Personal annual customer service work summary (8 selected articles)

Personal annual customer service work summary 1 (1) Time flies, and in a blink of an eye, I have been a customer service worker for almost a year. There have been joys and sorrows, successes and failures this year. In the interweaving of happiness and sadness, success and failure, I gradually grew up, my professional and technical level continued to improve, and my theoretical knowledge was fully practiced.

(In 20xx, with the strong support of the leaders of the company's customer service department and the unity and cooperation of all departments, and with the efforts of the employees of the department, I earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful services, and made every effort to urge the maintenance, complaints, return visits and other business services to be properly handled, and successfully completed all the goals and plans formulated at the beginning of the year. The work in the past year is summarized as follows.

(3) Time flies! It's almost the end of the year. Looking back suddenly, I have been an employee of xx Co., Ltd. for one year in 20xx. In this year, through unremitting study and hard work, I have made tangible and intangible growth and progress. Now it is near the end of the year. Think about the past, look forward to the future, and make clear your new goals in order to better perform new tasks. In particular, analyze all aspects of your work this year, so that you can better understand yourself, motivate yourself and improve yourself, so as to better and better complete the customer service work entrusted by the company in the future!

Summary of personal annual customer service work 2 As a customer service staff, I gradually feel that customer service work is to constantly accept various challenges in the ordinary and constantly look for the meaning and value of work. An excellent customer service staff, skilled business knowledge and superb service skills are necessary, but I personally think that at the same time, on the basis of these two points, we should try our best to make boring and monotonous work colorful and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Secondly, when providing consultation for users, we should listen carefully to users' questions, analyze and guide them in detail, and prevent customers from being dissatisfied because of service attitude problems.

All along, the company takes smile service as its own responsibility, takes customer satisfaction as its purpose, stands on its own duty, loves its post and is dedicated to its work, and strives to do a good job in customer service. As a newcomer who has been engaged in xxx for a short time, I do have some shortcomings. First, lack of work experience and loopholes in actual work. Second, work innovation is not enough. Third, at work, people are sometimes impatient and eager to achieve success. So, the next step, I need to overcome and improve.

First, study hard and keep pace with the times.

Theory is the forerunner of action. As a customer service staff, I deeply understand that learning is not only a task, but also a responsibility, which is the actual need of work. In the future, I will strive to improve my business level, pay attention to integrating theory with practice, exercise myself with practice, and contribute my meager strength to the company.

Second, based on their own duties, love their jobs and dedication.

1. As a customer service staff, I always think that "it is not easy to do simple things well". Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to cover for them, they can give up their rest time without complaint, resolutely obey the company's arrangement and devote themselves to covering for them; Whenever a company wants to develop new business, it always has a comprehensive and detailed understanding and mastery of the new business. Only in this way can we better answer customers' inquiries and make the company's new business develop in an all-round way.

2. At work, everyone should give detailed answers to customers' inquiries in strict accordance with the working idea of "customer first, service first"; For the problems reflected by customers, actively and steadily solve them, and for the problems that cannot be solved by themselves, actively and truthfully reflect them to their superiors and strive to give customers a reply as soon as possible; For the problems raised by customers, whether they are solved or not, they should be registered in detail, consulted every day, and solved in time when problems are found, effectively eliminating mistakes and omissions. At the same time, humbly consulting old colleagues is also the focus of doing a good job.

Don't be late, don't leave early and don't be lazy. Can conscientiously and actively complete the tasks assigned by the leaders.

Personal annual customer service work summary 3 I can say that I have been working for X months. During the X months in this company, I watched the company change day by day and watched myself grow day by day. Life is full of hope. Every day, endless problems constantly hone and strengthen us. The new year is coming soon, and new challenges will follow. I hope my team and I will be stronger and play more roles next year. I really want to find a quiet environment, have a cup of tea, listen to a song, quietly count my harvest this year, and then think about next year!

I. Personal summary

I joined on X/X, and like many new employees in the early stage, I was really confused when I first came. The department has just been established and there is no professional executive director. No one told me what the merchant code was, and no one told me what the online store was like. How do I start learning this system? The first week after I arrived, I followed Chilong to Oba for execution. At that time, I really felt like an idiot and could do nothing! After I came back, I worked hard to sort out the problems I encountered in Oubana for four days, put forward the problems I felt unreasonable, and told the company that someone needed to give us some systematic training!

Soon, all the efforts finally paid off. The company organized training, and the detailed operation from the online store to the system made me understand why the system can dock with the online store and how to dock! The question I asked before could have been solved like that. At the same time, we finally have a real department: customer service center.

When I was in the customer service center, because I was a new employee, my daily job was to learn the test system from others. Although there is no test task, I ask myself to test every function every day. I know that the exam is not only an exam, but also a kind of learning! I don't have any clients to implement it before X months. During this time, besides testing the system, I also learned to make various operation videos by myself. No one asked me to do this, but I know I will do these things. For the same purpose, the video I made may not help others, but it will definitely help me!

At the beginning of X, I finally realized my first customer. Thank you very, very much for this customer, thanks to his tolerance and guidance, I finally completed this customer, and let me understand that execution is really not a very easy job! In the whole implementation process, I learned not only the skills of software, but also the analysis of software system and the arrangement of functional documents!

The subsequent implementation started smoothly, but due to impatience and long-term implementation in different places, the mood was unstable. When it was implemented for customer X, I was too impatient to go back and didn't take the customer's affairs to heart, which led to poor implementation quality. Although these X customers finally used the system, my working attitude left a very bad impression on the customers, which I have been telling myself since then!

Second, my harvest.

1. In the implementation process, the professionalism of skills affects the trust of customers, and trust represents the cooperation of customers;

2. After the implementation of the process, the attitude of dealing with the problem has affected the customer's opinion of you. We must take the initiative to deal with the problem. Maybe we can't solve the customer's problem, but we can help them think of other ways, so that the customers who make things difficult will be grateful to you. I am very grateful to xx in xx Department, and I agree with him.

3. In the process of implementation, we should dare to tell customers a good operation process, suggest them to plan the process, lay a good foundation for their future development, and get better suggestions in discussions with customers, which is also very grateful to xxx; ;

4. In the process of implementation, it is very valuable for the future development of the company and the improvement of the system to regularly sort out and collect various problems;

As an implementer, I understand that I am only an implementer, and I am responsible for the implementation and training of products. I will be more professional, sincere, modest, serious and have good work habits for customers, customer service, business and product departments in the future. At the same time, I am very grateful to those who have helped me.

Summary of personal annual customer service work 4 Time flies, and I have been working in xx service center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Being an excellent customer service staff has a long way to go, and the road ahead must be very long.

Recalling the application for the company's customer service position at the job fair seems to have happened yesterday; But now I have changed from an ignorant student to a Greentown employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys. Among them, xx households delivered to the park, xx households handled the delivery procedures, xx households handled the decoration procedures, and XX households stayed in the owner;

2, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

3. Making, sending and filing letters and documents. At present, xx copies of the annual work contact list, xx copies of the rectification notice, xx copies of the warm reminder, xx copies of the departmental meeting minutes, and more than xx copies of the major release notes are sent.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face and challenge when I encounter difficulties, and my personality has further settled down.

I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to do all the preparatory work comprehensively and carefully before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw Zhang Yu, who came all the way from Chongqing, facing the customers with a calm and sweet smile and skillful reception skills, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers?

Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service.

The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, whether you are happy or not, whether you are upset or not, you should put your work first, put customers first and always smile, because you represent not only your personal image, but also the image of the company.

In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host.

Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Greentown, I deeply realized that the details can not be ignored or sloppy; Whether it is to refine every line and punctuation of the company's documents, or the service emphasized by the leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

I have developed my talents in my work and study. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day, which was just completed two days ago, is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with the joy of success and enthusiasm for work. As for the layout of the publicity column in the canteen, as well as the park identification system and the layout scheme in the Spring Festival park, I will treat it seriously and responsibly and try my best to do it well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of software.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I just graduated from school and can join the lovely and excellent team of Greentown Green Bamboo Garden. The cultural concept of Greentown and the working atmosphere of Housekeeping Department have unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Thank you, my work is finished!

Personal annual customer service work summary 5 1. Select products.

For e-commerce, it is particularly important to choose an advantageous product. Of course, on the website, you will see many websites marketing the same product. Maybe you will think of a saying circulating on the Internet that you will still make a profit if the project that others can make a profit is mature. On second thought, this sentence is completely wrong. E-commerce is not a physical store on the ground, and the two are very different. For e-commerce, the marketing of the same product depends on the website to explain, but for the formed network products, there is a big difference between doing it first and doing it later. Website ranking is of course the biggest problem. If you are not an seo expert, it is much simpler to choose a competitive product for marketing than to choose a mature product.

2. Website marketing

Finding a good product has completed the most basic marketing steps, and how to market the product is the most important part. Website marketing can be done in many ways, such as: increasing website anti-links, creating search engine keywords, highly targeted forums and highly targeted mass emails, advertising alliance's intervention and baidu promotion. Only by promoting the website will netizens see such products and encourage them to consume.

3. Soft text marketing

It is particularly important to make a good product soft article, and the level of soft article is also directly related to marketing performance. For a successful paper, it is possible to raise the price of your own product while evaluating the similar products that compete with you.

4. Telemarketing

Needless to say, everyone should understand the necessity of customer service. A marketing website without customer service is like a website without soul. Although more customers visit your website, the transaction volume is really minimal. Don't think that leaving a contact number on the website is foolproof. After all, some customers will be stingy with their phone bills, but having online customer service will increase the sales performance of the website.

Answer the customer's questions

You must first understand the advantages and disadvantages of your product, and also be proficient in the difference between your product and other products. If the customer asks you some questions about the product and you don't answer all three questions, what will the customer think? If you were a customer, would you spend money on this website? Of course not, so when doing website marketing, we should collect a lot of information about products and other products, and then compare them from an unreasonable angle, so that we can have a comprehensive understanding of products and processes, and we will not get stuck when answering questions.

6. Logistics issues

For customers who will become users of this website, the last thing they care about is logistics. Unless you are a very big and well-known company, such customers will not directly transfer money to your account for consumption, so cash on delivery is another important link in the whole consumption for ordinary companies. You may do well in the above five steps, but there are many cash on delivery in logistics, so cash on delivery is a big problem.

Want to do a good job in e-commerce, the most basic six to follow. The above is my humble opinion. If you have new ideas, please discuss them with me.

Personal annual customer service summary 6 Time flies, I have been in the company for more than X years. As a newcomer, everything here is new to me. But after the novelty, it is more strict discipline and strict requirements, which is completely different from the previous student life.

As a customer service staff, I gradually feel that customer service work is constantly accepting various challenges in the ordinary and constantly looking for the meaning and value of work. An excellent customer service staff, skilled business knowledge and superb service skills are necessary, but I personally think that at the same time, on the basis of these two points, we should try our best to make boring and monotonous work colorful and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Secondly, when providing consultation for users, we should listen carefully to users' questions, analyze and guide them in detail, and prevent customers from being dissatisfied because of service attitude problems.

All along, the company takes smile service as its own responsibility, takes customer satisfaction as its purpose, stands on its own duty, loves its post and is dedicated to its work, and strives to do a good job in customer service.

First, study hard, keep pace with the times, and theory is the forerunner of action.

As a customer service staff, I deeply understand that learning is not only a task, but also a responsibility, which is the actual need of work. In the future, I will strive to improve my business level, pay attention to integrating theory with practice, exercise myself with practice, and contribute my meager strength to the company.

Second, based on their own duties, love their jobs and dedication.

1, as a customer service staff, I always resolutely obey the arrangement of the company and devote myself to the replacement work; Whenever a company wants to develop new business, it always has a comprehensive and detailed understanding and mastery of the new business. Only in this way can we better answer customers' inquiries and make the company's new business develop in an all-round way.

2. At work, everyone should give detailed answers to customers' inquiries in strict accordance with the working idea of "customer first, service first"; For the problems reflected by customers, actively and steadily solve them, and for the problems that cannot be solved by themselves, actively and truthfully reflect them to their superiors and strive to give customers a reply as soon as possible; For the problems raised by customers, whether they are solved or not, they should be registered in detail, consulted every day, and solved in time when problems are found, effectively eliminating mistakes and omissions. At the same time, humbly consulting old colleagues is also the focus of doing a good job. Learning from their work experience and skills is not only beneficial to their own work, but also conducive to coordination and communication with various departments.

Don't be late, don't leave early and don't be lazy. Can conscientiously and actively complete the tasks assigned by the leaders.

Personal annual customer service work summary 7 This year's work has passed. As a customer service staff, it is also a very good promotion for me to have an objective evaluation of my work ability. Now I am clearly aware of this. At the end of the year, I also do it seriously, I know it myself. As customer service, I also do it seriously. Looking back now, it also makes me feel very motivated and fulfilled. I also hope that I can be more serious in my future work. I've been thinking about this decision for a long time now, and now I need to sum it up.

As a customer service staff, I am still very aware of this. I am well aware of this. At the end of this year, I still have some experience of personal ability. Now I also clearly feel this. During my work at the end of this year, I still have a deep understanding, which is a very good promotion for my personal ability. I'm sure of that. As a customer service staff, I can be profound. There will be more things waiting for me to do well in the future, thanks to the company for training me. Only in this process can I master more things by being strict with myself. This is also a very meaningful thing. I believe I can improve further, which is also a good polishing of my personal ability. Although I have been in the company for more than a year, I feel that there is still a long way to go compared with other colleagues.

In the past year's customer service work, I still clearly realized this, which is a test for my personal ability. I also believe that in the next job, I also got a lot of exercise. Now let me clearly understand the realization of my various abilities. Now I have a deep understanding. I serve customers patiently, answer questions and strive to improve my personal working ability. I'm still very confident about this. I also know that in the future work, this is very inspiring, and it is necessary to do a good job in customer service, so that I can improve more. I obviously feel that I have improved enough in all aspects. I think this is a very meaningful thing in customer service, and there will be more to implement in the future.

Of course, there are some things I haven't done well enough. For example, I am not familiar with some new businesses, I am not professional enough to answer users' questions, and I don't know enough about some professional terms. This is also problematic. I very much hope that I can correct this. In the next work, I will keep serious. That's for sure, I will do well.

Personal annual customer service work summary 8 This year's work is over. As a customer service, I learned a lot of skills during this year. Customer service needs a lot of things, and my performance this year can be said to be a qualified customer service. In the new year, my idea is to make myself develop in an excellent direction and strive to become a customer service with strong working ability. This is my goal for the new year, and I will try my best to achieve it. I believe that as long as I work hard, I will be able to pick the fruit I want.

I. Work content

Customer service is mainly for customers. In this year's time, I have served X customers, which is a number I never expected. I used to think it was an impossible task, but now I know that it is very simple to complete the work set by the company as long as I work hard. My job is to communicate with customers, solve some of their problems and make them satisfied. Every day's work is the same content, and sometimes you will meet customers who are not easy to talk to, but this is the job in this line. Just try your best not to make mistakes.

Second, the work performance

In fact, in the process of work, I also know that customer service is actually not difficult. Before answering questions for customers, I must first understand all the products of the company and look at a product from different angles. Because you don't know where the customer's questions come from, you can only answer some questions raised by customers if you know more about the products. I have also encountered unanswerable questions in the course of my work, which is a manifestation of my lack of working ability, so I have to work harder to let myself know more things before I can answer every question of my customers. My performance this year is still good, generally speaking, but I have encountered many problems, which should be solved actively in the new year.

Three. working face

In the new year, I should spend more time getting familiar with the company's products. If the customer service doesn't know enough about the product I want to introduce, how can I convince the customer? If there is something wrong with my work, it must be that I am not doing well enough, so I have to find my own shortcomings and correct them, so that I can grow up and become an excellent customer service. In the new year, I want to learn more things, learn from excellent supervisors and colleagues, learn more skills and knowledge about work, and let myself have better working ability.

In the new year, you should work harder. If you can't compare with others, it must be that you don't work hard enough, so you should try to speed up your progress in the new year.