Quality month activity plan

In order to ensure the smooth progress of activities, it is often necessary to plan activities in advance, and a good activity plan will definitely pay attention to the participation and interaction of the audience. How should we write an activity plan? The following is my quality monthly activity plan, which is for reference only and I hope it will help you.

Quality Month 1 activity plan is to better improve the company's service quality, establish a good brand image of the company, realize the continuous improvement of property service quality and improve the satisfaction of owners. This month, the company will vigorously carry out the special work of "Quality Improvement Month" to provide thoughtful and convenient services for the owners. The specific implementation is as follows:

I. Steering Group

Chief Activity Commander:

Second, the purpose of the activity

In order to consolidate the service level of basic property, ensure the steady improvement of service quality, effectively narrow the gap with the management level of the property industry, and further improve the service awareness, work efficiency and service level of Jia Chuang property employees, the "Quality Improvement Month" activity was launched according to the requirements of the company's brand building.

III. Contents of activities

(a) the development of the rectification task schedule, the corresponding rectification plan as the basis for assessment. Hold a monthly mobilization meeting for quality improvement, strengthen supplier management, on-site rectification, personnel training, improve the form of records and documents, carry out morning meeting roll call and reception day for the director of the center, strengthen equipment operation services, pay a return visit to the owners, implement vehicle management plan, manage foreign personnel for decoration, and carry out surprise cleaning of decoration garbage.

(2) The monthly quality improvement work is transparent to the owner. Show the phased work objectives, holiday services, community cultural activities arrangements, operating income and public parts, the use of public facilities, the collection and use of motor vehicle land occupation fees, and the use of housing decoration and maintenance funds.

Conditions, etc. Especially the contrast photos of this renovation activity, such as doorposts, vehicles, environment, green elevators, etc. Let the owner intuitively see the rectification effect.

(3) standardize gfd. Timely replacement of employees' damaged work clothes and badges reflects the good mental outlook of our employees. Unified requirements should also be put forward for the work clothes of the outsourcing party, so as to be clean and tidy.

(4) Combining routine monthly inspection, unscheduled unannounced visits and night inspection, and using relevant records such as operation records and work inspection records, the problems found in the inspection are traced back to the source, thoroughly rectified and hidden dangers are eliminated.

(5) Intensify publicity, and make public the company's 400 complaint telephone number, the office telephone number of the center director and the work email address of the general manager of the property. Listen to the voice of the owner and solve difficult problems for the owner in a timely and efficient manner.

(6) Each service center will pay a return visit to 100% of the complaints according to the problems recorded in the customer service reception table. A return visit can be conducted by talking with users, on-site inspection and inspection. Implement the "owners' reception day" system, improve service methods and expand communication channels. Listen to the real opinions of the owners extensively and effectively solve the problems reflected by the owners.

(seven) actively accept complaints from owners, strengthen household communication, pay a return visit in time, and train the unified rhetoric of urging property fees. The key customers who are in arrears will be received by a special person, and a charging team will be arranged to supervise the payment. In the interview, the problems left over by the property will be divided from the property scope, and various forms of return visits will be carried out to form a good atmosphere, thus improving and beautifying the community.

(8) Outsourcing management. Focus on inspection of service quality, personnel etiquette, tools and materials, etc. And put forward rectification requirements for the phenomenon that does not meet the requirements. If the supplier fails to rectify or implement the terms of the contract as required, it will be punished according to the punishment standard in the annex to the contract. Go to the outsourcer regularly.

Evaluation, including the problems reflected by various inspections, the serious problems that suppliers have had and their improvements, the opinions of the owners, the comparison of service quality of various service providers, spot checks, existing problems, etc.

(9) Performance appraisal. Further improve the sense of responsibility and quality awareness of the personnel in each position of the Quality Department, ensure that the personnel in each position operate in strict accordance with the workflow, so as to reduce the quality problems caused by human factors and ensure that the work enthusiasm and attitude of quality personnel are improved.

Fourth, the implementation steps

(1) Deployment phase (May 4th to May 10)

All departments and property service centers of the company should strictly follow the inspection requirements of the quality improvement contract activity plan and the standard content of the red and yellow lines, conscientiously implement the plan and actively do a good job in mobilization and deployment.

(II) Implementation stage of each department (May 1 1 to May 24th)

In strict accordance with the requirements of system documents, work instructions and contract contents, carry out self-inspection and rectification in detail and comprehensively, form a work report of self-inspection stage, and report the self-inspection summary to the quality management department of the company before May 24.

(III) Company audit stage (May 25th to May 27th)

The company will form an inspection team, led by the quality department, to review the main inspection and key safety parts of the company.

(4) Promotion summary stage (May 27th to May 29th)

All departments comprehensively rectify the problems found in Quality Improvement Month, and the Quality Management Department organizes all centers and departments to evaluate the effect of Quality Improvement Month. Every department and center

Report the activities every week, and feedback the important activities to the Quality Management Department in written form, so that the centers can learn from them. Used to encourage outstanding individuals in the process of service improvement.

Fourth, the job requirements

(a) to strengthen leadership, careful organization and planning and deployment.

Companies should formulate major inspection plans in a timely manner in light of actual conditions, and seriously organize their implementation. The person in charge of each affiliated project should personally grasp it, adopt the method of grasping the first level and implementing it layer by layer, and implement the safety responsibility and measures rectification to every post, everyone and every link.

(B) a comprehensive inspection, in-depth search for the root cause of the problem

Each project should organize professional and technical personnel to conduct a comprehensive safety inspection. In the inspection, we should strictly follow the relevant technical specifications and standards, carefully find out the existing problems and make timely rectification.

(3) Strengthen daily management and earnestly do a good job in engineering maintenance.

In strict accordance with the company's professional evaluation and quality system standards, guide and standardize daily practical operations, emphasize execution, and achieve an all-round improvement in the quality of management services.

Quality Month 2 Activity Plan I, Guiding Ideology

Our school aims at scientific teaching management, standardized teaching behavior, institutionalized teaching routine and diversified teaching evaluation, and formulates this plan in combination with the development of the school.

Second, the activity time

20xx65438+1October 8th-20xx65438+1October 3rd1

Third, the leading group

In order to ensure the smooth development of "Teaching Quality Month" activities, a leading group for "Teaching Quality Month" activities was established. The members of the leading group are as follows:

Team leader:

Deputy team leader:

Members:

Four. Activity content and time

1, Propaganda Learning (10.8 ——10.12): Organize teachers to learn the Guiding Opinions on Primary School Teaching and clarify its requirements. Determine the theme and make the monthly activity plan of school teaching quality.

On October 8th, 65438, 10, a school activity plan was made according to the requirements of the school.

65438+1Oct. 9 —— 65438+1Oct.1Concentrated and dispersed study of the Guiding Opinions on Primary School Teaching.

10 June 5438+02 Check the teacher's study notes and gain some experience.

2. Execution program (10.15-10.31):

Carry out regular teaching supervision with "two views, three comments and five investigations" as the main content.

"Second Reading": (10,15-10, 16) The first is to see whether the lesson preparation has reached the six preparations (that is, lesson preparation standards, lesson preparation textbooks, lesson preparation students, lesson preparation teaching methods and lesson preparation learning methods), and the second is to see whether the activities of various teaching and research groups have been carried out.

"Three evaluations": (10,17—10,24) hold a classroom teaching contest for all teachers, and evaluate classroom teaching, teaching plans and lectures in the contest.

"Five checks": (165438 on October 25th-165438 on October 26th) First check the teaching plan, whether the measures are operable and whether the curriculum is reasonable. Second, check the lesson preparation notes, whether the teaching progress is consistent with the plan, and whether the teaching methods meet the curriculum standards. (3) Check the record of homework correction, whether the number of homework is consistent with the teaching content, whether the homework arrangement reflects the "student-oriented" hierarchical homework, and whether the correction reflects the requirements of "all staff, all staff". Fourth, check whether teaching reflection is timely and instructive to classroom teaching. Five, check the lecture notes, whether the record is complete, whether the process is detailed, and whether the evaluation is complete. Establish and improve various teaching management systems and basic materials.

The guidance office should collect and sort out all kinds of management systems and inspection and evaluation materials in a timely manner, fill in all kinds of reports and evaluation forms carefully, make statistics and publish them in time, and formulate relevant teaching management regulations and teaching quality inspection and evaluation methods in combination with the actual situation of the department.

3. Reflection summary (10.29-10.31)

Organization binding active file

Select advanced individuals according to the activity process.

Organize the activity data and form a written activity summary.

Verb (abbreviation of verb) measures and requirements

1, raise awareness and pay close attention to implementation. Each teaching and research group should do a good job in the teaching and research activities and teaching competitions of this teaching and research group according to the requirements of work arrangement.

2, strict evaluation, to be open, fair and equitable. Teachers should make preparations in advance, do a good job in classroom teaching, standardize teaching behavior, and actively participate in teaching and research activities and speech contests to improve their professional level and management ability.

Quality Month 3 Activity Plan I, Guiding Ideology

Guided by the Implementation Opinions on Improving the Teaching Quality of Compulsory Education in Hubei Province, with the goal of realizing scientific teaching management, standardized teaching behavior, institutionalized teaching routine and diversified teaching evaluation, this plan is formulated in combination with the development of our school.

Second, the theme of the event

"Pursuing real education and standardizing teaching management; Consolidate the teaching foundation and create an effective classroom; Deepen teaching reform and improve teaching quality "as the theme, comprehensively improve teaching quality and school-running level, and promote the development of educational connotation.

Third, the activity time

According to the notice of the Municipal Bureau, the unified time is as follows:

20xx65438+1October 8th-20xx165438+1October 8th.

Fourth, the leading group

In order to ensure the smooth development of "Teaching Quality Activity Month", the school has set up an activity leading group headed by Comrade Qvanxian Zhang, who is fully responsible for the organization and leadership of this activity. The members of the leading group are as follows:

Team leader:

Deputy team leader:

Members:

Verb (abbreviation of verb) implementation steps

In order to ensure the orderly development of teaching quality monthly activities and the implementation of various tasks, the whole activity is divided into three stages.

The first stage is the organizing and launching stage (10 June 8-5438+00+June 6, 2005): determine the theme, formulate the implementation plan of the monthly activity of school teaching quality, select and distribute relevant materials to organize learning and carry out extensive publicity and launching.

The second stage is the implementation demonstration stage (10,16-10, 3 1): opening teaching activities in administrative districts and schools; Carry out various seminars, lectures, class evaluation and inspection activities with the teaching and research group as the unit. Implement teaching routine in various ways; Show the activities and achievements of Quality Month to the society through various forms.

The third stage is the reflection and summary stage (165438+1October1-165438+1October 8): comprehensively reflect on the gains and losses of the activity, summarize the recommended experience, and materialize the results of the activity.

Specific activities of intransitive verbs

1. Learn to communicate and raise awareness. Learning the requirements of education authorities at all levels for the quality of education and teaching is one of the important contents of "Teaching Quality Month". Through study and discussion, we can improve our understanding, innovate the concept of educating people and strengthen our quality consciousness.

2. Implement routine and strengthen management. Carry out regular teaching supervision with "checking, watching, listening and evaluating" as the main content.

Check: check the organization and standardization of teaching, including whether the teaching hours are consistent with the curriculum plan, whether the teaching content meets the requirements of curriculum standards, and whether the classroom teaching is orderly. Through inspection, we can find and solve the problems existing in classroom teaching, standardize and strengthen classroom teaching management and improve teaching work.

Look: See if the textbook is complete and standardized. First, the teacher's teaching plan (lesson preparation notes), teaching materials (reference materials), teaching progress and so on. The second is the teaching plan, the activity record of the teaching and research group, the notes of teaching lectures, and the correction of students' homework.

Listen: First, the school should organize a teacher-student forum, listen carefully to the opinions and suggestions of teachers and students on teaching work, and communicate with teachers and students in view of the problems existing in daily teaching work; Second, teachers should organize students to hold a symposium with the theme of "whether classroom teaching is effective or not", listen to students' opinions with an open mind, strive to improve teaching methods, improve teaching art, satisfy students and reassure parents.

Comments: It is necessary to carry out lectures and class evaluation activities. First, organize young teachers to hold quality class competitions, learn from each other, learn from each other's strengths, improve teaching and make progress together. The second is to hold demonstration classes for backbone teachers and senior teachers, so that other teachers can observe and share the successful experience of excellent teachers in teaching and personal growth and development, correct teaching behavior and improve teaching level. Third, the school should implement the system of leading cadres and managers attending classes, and school leaders should attend classes no less than 20 times each semester. During the "Teaching Quality Month", teachers will attend no less than 6 classes.

3. Taking "collective lesson preparation" as a breakthrough, study the scientific and effective collective lesson preparation mode.

4. Each teacher writes a high-quality after-class reflection or high-quality teaching plan and collects it into a book.

5. Commend excellent teachers who carefully prepare lessons and correct homework, and show excellent lesson preparation books.

6. Carry out the second class, set up interest groups in disciplines, and hold activities in various disciplines to stimulate students' interest in disciplines and improve the quality of education and teaching.

Seven. Activities require

1, leaders take the lead and set an example. Principals, office directors and teaching and research team leaders should set an example for the majority of teachers, take the lead in working around the center of "improving teaching quality", find problems, analyze reasons and formulate rectification measures.

2. Promote democracy and gather wisdom. We should listen to the opinions of teachers extensively, listen to the opinions of parents and people from all walks of life humbly, and constantly reflect and summarize.

3, research measures, quality education. We should consciously participate and make suggestions from the height of establishing a school with quality. Through discussion, find out the restrictive factors, clarify the working ideas, implement measures and methods, identify the "symptoms" and "prescriptions" and strive for practical results.

4. Be pragmatic and pursue high efficiency. We should carry forward the spirit of seeking truth from facts and not engage in formalism; It is necessary to closely combine the implementation of routine with deepening teaching reform and improving teaching quality.

Quality Month 4 Activity Program I. Activity Purpose:

According to the meeting spirit of the Central Economic Work Conference on further promoting the "quality improvement" activities, as well as the document requirements of AQSIQ, Shanghai General Administration of Quality Supervision, Inspection and Quarantine and Guangming Group on carrying out the "quality month" activities, combined with the food safety management experience of the World Expo and the annual quality work plan of the Group, the quality awareness of all employees and the quality management level of the Group were improved through the "quality month" activities of Yimin Group to serve the smooth implementation of the new three-year strategic plan of the Group.

Second, the theme of the event:

Grasp the improvement of quality level and promote the transformation of development mode.

Three. Activity arrangement and time node:

This year's "Quality Month" activity of Yimin Group is divided into three stages: propaganda preparation, activity implementation and summary exchange. The specific arrangements are as follows:

(A) publicity preparation stage

Time node: early September.

Activity arrangement:

1. The Group and its affiliated enterprises convey the requirements of "Quality Month" activities, and formulate a feasible "Quality Month" activity plan in combination with the Group's annual quality work plan and specific conditions.

2. The Group and its affiliated enterprises publicize the "Quality Month" activities among all employees in various forms, learn quality management knowledge, carry out rationalization proposals and other activities, and create a good atmosphere for all employees to participate in the "Quality Month" activities.

(2) The implementation stage of the activity

Time node: in the middle and late September, some activities lasted until 65438+February.

Activity arrangement:

1. All enterprises affiliated to the Group carry out various quality month activities in an orderly manner according to the requirements of "quality month" activities and the activity plans of each unit. At the same time, actively cooperate with the Quality Supervision Bureau of Shanghai and all districts and counties, Guangming Group and Yimin Group to carry out various activities during the "Quality Month".

2. "Quality Month" essay activity.

This essay activity is based on Yimin Daily, Group website and Yimin Science Park blog. The content of the article should be closely related to the theme of "Quality Month", which can involve the experience of quality management and the introduction of excellent quality management methods of enterprises. , can also be the work experience of quality workers. The manuscript is recommended by each unit and published uniformly after being reviewed by the Quality Management Department of the Group. Please recommend the manuscript to the technical department before September 20.

3. "Quality Month" special lecture activities.

During the "Quality Month", the Group will invite quality experts to organize a special lecture combining the current hot issues of quality management and the food safety issues of the Expo. The time is tentatively scheduled for mid-September.

4. Visit and exchange activities.

During the "Quality Month", the Group will arrange a quality management visit and exchange activity to visit two enterprises (one inside the Group and the other outside the Group). This visit and exchange will be conducted in the form of on-site observation and theme exchange. The time is set for late September.

5, quality supervision and inspection and product sampling activities.

During the "Quality Month", enterprises should do a good job in quality supervision and inspection, and be ready to accept the quality supervision and inspection of Guangming Group at any time. Yimin Group will also organize quality experts to carry out centralized supervision and inspection of enterprises according to the annual quality management work plan, and do a good job in intensive sampling inspection of high-risk products and Expo products.

(3) Summarize the communication stage

Time node: 65438+1October-165438+1early October.

This "Quality Month" ended at the end of September, and the Group will organize a summary exchange meeting of "Quality Month" in early October of/kloc-0, and Guangming Group will also organize a summary and commendation activity of "Quality Month" in the middle and late October of/kloc-0. All units should focus on the following work in the summary and exchange stage:

1. According to the annual quality work of enterprises, the food safety of the World Expo and the activities of "Quality Month", the quality management ability was improved by improving the quality management system and revising the quality management system and operating procedures.

2. Combing the Expo Quality Management Year activities of Guangming Group and Yimin Group, do a good job in combing and recommending the deeds of advanced quality management units and individuals.

3. Each unit shall form a summary report on the activities of "Quality Month" and submit it to the Technical Quality Management Department of Yimin Group before June 8 10.