management. We hope they can be equipped in time to ensure the smooth progress of safety work.

Second, strict management, improve quality, change ideas and innovate methods.

1. According to the safety training plan formulated at the beginning of the year and referring to industry standards, weekly regular meetings and trainings are conducted for security guards, focusing on management quality, service awareness, etiquette, courtesy, professional skills, fire control knowledge and emergency response. Through explanations, comments and exchanges, the security guards' ideological understanding and daily work level have been improved to varying degrees;

2. The Security Department conducts on-the-job training for security guards as planned, so that the actual work training can be assessed by stages and contents, so that each team member can achieve "four skills" (can queue up, use fire-fighting equipment, command gestures and boxing). Through training, the overall ideological quality, professional quality, professional skills and service attitude have been strengthened and improved;

3, combined with the actual situation of the community and the existing situation of the security department, guide the security guards to improve their quality and change their concepts. Everyone is required to have a sense of urgency, self-motivation and responsibility, cultivate team spirit, stimulate the subjective initiative and work enthusiasm of security guards, and at the same time stimulate everyone's enthusiasm for learning and striving for advanced by establishing excellent players. Through continuous exploration and summary in work practice, the standard of "property security guards should know and know" has been formulated, which has laid a foundation for better service to the majority of owners.

Third, vehicles and personnel access management

1, strictly in accordance with the vehicle access management regulations, control the vehicles in the community, ensure the internal environment of the community, and ensure the orderly and smooth roads;

2. Strengthen the training of security gestures and language;

3. In order to ensure the safety of the owner's vehicle, a registration system is implemented for foreign vehicles, and the large items brought out are strictly supervised according to the entry-exit registration system. It is required to have a key card issued by the property management office, which can only be released after inspection. Under the strict and meticulous work, there was no car theft or loss in the whole year;

4. Strictly implement the registration system for foreign personnel and construction personnel, handle the entry and exit certificates in time, and handle and solve the problems found in time in strict accordance with the requirements of the Regulations on the Safety Work of Left-behind Site Personnel.

Four, 20__ year work priorities

1. Always implement the policy of "safety first, prevention first". In case of imperfect implementation, the Security Department will continue to follow up and implement the plan;

2. The cultural literacy, professional knowledge, management ability and personal quality of key personnel are uneven, both good and bad. The management norms formulated by the property security department have not been fully implemented, and the security department will strengthen education and training for the problems;

3. The service quality needs to be optimized and improved. The service consciousness of individual security guards is not enough. In view of the situation, the security department will strengthen management to ensure that there are no different service standards for day and night, at ordinary times, weekends and leaders;

4. Recurring problems: gfd, a post security guard, untidy, polite, not active, not considerate in service and inflexible in handling problems. These problems have seriously affected the overall service quality. In next year's work, we will make great efforts to implement it, strive for obvious improvement and get good results.

Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. In the new year, all employees of our security department will seriously study various policies and regulations, strive to make ideological awareness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of community owners and companies!

Summary of annual work of property II

The year of 20__ was a year in which _ _ sought development. Over the past year, with the care and support of leaders at all levels of the company, the _ _ Property Management Office has always implemented the corporate philosophy of "building a quality life" for owners, followed the principle of "owners first, service first", and gradually straightened out and improved various management work according to the actual situation of _ _, so that the property management work in the early stage of the community gradually embarked on a standardized track, and the property management work has achieved certain results.

I. Housing management

Housing management is one of the important contents of property management, especially in the early stage of owner's decoration. Look at the problems existing in the old property community, such as water leakage from the upper and lower units, damage to the facade, damage to the building structure, and changes in housing functions. These problems have caused difficulties and difficulties in the later management services, and gradually evolved into outstanding problems that plague the development of the industry.

Therefore, in the aspect of decoration management, we have formulated the Decoration Work Guide for the owner and decoration management, which gives clear guidance on the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and prepare for the later management work. Strictly review the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly review the facade and indoor structure in the decoration application, and give approval opinions and suggestions.

Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out inspection on fire control management, illegal decoration and waterproof works according to division of labor, so as to nip illegal decoration in the bud; Regularly organize special inspection and rectification activities for decoration, rectify the phenomenon that does not meet the requirements of management regulations within a time limit, and carry out re-inspection as planned, which has been affirmed by most owners. According to the work arrangement, the management office set up a special responsibility system for decoration inspection, which was organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

Second, the community safety work

Community security and fire fighting are the top priorities of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in residential areas, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, the tasks arranged by the company have been basically completed in the case of complicated personnel access and lack of hardware facilities.

Continue to implement the positive and negative pass system for construction workers, and regularly set posts to clear off decoration units, which greatly improves the effectiveness of safety management to a certain extent, and also avoids customer complaints caused by renovation delays, and has achieved good results; In order to strengthen the supervision of decoration handling and avoid illegal use of elevators to handle decoration materials, the management office has implemented the "decoration handling deposit management system". Since the implementation of the system, the situation of destroying the sanitary environment and illegally using elevators to carry materials in public places overnight and during handling has basically been eliminated; Strict implementation of personnel and goods access management system, construction personnel certificates in and out, other personnel in and out must cooperate with the inquiry and registration, take out goods in the community with a "release form" and check before release, strict implementation of these management systems, the security of the community can be guaranteed.

According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers on a regular basis every month to ensure that the fire-fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required; In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was rather chaotic. After the special rectification work was presided over by Manager Deng and related work was arranged, all vehicles entering and leaving the parking lot were certified, which greatly improved the safety factor of parking lot management.

Three. Management of public facilities and equipment

The good operation state and maintenance management of public facilities and equipment in residential areas are based on the adjustment and running-in in the early stage of takeover, acceptance and trial operation. As the first small high-rise residential project in Guanghao Real Estate, since the first building was delivered to the owner, we have always adhered to the working philosophy of "strictly controlling the handover and acceptance and closely monitoring the operation status of the equipment". To this end, we have established a system of initial inspection and re-inspection of equipment handover, such as the handover of elevator equipment. Due to various factors, the installation technology and operation performance of the elevator are not ideal. However, in the process of acceptance, with the close cooperation of all departments of the company, there were problems that did not meet the quality requirements, and after coordinated follow-up, they were basically rectified.

In the early stage of property management, because the equipment is in the running-in stage, the use situation is different from that in the normal stage, and faults often occur. Therefore, the management office has strengthened communication with relevant units, conducted special discussions on existing problems, and then adjusted the management focus according to the actual situation. After hard work, the operational performance of the later equipment has been greatly improved. The system of regular inspection of equipment is implemented, so that the work procedures of equipment inspection and maintenance are put on the wall, and the maintenance personnel conduct regular inspections and keep records of inspection work, which basically achieves the work goal of finding and handling public equipment problems in time.

Fourth, environmental sanitation management.

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection system, and the cleaning team leader has organized the cleaning work in the relevant areas and carried out inspection and rectification work every day. Through the unremitting efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, special cleaning work has been carried out in view of the harsh climate, and no safety accidents caused by inadequate cleaning work have occurred throughout the year.

After each building is delivered to the owner, the cleaning and land reclamation of the construction unit are not in place and can not meet the requirements of management services. In the early stage, when the staff was nervous and the task was heavy, the management office assigned the responsibility of cleaning and land reclamation of each building to the post. The cleaning post successfully completed the cleaning and land reclamation of each building while carrying out the daily cleaning work, which laid a solid foundation for the environmental sanitation management in the later stage.

Due to the construction in the early stage, the sanitary conditions of the parking lot were poor and there was a lot of dust. Therefore, the management office uses the wastewater from waterscape and swimming pool and cleans the parking lot regularly, which keeps the parking lot in a good sanitary condition under limited conditions. At the beginning of occupancy, some owners often dump domestic garbage in the elevators and elevator lobbies of each building, which has a bad impact on environmental sanitation and then causes complaints from other owners. The management office first posted a "warm reminder", then identified the suspected households through security and monitoring, and after repeated patient explanation and persuasion by the property management personnel, the situation of dumping domestic garbage at will no longer happen.

Verb (abbreviation of verb) greening management

In order to create a beautiful living environment for the owners, we strictly implemented the greening management measures, cooperated with the company to actively do a good job in greening maintenance management according to the greening construction progress of the _ _ residential area, and designed and produced greening warning signs and green belt fences, so that the green space was basically free from damage, trampling and public phenomena; At the same time, according to the greening habits, make a greening maintenance plan, and fertilize and prune the greening. Through the hard work of greening personnel, the greening growth of the community is in good condition.

VI. Existing shortcomings and prospects

The overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved; The communication and understanding with the owner is not enough, so it should be strengthened in the future work. The management of equipment and facilities needs to be strengthened to ensure the safe and normal operation of facilities and equipment and avoid affecting the normal life of the owners and causing their dissatisfaction with management services; There are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.

In next year's work, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job. In the new year, we will speed up the pace, constantly improve our own property management level, constantly improve the management of the community, and make contributions to the early entry of _ _ into the excellent property management community and the development of the company.

Summary of annual work of property 3

First, the company's management system is further improved

In the past 20 years, according to the actual situation of the company, we have established and improved some management systems of the company, and have successively introduced and implemented them. 20__ years, focusing on combing and improving the company's property management process, project approval authority and scope, project management team responsibilities, supplier evaluation mechanism, etc. , so as to further clarify the job responsibilities, standardize the workflow and improve work efficiency. And put the system and process into practice.

Second, fully expand the market.

With the establishment of a new company with full capital contribution from big property, the new company adopts a new employment mode, which is more flexible in terms of labor and employment, and the cost of labor and employment is lower, which is more conducive to the participation of big property in market competition. In 20__, the new company can not only undertake the outsourcing project of large-scale property, including greening protection, but also actively go to the market. Relying on the big property, we will first infiltrate the enterprises in the park and gradually expand to enterprises outside the industrial zone, and strive to overfulfil the tasks assigned by the head office.

Third, consolidate technical strength and improve service quality.

With the company going to the market and exploring the market, the business volume and business scope will continue to expand, and the requirements for the technical ability and business ability of property service personnel will also continue to improve. In the second half of the year, we will continue to increase the training of technical force, further consolidate technical force and improve service quality.

Fourth, strengthen safety awareness and improve the professional level of safety officers.

Further enhance social security awareness, effectively prevent and contain production safety accidents, and create a safe and stable environment for the development of the jurisdiction. Strengthen the professional training of safety management personnel and improve the professional level of safety personnel; Implement the tasks of safety production month, strengthen the awareness of red line, and do a good job in safety work. Especially in the third quarter, the situation of typhoon prevention and flood control is grim, and the typhoon prevention and flood control work is carefully arranged to make full preparations for the safe passage of the flood season.

As a new working mode and service mode, there will be new problems and difficulties, but we believe that with the full guidance and support of the industrial zone and the full cooperation of all parties, in the next 20 years, we will continue to devote more energy to strengthening the company's basic management, expanding the market, consolidating technical strength, improving service quality, strengthening safety awareness and improving the professional level of security personnel, and so on, and the large property service will move towards marketization.

Summary of annual work of property 4

It took _ _ _ months to work in Shenye Mansion from September, 20 to transfer to Fuxing in June, 20. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If this month's work has some merits, it is not because of my personal ability, but because we have a high-quality professional team and a group of enthusiastic and dedicated property managers. The purpose of this summary is by no means to whitewash oneself, but to achieve two purposes: first, calmly review the gains and losses of this period of work, sum up experience and learn lessons; Secondly, take my own experience as a case to provide reference for the company to train and train talents in the future.

My work this month can be basically divided into three stages.

The first stage, the groping stage. From the beginning of September to the end of 1 1. The work at this stage, on the one hand, is to master the basic knowledge of property management and the basic situation of the building as soon as possible, on the other hand, it is to ensure the normal work of the building. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of the management office mainly depends on a set of management systems of the company and the high consciousness of managers. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

The second stage, the trial stage. 12 February to the end of March. At this stage, in addition to continuing to learn and maintain the normal operation of the building, we also began to incorporate some of our own management concepts to add some personalized colors to the management of the building. The main tasks are as follows:

1, improve the working and living environment of employees; Set up a family room and clean up the platform on the sixth floor of the building;

2. Spend the winter solstice with employees, have New Year's Eve dinner, and make holiday arrangements, especially the Spring Festival life of security guards;

3. Hold a golf tour to collect information for the Year of the Sheep;

4. Establish employee files, owner files and contract files, and track the implementation of the contract;

5. Emphasize that there should be traces of management, and abnormal situations must be recorded in writing and closed;

6. Adjust employees' work arrangements, emphasizing lease, collection and contract management;

7. Handle the relationship with the asset department of the branch company and strive for the understanding and support of the other party.

This _ _ _ _ month's work has also exposed some of its own problems, such as weak equipment management, and should spend more time communicating with customers and employees, which need to be improved in future work. At the same time, I hope to have the opportunity to study and master the knowledge of property management comprehensively and systematically and improve my professional level. Determined to invest more time and enthusiasm in the new position, complete all the work assigned by the company, and live up to the expectations of the company leaders.

Summary of annual work of property 5

On October/October/October1August, 20 _ _, my property management company entered the third-phase resettlement community. In the past year, all my staff worked hard and were brave in innovation, which further improved and improved the company's management and service quality, and achieved gratifying results: an excellent property management team was established, and a scientific management model and advanced management concepts and methods were created. Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

Strategically change the concept of property management.

Since the establishment of our property management company, the management concept has undergone a profound change from "management" to "service", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "service and education, owner first". Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

First, take effective measures according to iso system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Three, the establishment of Tian Jian property zero defect target.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.