What is the significance of realizing information management in property management enterprises?

What is the significance of realizing information management in property management enterprises?

First, the real needs of property management information construction

(1) The process of marketization, scale and intensification of property management has made the management structure of property management companies increasingly huge.

(2) At the same time, property management involves a wide range, with strong policies, complex technical application and heavy daily management workload. Traditional manual management will greatly increase the management cost.

(3) Cost control, internal communication and management are becoming more and more difficult, and it is urgent to adopt a networked information transmission mechanism to enhance the utilization of resources and improve the efficiency of property management.

(4) With the increasing dependence of consumers on the networking and intelligentization of housing, the voice of property management informatization is also increasing. The introduction of unmanned management, paperless office, electronic money service and community network service not only simplifies the management means of information-based property management services, but also enhances the profit space of the project.

Therefore, building a new community property management information system based on traditional community service, relying on multimedia community service information network and the Internet will provide new economic growth points and long-term sustainable development space for property management.

Second, the functions that can be realized by property management informationization

(1) Visual housing management: For different types of property projects, personalized floor plans or floor plans can be configured to show the basic information of each room unit, which fully meets the daily business needs of property management;

(2) Perfect owner management function, which records the current and historical owner and tenant information in detail according to the room, flexibly defines the acceptance quality inspection standard combined with the occupancy management function, and records the specific situation of room acceptance and the reception of acceptance data;

(3) Powerful charge management function, which supports the automatic generation of routine bills such as management fees and garbage cleaning fees, and can be combined into expense packages to uniformly handle various fixed fees;

(4) Flexibly set the calculation formulas of various charging standards, and support the setting of various ladder charging standards such as direct ladder algorithm and segmented ladder algorithm. Just input various table readings, and the system will automatically generate various charging bills;

(5) Flexible bill adjustment function, which can refund the money received or transfer it to other expenses for advance payment, or flexibly adjust the total bill or increase the temporary bill amount such as disinfection fee according to actual needs;

(6) Support various cost allocation methods, and flexibly set allocation parameters according to room area, floor, actual consumption and elevator algorithm. , the system will automatically generate shared water, shared electricity and other cost allocation forms;

(7) Centralized customer service management mechanism, which manages the whole process of customer service, and has comprehensive service processes such as adding, modifying, quoting, signing, dispatching, reworking and service return visit, and can customize customer service upgrade mechanism to effectively ensure customer service quality;

(eight) effective tracking and management of equipment, customized equipment maintenance template, detailed records of equipment maintenance files, unified management of equipment maintenance contracts;

(9) Perfect parking space management function, centralized management of the collection of garages, parking spaces, vehicles, parking cards and parking fees, support seamless connection with the parking lot management system, and fully control the management of fixed parking spaces and temporary parking spaces;

(10) Intelligent early warning and reminding mechanism. According to the personalized settings, the system can remind the meter of abnormal reading, regular maintenance of equipment, customer report upgrade, owner's arrears and so on. Change passive waiting problem into active finding and solving problems, effectively avoiding risks. ?

Third, the significance of realizing information management of property management

Every introduction of informatization has greatly improved the efficiency of property service enterprises, and those enterprises with the deepest and most thorough informatization construction are often the enterprises with the highest service efficiency; The substantial improvement of the efficiency of property service enterprises and the reduction of enterprise costs bring about changes in the market structure of property service enterprises, and the final market choice will also be the market survival law of survival of the fittest;

The real estate property management information system supports the daily management of various property forms. It can focus on the four main lines of house, owner, customer service and charge, and take the execution process of daily management affairs such as owner management, customer service, charge management, instrument management, equipment management, parking space management, cleaning and greening, fire protection and security as the core of operation, effectively handle the relationship among owners, tenants and property management personnel, realize the management process and standardization, and effectively improve the property service level.