Personal year-end summary of cleaning foreman

Personal year-end summary essay of cleaning foreman (5 selected articles)

Time flies, and before you know it, it's the end of the year, and you're about to start the next year's work. I must feel a lot, which means I'm ready to start writing the year-end summary again. But when I picked up the pen, I found that I didn't know what to write. The following is a personal year-end summary essay (selected 5 articles) compiled by the cleaning foreman, which is for your reference only and I hope it will help you.

Personal year-end summary of cleaning foreman 1 20xx years have passed quickly. It is gratifying to look back on all the work in this year. In the past year, we successfully completed all cleaning tasks and accumulated a lot of work experience. In strict accordance with the company's regulations, the operation is standardized and programmed, and all tasks are completed with good quality and quantity in line with the principle of putting the interests of the company first.

The company will implement a strict cleaning training system this year, and all employees will be trained before they can take up their posts. On-the-job training shall be provided to the employees who are employed, and all aspects of knowledge training (such as ideological education, manners and etiquette, gfd, labor attitude, labor discipline, professional knowledge and skills, etc.) shall be provided to the on-the-job cleaning employees. After training, they will be assessed, and unqualified employees will be eliminated.

In order to better complete the work of 20xx, we summarize the work of the past year as follows:

I. Management inspection system

In order to ensure the implementation of the operation plan, health standards and responsibility system, and to ensure the realization of clean management objectives, an inspection and supervision system will be implemented.

1. Daily self-examination of employees: employees conduct self-examination on the operation effect according to the post responsibility system, hygiene requirements and service standards, so as to find and solve problems in time. The post staff report the work of the day to the supervisor every day, and the supervisor keeps records.

2. Daily patrol of supervisors and squad leaders: patrol or spot check office buildings and posts, and conduct comprehensive inspection of posts on a regular basis. At the same time, the problems found in the inspection shall be handled in time and reported in time.

3. Leaders regularly organize professionals to check my cleaning work, make assessment plans and improve cleaning work.

4. Make a daily, weekly, monthly, quarterly and annual cleaning plan, and implement the cleaning work in strict accordance with the plan.

5. Arrange work shifts, assign work, check the handover of each shift, and master the working status and quality of each shift.

6. Conduct training for employees in this department in terms of code of conduct, business skills, compliance with rules and discipline, and courteous service. , and constantly improve the quality of employees and clean maintenance level.

Second, the law of image

1, always pay attention to check and keep the instrument clean and tidy.

2. Cleaning personnel must wear uniforms during working hours. Dress neatly and cleanly, behave in a civilized and decent manner, and be full of energy.

3. When you see leaders and colleagues at work, take the initiative to say hello.

3. Evaluate the work quality, attitude and discipline of employees every month.

1, Work quality: There should be no obvious garbage and sundries on the parking lot floor. Deduct 2- 10 points if not up to standard.

2, elevator carpet should be free of dust, no obvious stains, not up to standard 2- 10.

3, glass, mirror should be free of dust and fingerprints, no obvious stains, bright and transparent is not up to standard 2-5 points.

4, the bathroom should have no obvious stains, 2- 10.

5. The ceiling is free of dust and cobwebs, and the score is 5- 10.

6, metope should be no dust, no stains; No cobwebs in the corner, 2-5 points deducted.

7, decoration facilities should be no dust, no stains, 2-5 points.

8, the hall floor, metope should be free of dust, stains, cigarette butts are not up to standard 2-5 points.

9, flowerpots should be dust-free, stain-free, no dead leaves are not up to standard, 2-5 points will be deducted.

10, there is no obvious garbage and sundries on the ground of the peripheral green belt, and 2-5 points will be deducted if it fails to meet the standard.

1 1, doors, doorframes and lintels should be free of dust, and 2-5 points will be deducted.

12, fire control facilities should be free of dust, 2-5 points will be deducted.

13, the ground wire is free of dust, 2-5 points will be deducted.

14, keep the ground clean without stains, dirt, dust, stains, garbage and sundries, and deduct 2- 10.

15, bathroom, wall, dust removal and stain removal. In daily work, it is found that the stains are not cleaned in time, and 2-5 points will be deducted if they are not up to standard.

16, if the toilet does not flush, it shall not exceed 45 minutes. The toilet should be cleaned every 45 minutes, and 2-5 points will be deducted if it fails to meet the standard.

17, wash basin, countertop, mirror to wipe basin body, countertop and mirror clean.

Personal year-end summary of cleaning foreman II. The 20xx year is coming, and the beautiful 20xx year is coming. Looking back on the past year, I was in charge of the cleaning supervisor of COSCO and Wanda. Under the guidance and strong support of the company boss, under the direct leadership of Manager Jin, and according to the company's work requirements, I adhere to the service tenet of "Your satisfaction is our eternal pursuit", the management concept of "people-oriented, honesty-oriented, quality first" and the development goal of "creating a brand with high efficiency", which is the creed of every employee. Through the joint efforts of all staff, a series of high-quality service work has been carried out, and a brief summary of the work in 20xx is made here. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.

First, several main tasks of 20xx.

First, do a good job in the overall quality construction of the cleaning team and strengthen the ideological education of employees. Let every employee realize that "the company is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish the concepts of "the owner is supreme, the service is the first" and "the customer is God", so that every employee can put himself in the shoes of the residents in the service-"think what the residents think and worry about what the owners are worried about", satisfy the owners before the owners speak, and let the residents deeply feel the warmth of home. At the same time, we also pay attention to the study of some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development. Make every employee always get up the courage and maintain the most vigorous fighting spirit.

Second, various rules and regulations have been further improved. Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations, so that each employee can realize his own shortcomings and actively seek improvement and enterprising.

Third, pay close attention to the appearance, appearance and image construction of cleaning staff, and pay close attention to the etiquette and courtesy management of employees. According to the requirements of Party A and the company, dressing the shall regularly check the gfd of employees, so as to ensure that the cleaning team is dressed neatly, courteous, full of energy and smiling.

Fourth, appoint people and posts, and the responsibility lies with people. According to the actual situation of the park, according to the working ability and specialty of each employee, marking, scribing, building division, corridor allocation, post allocation and positioning are carried out, so that everyone has something to do and everyone is responsible. Every day, according to the situation of the divided responsibility area, check and find problems, correct them immediately, and always keep the community and buildings clean and tidy. Let residents and Party A be satisfied.

Fifth, attach great importance to regular and irregular inspections by superiors. This year, Ocean Shipping Company has more inspections, stricter requirements and higher standards. In this case, we attach great importance to organizing manpower and material resources in time to ensure that every inspection satisfies the owner. There were no major problems after several inspections. Maintained the company's image.

The intransitive verb pays attention to the relationship with Party A. When he is in charge of ocean transportation, he pays special attention to the relationship with Party A. Knowing that a good relationship with Party A is the basis of our work is convenient for our work. Communicate with Director Yuan of Party A frequently, solicit opinions from Party A, and enhance feelings. Rectify the problem in time, please check it by Party A..

7. Be able to unite every employee with their affinity and influence every employee with their image power. Can be strict with the cleaning staff at the same time, become one with the cleaning staff, care about them in life, and help them solve their worries in time if they have difficulties. Let them put down their burdens, travel light and concentrate on their work.

Eight, can make monthly and weekly work plans in time. Make the work planned, purposeful, orderly and without omission.

Nine, gradually standardize the management of cleaning products in and out of the warehouse, and pay close attention to energy saving and consumption reduction. In response to the company's call for energy saving and consumption reduction, we regularly inspect and clean all the equipment according to our actual situation in our daily work, so as to reduce the maintenance times caused by inadequate equipment maintenance. Every cleaning staff should turn off the tap in time when people turn off the lights and water, and start from small things. First, tie the mop with things, nail it firmly, reinforce it and maintain it carefully to prolong the service life of the equipment as much as possible. Bags and rags can be carefully used three times, never twice. When you apply for cleaning products every month, please ask for them as planned, and don't ask for more, which can save money for the company.

Ten, in strict accordance with the cleaning management procedures and cleaning standards and the company's inspection and evaluation standards, including self-inspection, mutual inspection, supervisor inspection, spot check and other inspection systems, and effectively link the assessment results with employees' wages. Clear rewards and punishments for diligence and laziness. Insist on patrolling the park every day, effectively stop all kinds of illegal phenomena, and supervise the cleaning work on the spot. Implement various meeting systems, and insist on daily evaluation, weekly summary and monthly evaluation.

1 1,1was transferred to Wanda as a supervisor in October, and he even recruited personnel from scratch, counted consumables, worked out various mobilization plans, set up posts, positioned and communicated for land reclamation personnel. All he wants to do is go downstairs and run to the front building. At the same time, he is also responsible for the management of wanda plaza basement in Taiyuan Street.

Second, the existing problems

1, the mastery of professional skills is not comprehensive enough. With the emergence of high-tech materials, we can't completely clean the methods of cleaning knowledge, leaving hidden dangers for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

2. All kinds of records are irregular and incomplete. The professional level of various system records is insufficient and imperfect, and the records without specialization lack cleanliness and beauty.

Third, the rectification measures

In view of the above shortcomings, I will focus on the study and training of professional skills and knowledge in the coming year, strengthen the service standards of all employees, make our "personalized service" develop outward better, meet various needs, satisfy the owners, and cultivate a cleaning team with strong professional performance, warm and thoughtful service and ability to fight tough battles, so as to repay the company's training for us and make our big family prosper and grow. The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders, under the direct leadership of Manager Jin and with the efforts of all cleaning staff, 20xx will have a better performance.

Iv. Work plan, standards and objectives for 20xx years.

According to the work situation in 20xx and the requirements of the company, the work content is deeply excavated and refined, and the work plan, standards and objectives for 20xx are formulated.

First, the standardization of cleaning work.

1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. Is the premise of doing a good job of cleaning. Only the professionally trained team can meet the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, class meetings and on-the-job demonstrations are adopted for training. The monitor teaches the old employees to inherit, help and give play to the monitor's business skills, and arouse the enthusiasm of the old employees. This makes it easy for new employees to accept and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly explain the key points of training, so as to be diligent and Aauto Quicker, that is, be rough first, then fine, be in place in one step, and be thorough at once, that is, take away all garbage and sundry tools. Take employee training as the index task of daily work, and use appropriate time to focus on training once a week. The training contents include basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, in daily work, uninterrupted guidance and training work runs through the whole 20xx years of training. After the training, the assessment standard, actual operation assessment, 1x0 qualified theory assessment, 95 passed.

2, according to the requirements of standardization, the responsibility of posts, personnel and floors shall be assigned to people, and posts shall be assigned to people, and post responsibility letters shall be signed. Let employees have a standard daily worksheet in mind, arrange it in order and standardize the operation. There is no dead angle or omission in the whole work area.

3, according to the standardized inspection supervisor, monitor don't go through the motions in the inspection work, adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems to link the inspection results with employees' wages. Adhere to the daily inspection, and urge the cleaning work to correct the problems found in time.

Second, the normalization of management elements.

1. Normalization of infrastructure management. Carefully check all kinds of facilities at ordinary times, and report faults in time when problems are found.

2. Standardization of material management. The acquisition process and procedures are complete, the examination and approval system is strictly implemented, the potential of cleaning cost is tapped, waste is eliminated, and the company saves costs and improves efficiency.

3. Normalization of working methods. Formulate work standards and procedures for each post, constantly improve loopholes, and ensure that employees are guided by correct working methods to keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior rules and related work skills. And let the cleaning staff recite it.

4. Standardization of occupational health and safety management. Identify the risks existing in each cleaning post, formulate measures for dangerous sources, and educate employees on self-protection at work. The use of high platform, high windows, outdoor, electrical equipment and mechanical equipment are the key contents of education and tips to ensure safe and accident-free service.

5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.

Thirdly, the standardization of human resource management.

1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.

2. Strengthen the management of cleaning staff again. In view of the characteristics of scattered building corridors, large area, complex nature of public areas and large population flow, 20xx should strengthen management to make it systematic, standardized and benign.

3. Strengthen the supervision of quality improvement. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.

4. Pay attention to the training and education of employees and improve their professional ethics and service awareness. Strengthen the basic management ability of the monitor.

5. Quantification of working standards and strong operability. Daily training familiarizes employees with work processes and service standards and improves service quality.

6. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing, etc., so that employees can master it skillfully and not panic.

7. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train cleaning staff on active service awareness, adjust employees' thinking, encourage employees to develop the habit of active introspection, and learn to find and solve problems. Only by being good at planning can we proceed step by step, and only by being good at summing up and finding out the lack of work performance can we have a virtuous circle.

In 8.20xx, the management of Wanda basement in Taiyuan Street and sales office in Yi Bei Road was as high as that of Tiexi Wanda, and strict standards were required to satisfy the owners and Party A. ..

Fourth, the owner and Party A are satisfied with the inspection.

Attach great importance to the inspection of superiors, organize manpower and material resources in time, and do a good job of satisfying Party A and reassuring the company.

Fifth, the relationship between higher and lower levels is harmonious.

Correctly handle the relationship with Party A and employees, standardize and coordinate various relationships, and create a good and harmonious working environment.

No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the guidance of the head office and under the direct leadership of Manager Jin, we will go all out to make wanda plaza's cleaning work reach a new level and make greater efforts to build the brand image of Jiete.

Personal year-end summary of cleaning foreman 3 It has been more than a year since I came to xx Highland Property Company. First of all, I would like to thank the leaders of the company for their trust and concern, and gave me the platform of 1 to learn and show myself. This year, I had an argument with you here, and I was tired, but more often I sweated together, persisted together and struggled together. From Gu, the manager of the company, I learned the spirit of being resolute and resolute, seeing a friend in need, not afraid of difficulties, and the ways and means of communicating with the owners. From Manager Chen of the Head Office, I learned that we should take a holistic view of our work, from paying attention to every detail in our life to being responsible for our work, which can be summed up in one sentence: "Details determine success or failure!" .

"Details determine success or failure!" I understand this sentence very well, and I understand it very well, but it will always fail to achieve the ideal effect for various reasons. I will never shirk my responsibility. Although the sanitation of the residential area is not up to standard, it is affected by the illegal operation of construction vehicles, but more importantly, my own control over the cleaning work in the residential area is not in place, and my understanding and arrangement of the work and communication with the cleaning staff can not achieve the expected goals and effects. These will be the places where I need to improve and learn constantly in my future life and work.

Despite all kinds of disappointments, we have some bright spots in this year. During the period when the pressure of cleaning work was the greatest, our office made joint efforts to clean every corner of the community 1 for environmental sanitation, which made the community owners see our attitude of serving everyone attentively and played the role of cleaning staff. Let everyone no longer have 1 kind of inferiority to cleaning work. We can do it, of course they can do it, but our division of labor is different. Until now, we will take time to call everyone to pick up garbage in the community. At noon, we also collected property fees in the community under the scorching sun or cold wind, and every time we met the basic requirements of the meeting, even exceeded the requirements, and successfully controlled the unpaid property fees within a certain amount.

After the company clearly divided the cleaning department and the security department, our two departments also cooperated sincerely for many times. During the "Three Innovations and One Office" in Guiyang, before and after the house opening and selling activities, the roads were washed together during the festival, the pools were cleaned, and various sundries were moved for the environmental work of the community. Dust, dirt, sweat, laughter and curses constitute a harmonious and sunny picture. At this time, we are the most United and combative.

20xx cleaning foreman's personal year-end summary, under the guidance and strong support of company leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company management philosophy of "people-oriented, customer-oriented, honesty [], quality first", with "improving the level, creating benefits and building brands" as the company's development goal, through the joint efforts of all employees in the department, Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.

First, personnel management.

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.

Second, training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next 1 step will strengthen this training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning mode

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

Fourth, complete the clean-up work.

A) Complete the establishment of cleaning personnel and timely revision of working mode.

B) Complete the daily sanitary maintenance of the public areas of the building.

C) Complete the land reclamation of the newly settled floor.

D) Finish the stone crystal hardening treatment and carpet maintenance of the building.

E) Complete the removal of construction waste.

F) Finish the second cleaning of the external wall of the building.

G) complete the peripheral ground scouring work.

H) clean the B 1 parking lot twice a month. (Not responsible for daily cleaning)

I) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

J) Finish waxing and maintenance of wood every quarter.

Verb (abbreviation of verb) greening work

In May, about 100 plants of green plants were purchased in the building, and the office and lobby grew generally. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests, and most of the plants in the elevator hall die. Others barely survived, but they had no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. Hawaii coconut successfully bred two. It is suggested that outsourcing should be considered for indoor greening in 20xx to ensure the ornamental of plants.

The personal year-end summary of the cleaning foreman is 5 years. Time flies, time flies, and 20xx has quietly come to us inadvertently, and there have been many gains and experiences in the past year. As an important department of the hotel, housekeeping department provides clean, quiet, comfortable and warm rest environment for guests, and it is our primary task to provide humanized quality service. At the same time, it is also responsible for generating income and saving expenses for enterprises. The quality of the whole department will greatly affect the service quality and economic benefits of the hotel. Over the past year, through the joint efforts of all staff and department managers, we have successfully completed all the indicators assigned by the hotel to our department, and the service quality, favorable rate and economic income have been greatly improved compared with last year. Looking back on this year's performance, I am still quite satisfied. Although I have always been discouraged and often complained, I still like this job in my heart. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.

1, in terms of health: strictly implement the ward round system, pay attention to the quality of details, record the inspection results in detail, and make healthy makeup; Implement sub-regional cleaning responsibility system and over-piecework system to improve the enthusiasm and effectiveness of employees; Standardize various operation procedures and steadily improve work efficiency.

2. Equipment and facilities: According to the actual situation of moldy wallpaper, moldy decorative board and poor lighting in the guest room area every day, contact the engineering department or foreign engineers for targeted maintenance to improve the service life and quality of guest room facilities and equipment. At the same time, contact PA to arrange daily carpet decontamination, carpet washing and marble mirror maintenance reasonably.

3. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the hotel, and it is also a department with high cost. In line with the concept that saving is to create profits, we call on all employees to start from themselves, from scratch, and put an end to all waste phenomena, mainly in the following aspects:

① Require employees to recycle disposable low-value consumables, such as shower gel and shampoo, for PA use, and toothpaste can be used as cleaning agent.

(2) adjust the floor lighting according to the actual situation of the guests every night; Ask to unplug the power card and turn off the air conditioner after check-out; The room air conditioner was turned on before the guests arrived in advance, and so on, which saved a lot of electricity for the hotel.

(3) In order to control the cost of goods, according to the actual budget indicators of hotel guests, the responsibility for collecting goods from guests lies with people.

4. Training: Make a monthly training plan and implement it to individuals. Conduct targeted training for the room center and floor service classes. At the same time, it has made clear provisions in daily work, such as check-out standard, turndown standard, lighting control standard time, item rental standard and item placement standard. Aiming at the phenomenon that the employees in the floor service class are older and the language is not standardized and unified, the standard post service language specification is used for scenario simulation drills; Conduct spot checks on ground lighting, air conditioning and night beds every day. If employees' operation is found to be irregular and unscientific, they will analyze the existing problems, retrain employees and correct their bad operating habits. Let employees feel the importance and practicability of training in their daily work. Through training and assessment, certain results have been achieved, and the quality of room hygiene has been significantly improved.

5. Team building: Through a series of training and assessment, a good atmosphere has been formed in which the old employees such as Liang, Ge Guohua, and Wang set an example first and the new employees catch up. In the usual work, the flexible handling of customer service and the improvement of customer satisfaction have won the praise and affirmation of customers.

Through a year's work, I found that I have many shortcomings, the most serious of which are summarized as three shortcomings:

1, foreman skills need to be further improved, especially weak skills such as ward rounds.

2. There is still much room for improvement in implementation and supervision.

3, the daily work efficiency is not efficient enough, lack of sense of urgency.

The above three points are the most urgent ones I have found in my own shortcomings this year. I should learn from them in my future work and strive to improve and further improve myself.

Through daily work, I personally feel that the department has some areas that need improvement:

1, room hygiene needs further improvement, especially in details.

2. The service language of all employees lacks standardization.

3. The comprehensive quality, service skills and professional level of employees are uneven and need to be further strengthened.

4. All kinds of training and assessment mechanisms of the department are progressing in groping, and there is still room for further improvement.

In view of the above shortcomings, I have several suggestions and views:

1, which can strengthen the training of each position and strengthen the service skills and awareness of employees.

2, after targeted training for all staff, quarterly assessment, mid-year appraisal, year-end appraisal and other systems, the survival of the fittest.

3. We can improve the process and standard of training and assessment, make the training and assessment more reasonable, and improve the quality of all employees to the greatest extent.

Next year will be a year full of opportunities and challenges. The work of the department closely revolves around the five-star standard and strives to achieve the business indicators issued by the hotel. At the same time, I have the following ideas about myself and the work of the department:

1. Establish a systematic training system and assessment system for room service center and floor service personnel, which will not be improved in future work.

2. Establish records of employees' outstanding deeds and commend them at the regular meeting of the department every Monday, which can motivate employees and serve as a reference for year-end assessment.

3, in the training of employees, formulate corresponding processes and standards, and further refine the training, and conduct targeted training in all aspects.

4. Establish the warehousing system of the department's secondary warehouses, implement the warehousing signature registration items, conduct statistical management, strictly control and save costs.

The above is my work summary and plan for the past year, the existing shortcomings and improvement plans. To sum up, I firmly believe that under the leadership of hotel leaders and department managers, all staff will work together with Qi Xin and Qixin to contribute to the hotel's 20xx management policies. In short, as the head waiter of housekeeping department, I will try my best to cooperate with the department manager to do all the work of the department in the future, so as to improve the service level, management level and training level of housekeeping department, quality inspection, enhance the cohesion of employees, improve their basic quality, and make contributions to the implementation of five-star hotel construction!

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