What is the job of order maintainer?

Order maintainer refers to the staff employed by property or security management enterprises to maintain and manage regional public order according to relevant regulations, industry norms (standards) or management enterprise rules and regulations. Responsible for maintaining public order in the management area, and assisting in safety monitoring, patrol, past duty and other preventive work. "

In practical work, property service enterprises are used to calling people who are engaged in maintaining public order and assisting in safety prevention as "security guards", and owners and users also use this title. However, the meanings of "ensuring safety" and "protecting safety" implied by the word "security" are not consistent with the responsibility of property service enterprises to maintain public order and assist in security precautions.

At the same time, the work of guarding, guarding and maintaining public order in property service enterprises is essentially different from various security services such as equipped with defense equipment, armed guarding with guns and security services.

The use of the term "security" by the order managers of property service enterprises is easy to cause misunderstanding, resulting in the illusion that property service enterprises bear the responsibility of "protecting the personal and property safety of owners". In the past, there have been cases where owners investigated the management responsibility of property service enterprises on the grounds of "safety", which triggered many contradictions and disputes, which made the management service work passive and adversely affected the healthy development of the industry.

In order to eliminate unnecessary misunderstandings and accurately define industry responsibilities, it is suggested that property service enterprises should use the title of "order maintainer" instead of "security guard" for the staff engaged in order maintenance and assisting in security prevention in the property management area in the future.

When signing a realty service contract, a realty service enterprise shall fully negotiate with the owner to determine the contents of "order maintenance management", try to avoid using such terms as "security service", "providing security service" and "maintaining community order", reduce management service disputes and avoid enterprise risks.