Responsibilities of Property Customer Service Specialist

Responsibilities of Property Customer Service Specialist

With the gradual development of society, job responsibilities play an increasingly important role, and formulating job responsibilities is helpful to improve the vitality and work efficiency of internal competition. Presumably, many people are worried about how to formulate job responsibilities. The following are the responsibilities of the property customer service specialist that I have carefully arranged. Welcome to share.

Responsibilities of Property Customer Service Specialist: 1 1. Responsible for the reception of foreign customers, answer and answer all kinds of complaints and inquiries from the owners and follow them up in time;

2. Be responsible for the collection of Party A's property fees;

3. Hold regular departmental meetings to timely convey and follow up Party A's requirements;

4. Conduct customer interviews and satisfaction rate surveys on a regular basis, and handle Party A's requirements in time;

5. Follow up and communicate the owner's feedback and give timely feedback;

6. Do a good cough?

7. Other work arranged by the project leader;

Responsibilities of Property Customer Service Specialist 2 1. Complete the filing of the owner's documents according to the company's specifications.

2. Accept the owner's complaints, answer and record the questions raised by the owner, track the handling of complaints, and properly keep all kinds of forms. The complaint handling rate should reach 100%, and major complaints should be reported to the customer service manager in time.

3. Distribute letters, notices, express delivery, etc. And do related work.

4, strengthen contact with the owner, solicit opinions and suggestions on a regular basis, summary and report to the supervision.

5. Coordinate the collection of property management fees to ensure the completion of business objectives.

6. Assist the customer service manager to plan, organize and implement community cultural activities to improve the satisfaction of the owners.

7, familiar with the jurisdiction of the building structure distribution, the name of the owner, etc. , be accurate.

8. Responsible for handling all kinds of documents (parking permit, housekeeping card, etc.). ) after the host lives.

The duty of the Property Customer Service Commissioner is 3 1, and he is responsible for handling the procedures of house handover, residence information registration, decoration application of business households, etc. for park residents;

2. Establish the management system of business records and internal documents, update them regularly, improve the business information, and classify and file the sent and received documents;

3, responsible for answering the residents' service calls, complaints, recorded and reflected to the relevant departments for processing and follow-up visit feedback;

4. Coordinate the relationship between the management center and the residents, visit regularly and solicit opinions from the residents, and try to solve problems for the residents in the park;

5. Be familiar with and master the property situation in the park, issue relevant notices regularly, and coordinate and explain the residents accordingly;

6. Assist in meeting reception and preparation of various activities in the park;

Responsibilities of Property Customer Service Specialist 4 1. Under the leadership of the customer service supervisor, be responsible for answering, transferring and receiving telephone calls at the service desk, and keep the service desk quiet, tidy and orderly.

2. Abide by the company's rules and regulations and accept the work inspection and supervision of superiors; Abide by labor discipline and don't do anything unrelated to work during office hours.

3. Responsible for accepting all kinds of service demands and complaints of customer service, tracking and feeding back the service quality.

4. Responsible for all kinds of work orders and return visits of the intelligent service platform.

5, responsible for customer decoration construction permits, passes, registration and other procedures.

6. Be responsible for making access cards/parking cards.

7. Responsible for the collection of various fees.

8. Assist the supervisor to carry out community cultural activities.

9. Responsible for collecting, sorting and archiving all kinds of information of customer service department.

The job responsibilities of the property service specialist are 5 1, and they are responsible for the daily customer service work of the community owners (reception/visit/consultation/complaint/filing, etc. ) and the collection of property management fees;

2. Be responsible for maintaining good communication and cooperation with the owner. Visit or call the owner regularly, send out the owner's opinion questionnaire, and collect feedback in time;

3. Handle and follow up the owner's complaints or opinions, coordinate with relevant departments and pay a return visit to the owner.

Responsibilities of Property Customer Service Specialist: 6 1. Responsible for answering the owner's telephone feedback, and promptly notify the engineering personnel to come to the house for maintenance after receiving the repair report.

2, responsible for the occupation, decoration and second-hand housing business handover procedures, decoration personnel pass and household items pass and other procedures.

3, responsible for the assigned area decoration patrol, found illegal decoration timely notify the rectification.

;