Four model essays on the work plan of the property office

First, improve the supervision and incentive mechanism and continuously improve the quality of property services.

(a) standardize the maintenance, customer service, environment and other file management.

Organized three trainings and exchanges on standardized document management for managers, project leaders, maintenance, customer service and office related personnel of various property offices. Based on the quality standard system, the problems existing in the document management of each project, such as imperfect records and untimely filing, were rectified within a time limit, which laid the foundation for the smooth progress of internal audit and external audit and promoted the standardization and standardization of property management.

(two) to formulate and implement the three-level responsibility management measures.

Formulated the "Measures for the Management of Three-level Liability Certificate of Property Company", with "safety first, prevention first" as the guiding principle and "who is in charge and who is responsible" as the responsibility orientation, and implemented "three-level safety management". The property head office signs a letter of responsibility with the group, the project manager signs a letter of responsibility with the head office, the supervisor signs a letter of responsibility with the project manager, and the employee signs a letter of responsibility with the supervisor. Signed letters of responsibility with 15 property department managers and 3 functional department managers. After signing the responsibility certificate, the project leader's awareness of safety management was enhanced and the enterprise risk was effectively reduced. Statistics show that there was only one industrial accident in 201x. The signing of the responsibility book is of positive significance to the sound development of all the work within the scope of the property company.

(3) Manager's quarterly performance appraisal

The implementation method of quarterly assessment of project managers, the content and scoring rules of performance assessment of project managers, and the content and scoring rules of performance assessment of functional department managers were formulated. In the second, third and fourth quarters, the project manager and the functional department manager were assessed quarterly.

Through the assessment of the actual situation of each project manager's quarterly work, the monthly performance salary is closely combined with the actual work performance. Using the incentive of performance pay to improve the enthusiasm of managers can promote the improvement of service quality.

(4) Project Excellence Work

According to the evaluation criteria, the Quality Training Department mainly focuses on rectification and development:

1. Create excellence and rectify.

Around the evaluation criteria, more than 850 items were rectified, and the completion was tracked throughout the process, and more than 300 items were randomly selected for rectification.

2. Training exchange

Organized more than 65,438+000 person-times to train, visit and communicate with outstanding project employees, which further standardized various operation records and improved service level.

3. Create excellent data specifications

Focusing on the PPT report of Excellence, combing the information of Excellence, the quality department revised, reviewed and finalized more than 10 sets of information.

4. Equipment room specifications

Standardize the four-excellent engineering machine room, replace more than 300 hanging equipment identification cards and safety production identification cards, paint the ground uniformly, remove rust, remove oil and paint the equipment, and standardize the maintenance and inspection record form of the machine room.

(V) Internal audit and external audit of the company

According to the rectification requirements of certification work, organize property related personnel to conduct internal audit on XX, XX, XX property offices to verify whether the company's quality and environment system and covered products conform to ISO 9001; 20xx、iso 1400 1； Requirements specified in 20xx standard. After the internal audit, XX Property Office, as the representative of each property office, successfully passed the external audit work of the expert group. The smooth passing of internal audit and external audit confirmed the conformity and effectiveness of the quality, environment and quality system of the property management company.

(vi) Family satisfaction survey.

Organize some members of the housing management and order group of each property management office to assist in the 20 1x annual owner satisfaction survey, once in the first half and once in the second half. Organized 180 household surveys and distributed 8850 household questionnaires; Statistics and sorting out more than 600 rationalization suggestions of the owners, and issuing them to all localities to formulate rectification plans. The statistical results show that 20 1x, the overall family satisfaction remains above 97 (higher than last year).

(seven) social evaluation of basic service standards in Shijiazhuang.

Organize all property offices to meet the evaluation team led by the housing management department, actively respond to the social evaluation of XX basic service standard and pass it smoothly. The evaluation of service standards puts forward higher requirements for property services, which is conducive to further strengthening the standardized operation of property companies.

(8) Daily work

1. Supervision and inspection of work progress plan

Summarize more than 8000 rectification items in each property office throughout the year18, make detailed records every week, and regularly inspect and supervise the completed rectification items, so as to improve the effectiveness of self-examination and self-correction of property offices.

2. Distribution and management of promotional materials

More than 200,000 copies of publicity materials such as XXX Newspaper and XX Daily have been distributed. At the same time, according to the distribution details, the implementation of relevant systems in various property offices was randomly checked to ensure that newspapers were distributed in place.

3. Promote improvement through rewards and punishments

After daily inspection and irregular night inspection, employees were issued 150 times (including the times of self-punishment by the property management office) for violations of discipline and irregular work, and more than 600 people were punished, amounting to more than 69,400 yuan.

4. Effectively handle all kinds of complaints from the owners.

Accepted all kinds of complaints 10, and realized the promotion of work with complaints. Through communication and summary with relevant departments and personnel after complaints, the ability of inter-departmental collaboration and complaint resolution will be improved, and the ability of property personnel to receive owners and handle incidents will be enhanced.

Second, strengthen staff training, improve staff quality and service awareness.

The quality training department completed five major training projects in 20 1x year, and more than 260 employees participated in the training (this training does not include the training organized by various property management offices), and the training hours exceeded 150.

(a) Pre-job training for new employees

According to the monthly registration list provided by the personnel department, by the middle of June, 65438+February, the quality training department had organized pre-job training for new employees 15 times, and * * * trained 408 employees. The training content includes the general situation of the group and the property management company, the code of conduct and rules and regulations, and the etiquette of property service.

(2) Visit and study

In March, the Quality Training Department organized 23 managers of various property management offices and key employees of property management companies to visit Beijing XX Building, XX and XX projects. In each project, I listened carefully to the explanation and experience introduction of the project property management office, and formed a written report for archiving. The training time is about two days.

(3) Training and exchange meetings

In the year of 20 1x, the quality training department participated in organizing special training exchange meetings for three times.

1. Zhuo Da case training meeting.

In February, combined with the actual case of the company, a special training meeting on Zhuo Da case (the first series) was held, and 256 employees participated in the training, covering all members of the property system and employees above ministerial level. This training has strengthened employees' awareness of self-discipline and risk prevention.

2. Exchange meeting of pilot units of excellence-creating project

On May 30th, organize the equipment supervisor and the person in charge of each property office to visit XX property engineering equipment specification data and equipment room. Suggestions and exchanges on the existing problems and improvement directions and measures in project equipment management are helpful to improve the management level of quality engineering equipment.

3. Customer service and environmental information exchange meeting

On August 10, the quality training department held an exchange meeting on customer service and environmental data specification, and 32 managers, relevant supervisors and employees of property management companies participated in the training. This training puts forward higher requirements for improving all kinds of materials and standardizing data management, and has guiding significance for project excellence and internal audit.

Professional skills training

This year, * * * organized seven professional skills trainings.

1. registered property manager training

Contact external training institutions to train key employees of property companies as registered property managers. Training 1 1 person, the training time is 15 days. Through training, in the 20 1x national examination for property managers, 3 people passed all subjects and the rest passed some subjects.

2.OA operating system use training

In February, March,165438+1October, the quality training department, together with the office and the group information center, explained the operation method of OA system of the office platform for three times. Training staff ***6 1 person-time, all of whom are office workers and managers or above who often use OA newspapers, and the training duration exceeds 10 hour. Training helps employees to be familiar with OA operating system and effectively improve the efficiency of reports.

3. Order team service etiquette, queuing competition training

In April, organize military training and service etiquette training for order players; On June+10, 5438, the order department organized various property orders to hold an order queuing competition, which was helpful to improve the service consciousness, service level and group honor of the order team.

4. Fire protection training

In May, organize employees at or above the supervisor level to participate in the fire safety training meeting. In June, contact XX Fire Education Center in Hebei Province to conduct special training on fire prevention awareness, safe use of fire and use of fire extinguishing equipment for all employees and order teams above the competent level. A total of 242 employees participated in two training sessions, and the training time was 8 hours. After the training, a questionnaire survey was conducted on the training effect. The results show that the trainees' satisfaction with the training is 2.89 points (out of 3 points), 98% of employees think that the training is helpful to their work, and 97.6% of the trainees have the intention to continue to participate in the company's training.

5. Access control system card training requirements

In May, we organized a two-day training for order players, toll collectors and operators on card management regulations of access control system, and 33 employees participated in the training. It has a positive effect on standardizing the process and operation of charging cards.

6. Transformer room operation training

In June, relevant personnel were organized to conduct on-site training on the operation and explanation of the power distribution room, which lasted about 2 hours, and 365,438+0 maintenance electricians and supervisors attended the training. This kind of training is helpful to standardize operation, reduce work risks and accidents.

7. How to do a good job in owner training?

In June, organize employees at or above the ministerial level in each property management office to do a good job in owner training. 35 employees were trained for 3 class hours. The skills of how to communicate effectively with the owner and how to solve the owner's complaints are explained in detail, which has played a positive role in improving working methods and promoting service improvement.

(v) Staff training for new projects

This year, the staff of XX Bureau and the new project XX were trained in a unified way. Training includes teaching pre-job training courses and visiting company management projects. * * * More than 30 employees were trained, and the training time was about 12 class hours. On-site training was conducted for XX, XX and XX project employees, covering corporate culture, relevant rules and regulations, codes of conduct, etc. More than 30 people were trained, and the training time was about 4 class hours.

(VI) XX staff training

In March, ten employees of XX received a two-week training. The training content includes explaining the work norms, processes and standards related to property, visiting property management projects and taking turns to practice in various property offices. After the training, organize the trainees to discuss the problems encountered in their work and future work plans in the form of exchange seminars, and form a summary document for retention.

Three. Shortcomings and problems in work

(A) the overall planning is still lacking.

Because there are many trivial things in property management, temporary emergencies also need to be handled with certain energy, manpower and material resources, and sometimes the work will be caught in the handling of specific affairs, resulting in the lack of overall planning for quality training and unable to ensure the effective development of property work.

(2) The breadth and depth of work are not enough, and the retrospective implementation needs to be improved.

The quality inspection work is still thin, lacking in breadth and depth, and lacking in the actual implementation of the traceability of inspection items. At present, there are many inspections on environmental sanitation, residential appearance and public equipment maintenance, and the inspection depth is not enough; Order maintenance and inspection by professional companies such as XX, XX and XX are rarely involved. During the inspection, the superiors and subordinates did not picket the relevant nodes and links enough to ensure the specific implementation of traceability. At the same time, the training of employees in various positions and departments is not systematic and lacks the depth of training. Training standards and effects need to be improved.

(c) Process management needs to be strengthened.

Only when the process is effectively implemented and controlled can we win good results. A good process is a reasonable matching of horizontal work and a smooth extension of vertical work. The process control of property management has failed to achieve the reasonable matching and extension of specific work, which needs to be straightened out and effectively controlled. As an after-the-fact survey, satisfaction survey failed to fully reflect the management and control of the property service process.

(D) Lack of long-term mechanism for employee evaluation and training incentives

Effective evaluation and encouragement are the motivation for employees to constantly pursue progress and gradually improve their work. At present, the evaluation of employee training is not perfect, and there is a lack of long-term evaluation and incentive mechanism for employees' job performance after training, which can not effectively measure the improvement of employees' job performance, and work supervision and talent promotion are also restricted, which has a certain impact on employees' motivation and continuous improvement of quality training.

Fourth, improvement measures.

(A) to strengthen the ability to handle and control the work

Through continuous learning, improve the professional skills and personal quality of the department, and strengthen the ability to predict, plan, implement, command and control the work. Based on the two major work contents of quality monitoring and service assessment, the corresponding responsible persons are determined for specific events and each link, so as to think ahead, control in the process and give feedback afterwards.

(B) the implementation of traceability, broaden the depth and breadth of work.

Broaden the scope of quality inspection, and include the work of all property offices and functional departments of property management companies in the inspection and supervision schedule. Improve the operation records and inspection documents, implement the traceability of greening, sanitation, cleaning, maintenance, order and customer service, and regularly check the records involved in the service process, such as dispatching work orders, maintenance records, return visit records, work inspection books and related records. Once a problem is found, its cause, development and timely control are clear at a glance.

Contact external training institutions, broaden training channels, strengthen communication with various property offices (departments), and mobilize the training enthusiasm of middle-level employees. According to the market demand and the needs of departments and posts, establish and improve the employee training and growth system, and assist, guide and supervise the property office (department) to hold different forms and contents of training according to the training plan.

(3) Strengthen process and service quality control.

Improve employees' working ability through training, work practice and other forms. Quality control training department organizes professional knowledge training; All property offices and departments organize specific post service process training. According to the opinions of the property offices and the actual work situation, we will constantly improve and optimize the work processes of the property offices and departments, and strengthen the implementation of the work processes in various places. Through daily quality inspection and irregular night inspection, the workflow of property service can be standardized and the service quality can be improved.

(four) to establish a long-term mechanism for training, assessment and incentive.

Improve the training assessment system and establish a long-term evaluation and incentive mechanism. On the basis of customer satisfaction assessment, the internal quality index of the process is included in the assessment system, which is vigorously promoted to ensure the effect. Linking training with assessment can not only motivate and assess employees, but also train lecturers. The combination of the two can strengthen the training effect and establish a long-term assessment and incentive mechanism.

Verb (abbreviation of verb) 20 1x annual work plan

In order to improve the overall working quality of the property and better cultivate outstanding talents for the sustainable development of the company, in 20 1x, the quality training department will innovate the working form and expand the working depth and breadth according to the development of the company. 20 1x annual work plan is as follows:

(1) Continue to implement the quality and environmental management system.

Organize all quality management personnel (including office director, management minister, maintenance minister and project manager) to participate in standard system training and conduct in-depth research and discussion. According to ISO900 1 and ISO 1400 1 system standards, the requirements of quality and environmental management system are implemented, management is strengthened, and the level of property service is improved.

(b) performance work

Do a good job of creating excellence in the property office and provide timely and appropriate guidance and services; Organize employees of excellence project to visit and study outstanding demonstration projects of property management in batches, so as to enhance understanding and create favorable conditions for the smooth progress of excellence work.

(2) the manager's performance appraisal

According to the different situations of various property offices and functional departments, revise and improve the assessment standards and systems, clarify the assessment personnel, assessment methods and assessment time, and promote the institutionalization and standardization of assessment work.

(3) Quality inspection work

Combining routine monthly inspection, unscheduled unannounced visits and night inspection, using operation records, work inspection records and other related records, the problems found in the inspection are traced back to the source, thoroughly rectified and hidden dangers are eliminated.

Satisfaction survey

In the first half and the second half of the year, the household satisfaction survey was conducted, and the problems existing in property services were analyzed according to the survey data. Sort out the problems and suggestions put forward by the owners, actively rectify those that need improvement, and further standardize the services that need improvement.

(5) Manager-level field trip

Organize employees above manager level to go out to visit, learn the management mode and experience of first-class property service enterprises, urge managers to raise their awareness, see the gap, take the initiative to find out the shortcomings, and constantly improve the level of property service and management.

(VI) Knowledge contest for all property members

Improve the property testing database and distribute it to all property offices to organize their own study. It is planned to hold a property knowledge contest for all employees in the second half of the year, so as to enhance their learning awareness, popularize relevant knowledge of property specialty and further improve the professional quality of property employees.

extreme

The glorious 20XX has passed. In the past year, our work was worthy of recognition. Every development and progress can not be separated from the care and guidance of leaders and the active efforts of all employees. There are also some jobs that have left us a profound lesson. In order to better build the service brand of "* * Property" and establish a good service reputation in the new year, we are full of confidence and will do everything better, and we will be greeted by a brilliant 20XX. The working prospect of 20XX is as follows:

First, fully implement the quality management system and build a * * property service brand.

In order to make the * * property brand to a new level, improve the work manual of each position, improve the management function and realize the standardized operation. Build a strong and high-quality property service team. According to the 20XX service strategic plan of * * property management company, the quality department has formulated the 20XX quality management system operation plan. The main purposes are: first, to put forward job requirements and provide work guidance for employees in order to improve their job ability and work quality; Secondly, as one of the important bases of job evaluation of each post, whether employees are competent, have quality and ability can be judged by the workload, work quality and whether the post objectives are achieved; Three, for the company's property services to accumulate experience and wealth, each management work will have its own management characteristics and focus.

In order to better run the quality management system in an all-round way, the quality department will do a good job in training and guiding the work manuals of each position. In order to fully run the standardized operation manual, the Quality Department continues to compile the operation instructions of the property management company, such as quality manual, quality procedure document, decoration management manual, property service manual, training manual, etc., so as to make the management work more perfect and ensure that the internal management of the company is not overlapping or missing, with clear responsibilities and everyone in charge. Gradually standardize and institutionalize the company's operating system.

Improve the supervision mechanism and establish the quality system supervision system of the quality department. During the operation of the quality management system, the quality department will conduct regular spot checks and internal audits on all the work, and make records carefully, find out the existing and potential problems in the system operation process and work management from the records, identify the problems and nonconformities, put forward corrective and preventive measures, correct the problems and nonconformities within a time limit, make them meet the standard requirements, and conduct follow-up inspection and record the inspection situation. The Quality Department will keep abreast of the implementation of each department's work through inspection and audit, announce the implementation of each department at the department manager's meeting, and put forward corrective and preventive measures for unqualified items and existing problems in time. Ensure the normal operation of the system, promote the continuous improvement of the work, and further improve the level of property services.

Two, improve the construction of safety production system, promote the scientific management of safety.

Safety in production is an economic benefit and the primary guarantee for the smooth development of all work. We always adhere to the working principle of "safety first, prevention first" and regard ensuring safety in production as the primary and key issue. In 20XX years, in order to better implement the spirit of the document on safety production management of the Group Company, adhere to the principle of "five simultaneities", plan, arrange, inspect, summarize and evaluate the production work in the process of safety production, implement the company's three-level safety production inspection system, minimize fire losses, provide a safe environment for owners/residents, and ensure the safety of residents' lives and property.

Safety focuses on management, management focuses on the site, and the site focuses on implementation. Strengthening safety education and training is an important measure to ensure safe production in enterprises, and it is also a way to cultivate safe production culture. Strengthen the safety education and training for employees, and improve their adaptability and safety skills to meet the requirements of post work. Fully mobilize the subjective initiative and creativity of each employee, let each employee actively participate in safety work, and make it reach a safe state. On the other hand, it is necessary to establish a self-protection and mutual control system for each property service center, with self-protection as the main and mutual control as the supplement, so as to continuously enhance the internal motivation of employees to keep safe and resist infringement. Third, it is necessary to highlight key points and strengthen the special inspection of production safety. Carry out special supervision and inspection around safety priorities. Take regular inspection, surprise inspection, patrol inspection and follow-up inspection to enhance the pertinence and effectiveness of supervision and inspection. For major hazards and major accident hazards, timely issue a notice of rectification of potential safety hazards, establish safety files, and follow up the rectification. Deal with accidents in strict accordance with the principle of "four don't let go". Strengthen the supervision, inspection and rectification of workplaces, production equipment, toxic and harmful workplaces and employee behaviors. In short, safety work has only a starting point and no end. Only by implementing measures, checking in place, strictly honoring rewards and punishments, and constantly improving the level of safety management can we ensure safety.

Looking back on the past and looking forward to the future, we are full of confidence in the company's development prospects. In the future work, we will foster strengths and avoid weaknesses, cheer up, keep pace with the times, blaze new trails, and strive to paint a gorgeous rainbow for the company's tomorrow with high fighting spirit and full enthusiasm.

Tisso

Due to the particularity of our higher education property, under the premise of customer service and customer satisfaction, we can adopt an analytical and comprehensive method, change subdivision, adjust vertical control, save resource allocation, simplify service procedures, do a good job in customer service, and promote the head office to improve its performance and become bigger and stronger. The following is the work plan.

First, establish online communication channels for customer service centers.

Now, more and more customers like to inquire and exchange information online. Setting up the telephone number and email address of the customer service center under the homepage of the logistics head office is beneficial to facilitate contact and communication with customers, meet customer needs and improve service quality.

Second, establish a customer service platform.

(1) Establish a customer supervision committee. The board of supervisors and the owners' committee shall set up a customer supervision committee. Exercise or voluntarily exercise the supervision function of logistics services.

(2) Establish a quality inspection system. Change the internal quality audit of the property to cross-internal audit of each center (this work can also be exercised by the human resources department). .

(3) Do a good job in customer service and front desk service.

1. Customer reception. Do a good job in customer reception and coordination of problem reflection.

2. Service and information transmission. Including the vertical implementation from the customer to the head office, the horizontal implementation of information transmission and exchange between the interior of the property, between the customer service center and the centers, and between the customer service center and the relevant departments in the school, as well as other information consultation.

3. Follow-up and return visit of related logistics services.

4.24-hour service telephone.

(4) Coordinate and handle customer complaints.

(5) Do a good job in customer reception day activities and actively collect and handle customer opinions.

(6) Establish customer files. Including family area, teaching area and student community.

(seven) do a good job in the suggestion box, blackboard newspaper and blackboard newspaper, warm tips and other service exchanges.

Third, continue to do a good job in iso quality inspection management, office work and customer service of the property management center, and continue to maintain customer service effectively with the energy center.

Four. Institution building

(A) the establishment of logistics company customer service center.

At present, the customer service department belongs to the energy center, and its office is located in the property management center. The function of serving the property system can be expanded and effective. However, the extension of customer service can be extended to the head office to provide institutional support for the logistics service industry of our school to become bigger and stronger. A customer service center is set up in the head office to facilitate comprehensive coordination of services.

(2) Having at least two staff members.

To do a good job in customer service, it is impossible to have only one manager. In order to change the abnormal state of only one customer service department in the past, college students come and go. The establishment of human resources is not less than two people, and the staff has a bachelor's degree, which is conducive to the establishment and steady operation of the customer service organization framework, changing the status quo of paying attention to one thing and losing another, and is conducive to gradually establishing norms and improving customer service.

Verb (short for verb) Budget.

In previous years, the general office expenses of customer service department were paid by the property management center, and the larger expenses such as blackboard newspaper were paid by the power department. Judging from the current situation, some basic work still needs to be carried out, and daily work also needs to be spent. If there is no budget, there may be no funds. According to the principle of economy, 500 yuan ∕' s annual official budget is 6000.00 yuan.

The customer service center is established according to the operational needs of modern enterprise services, which is the correctness of the establishment of the customer service department by the head office in that year. With customer satisfaction, it is possible to have a market. With customer satisfaction, it is possible to establish a brand and it is possible for customers to pay. The work connotation of the customer service center may have a cross relationship with the office of the head office and the human resources (quality management) department. However, the customer service center is mainly for customers, focusing on customer satisfaction, and it is a business department rather than a management department. In the future, if the bidding for property services in Shuang Fu Park can be successful, the customer service center can adopt the model of Longhu Community.

Article 4

Guiding ideology

Guided by the company's development strategic planning, combined with the actual work of property management services, do a good job in the internal construction of the office and give full play to the coordination and service role of the office.

Work idea

The office is the comprehensive management department of the company. Its basic task is: under the leadership of the manager, establish and improve the basic office management system, and be responsible for centralized procurement, vehicle dispatching, community culture, documents and archives and office affairs management. Efforts should be made to play the role of connecting the preceding with the following, coordinating the left and right, and linking the inside and outside, and to play the role of staff assistants in transmitting information, studying policies, and assisting leaders in making decisions.

Work objectives:

Everything in the office should be conducive to adhering to the principle of excellent service.

Everything in the office should be conducive to the normal development and stability of the company.

Everything in the office should be conducive to improving service quality and business management level, and constantly improving working methods.

, strengthen internal management and successfully complete various tasks. Establish the spirit of respecting posts and loving career, and improve work efficiency.

Main work:

First, strengthen office construction and do a good job in coordination and service.

Establish a regular office meeting system, improve internal management, determine the standards and responsibilities of each post and work, and adhere to the requirements of high, strict, comprehensive and detailed. At the same time, create a healthy working environment, consciously safeguard the overall interests and image of the office, and do not be greedy, resentful, damaging Taiwan or offside, taking care of the overall situation and knowing the overall situation. Firmly establish the concept of the overall situation, strengthen the sense of service, and comprehensively coordinate government affairs according to the requirements of leaders. Adhere to principles, pay attention to methods, be modest and convince people by reasoning,

Second, complete daily office work with high quality.

With the guidance and help of the competent leader, define the task and strengthen the quality consciousness. Do a good job in receiving, transmitting, supervising and managing documents. Read and convey the batch, supervise the instructions of the leaders, check important documents, answer the phone, send and receive faxes, print documents and other daily work, so as to be rigorous and orderly, without making mistakes. All documents and materials of the organ shall be timely, accurate, high-quality and efficient.

1, repair dangerous houses, organize a general survey of dangerous houses, make a repair plan, hold a repair work meeting, and implement the task of repairing dangerous houses.

Motor vehicle inspection work;

File management: Do a good job in the management, transmission and utilization of personnel files.

Do a good job in temporary work arranged by superiors.

Verb (abbreviation of verb) main measures

1, go deep into the grassroots, investigate and study, strengthen work planning, highlight key points, and be targeted.

2. Strengthen the construction of departments, establish the spirit of respecting posts and loving businesses, have a clear division of labor, unite and cooperate, put responsibility on people, and pay attention to work results.

3, establish a global concept, work closely with departments, listen to the opinions of the grassroots and departments, and strive to improve the work, improve work efficiency, and ensure the quality of work.