Detailed rules for property service standards

The detailed rules of property service standards refer to the standards formulated to standardize property service behavior, protect owners' rights and interests and improve the quality of property service. The specific criteria are as follows:

1. Property services include but are not limited to daily property management, public facilities and equipment management and safety management.

2. Property services should strictly abide by relevant national laws and regulations, and be legal and compliant;

3, the property service company should have the corresponding qualifications and experience, training and assessment of employees on a regular basis. , improve staff quality and service quality;

4. The realty service company shall establish and improve the service process, standardize the service behavior, and ensure the service level;

5. The property service company shall establish a complaint handling mechanism, and respond to the owner's complaints in time and deal with them seriously;

6. The collection of property service fees shall be open and transparent, and there shall be no unreasonable charges and hidden charges;

7, the property service company shall, in accordance with the relevant provisions, establish a clear income and expenditure accounts, and conduct regular audits.

Property management companies are enterprises that provide property management services, and their significance lies in the following aspects:

1. Provide all-round property services: property companies provide owners with all-round property services from basic maintenance and security to greening and maintenance, so as to realize the smooth operation and sustainable development of real estate facilities such as residential quarters or office buildings;

2. Value-added of property assets: By comprehensively standardizing management, improving service level and ensuring the normal operation of facilities, property companies can not only improve the satisfaction of owners with the property, but also improve the rental price and market competitiveness of the property;

3. Safeguarding public interests: while managing real estate facilities such as residential quarters and shops, property management companies also undertake social responsibilities such as maintaining public facilities and improving the environment, which is conducive to safeguarding public interests and promoting social stability and harmony;

4. Improve the living and working environment: Property management companies can standardize community management, optimize public services, and provide a safe, hygienic and comfortable living and working environment, which is conducive to improving people's living and working conditions and improving people's quality of life to a certain extent. To sum up, the detailed rules of property service standards are necessary measures to protect owners' rights and interests, standardize property service behavior and improve the quality of property service. Property service enterprises should provide services in accordance with standards and actively promote standardization, intelligence and transparency.

Legal basis:

Article 16 of the Property Management Regulations:

Property service enterprises and property service personnel shall abide by relevant state laws and regulations and property management regulations, and safeguard the legitimate rights and interests of owners.