The property management company is not responsible for which department to complain to.

The departments that complain that the property company is not responsible for are as follows:

1. Complain to the property management department of the local real estate administration responsible for the supervision of the property industry;

2. Prepare relevant evidence before the complaint, including the property management agreement and the specific circumstances of the property company's failure to perform its duties;

3. Complaints should be made in written form, avoiding only oral complaints;

4 to ensure that the evidence of the complaint materials is sufficient and complete.

Complaint handling department that the property company is not responsible for:

1. Urban management department: responsible for the management of urban public facilities, environmental sanitation and other issues;

2. Housing management department: dealing with issues related to housing property rights and use safety;

3. Consumers' Association: accepting complaints about consumer rights protection;

4. The administrative department for industry and commerce: dealing with illegal issues in the commercial activities of property companies;

5. Quality and technical supervision department: responsible for the supervision and inspection of building quality and property service quality;

6. Ministry of Housing and Urban-Rural Development: responsible for policy formulation and supervision of housing construction and property management;

7. Court: When the problem cannot be solved through other channels, the dispute can be solved through legal channels.

To sum up, the department that is not responsible for complaining about the property company should make a written complaint to the property management office of the local real estate administration, prepare relevant evidence and ensure that it is fully complete, so that the department is responsible for supervising the property industry.

Legal basis:

property management regulations

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.