How to deal with the property requested by the owner?

Now many communities are entrusted with property management. In the process of managing the community, the property will inevitably receive various complaints and demands from the owners. So what should the owner do with the property? Next, Bian Xiao will briefly introduce it to you.

1, many communities will set up industry committees to participate in the management of the community and put forward various requirements for the property. In view of the various requirements put forward by the owners, the property management company should deal with them in time. If the requirements put forward by the owner are reasonable, the property usually needs to be met; If the requirements put forward by the community owners are not within the service scope of the property, the property needs to clearly inform the owners and tell the other party how to deal with this requirement, such as which units and departments need to be contacted.

2. Various disputes may arise in the process of community management. For example, poor housing quality, insufficient parking spaces in the community, opaque property charges, untimely handling of emergencies, and complaints from owners. After receiving the owner's complaint, the property should carefully record the content of the complaint, solve the problem in time through the cooperation of various departments, and feedback the results to the owner. Property in dealing with disputes, it is best not to dispute with the owners, so as not to intensify contradictions.

3. The property management company is a service enterprise, entrusted by the owner to conduct professional management of the community according to the contract. Property companies have the right to collect property fees in accordance with the contract and stop acts that hinder property management. Property companies also need to provide corresponding property management services according to the contract, accept the supervision of the owners, establish a sound property emergency plan, and regularly maintain the facilities used in the community.

Bian Xiao concluded: Bian Xiao gave a brief introduction here on how to deal with the property owners' requirements. I hope that after reading this article, everyone can understand this. In the process of providing services, property companies will inevitably make some mistakes, and the property should be corrected in time after receiving complaints from the owners.