No matter what department you can complain about, the house leaks and the property leaks.

No matter whether the house leaks property or not, you can complain to the relevant departments to safeguard your legitimate rights and interests.

First, understand the property responsibility

First of all, you need to know the scope of responsibility of the property. As the service provider of the owner, the property management company is responsible for the maintenance, maintenance and management of the public facilities in the community. Housing leakage belongs to external walls, roofs and other public parts, and the property management company is responsible for maintenance.

Second, communicate with the property.

After finding the problem of water leakage in the house, you should communicate with the property company in time and ask it to perform its maintenance duties. If the property company fails to reply or handle it in time, you can ask it to provide a written reply or record for subsequent rights protection.

Third, complain to relevant departments.

If the communication with the property management company is fruitless, you can complain to the relevant departments. The specific complaint department may vary from region to region. Generally speaking, the following ways can be considered:

1. Housing and urban-rural construction department: As the competent department of housing construction and management, the housing and urban-rural construction department has the right to supervise and manage the services of property companies. You can report the dereliction of duty of the property company to the department and ask the department to intervene.

2. Consumer Association: Consumer Association is an organization that protects consumers' rights and interests. You can consult them and complain about the service problems of the property company.

3. Sub-district offices or community neighborhood committees: Sub-district offices or community neighborhood committees, as grass-roots management institutions, have a certain degree of regulatory responsibility for property management in the community. You can report your problems to these institutions and ask for their help and support.

Fourth, keep the evidence

During the complaint process, relevant evidence, such as photos, videos, maintenance records, communication records, etc., should be kept. These evidences help to prove your rights and interests and the dereliction of duty of the property company.

Verb (abbreviation of verb) legal channel

If none of the above methods can solve the problem, you can also consider protecting your rights and interests through legal channels. You can consult a lawyer or legal aid agency to understand the relevant legal provisions and litigation procedures, and if necessary, you can bring a lawsuit to ask the property company to bear the liability for compensation.

To sum up:

When the house leaks and the property is neglected, you can protect your legitimate rights and interests by understanding the responsibility of the property, communicating with the property, complaining to the relevant departments, and retaining evidence and legal channels. In the process of complaining, I suggest you keep calm and rational, and actively seek solutions to the problem.

Legal basis:

property management regulations

Article 52 provides that:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.