How to manage the property of the store

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Personnel should be reasonably allocated according to the business service demand, equipment quantity and technical difficulty of the store. * * * * * Security Service Department

* * * * Store operation service management * * * * Store advertising management * * * * Store insurance management * * * * Store service management. The business service department has two functions, one is business service and the other is internal management. * * * * * Reception contact is one of the important contents of commercial services, and it is the window for property management to provide services and communicate with commercial users and customers. Its main functions are the same as other types of property management services, including listening to suggestions and opinions, accepting complaints, arranging maintenance and return visits, collecting management fees and contacting internal and external sources. * * * * * Disputes and Complaints Received complaints from customers about environmental services while shopping in stores. For property management, all complaints and handling results should be recorded as one of the basis for the year-end commendation and performance appraisal of the "Management Convention"; * * * * * There is a problem with the lighting or other facilities of the shop under maintenance, which will have a great impact on the business of the operator. When the operator applies for maintenance, he should make records quickly, fill in the maintenance task list, and immediately send maintenance personnel to the site for emergency repair; * * * * The contents of the return visit of the reception staff include three aspects: First, listen to the opinions and suggestions of the owners and shops on property management services; The second is to visit the maintenance results after maintenance; The third is to prompt and urge business owners to improve their manners, image, environment, advertising, decoration and other aspects, and influence business owners with practical actions to let them know that everything we do is for the image of the store itself, and our goals are the same. * * * * Internal contact of the store: Internal contact of the store includes collecting rent, management fee, water and electricity consumption, maintenance and repair fees of the store, etc. ; Collect property management fees and energy consumption from shops. How well the service management of the store is done will definitely affect the collection rate. External Contact of Shops Shops have business contacts with streets, neighborhood committees, police stations, fire protection, labor, environmental protection, water, electricity, coal, * * * * and the media. If these relationships are not handled well, the business activities of the store will be very passive. If handled well, it often gets twice the result with half the effort. * * * * * * Store decoration service management * * * Decoration management should be included in the management of business households, which is difficult to manage, and it is discussed separately. Decoration management functions mainly include: reviewing decoration applications, signing Decoration Management Agreement, and on-site supervision and management. * * * * * Shops and buildings are often rented on the whole floor. After the lease, the lessee applies for decoration according to business needs; Some owners also rented out the pavement after the renovation of a floor. Tenants can only make some minor changes to the pavement after applying for approval, and the following aspects should be done well in decoration management: (1) Establish a comprehensive, meticulous and easy-to-operate management system; project leader

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