Annual summary report of property work

A year's work has passed. What are the things worth reflecting on in property management? Look back! The following is the Annual Summary Report of Property Work compiled by me for your reference only. Welcome to reading.

Annual Summary Report of Property Management (I) With the care and support of the company leaders and under the guidance of the company's service policy of improving the quality of property services, the project team of 20xx Property Department fully mobilized the enthusiasm of employees, based on improving property management services, with the working standard of "no complaints from the owners, no defects in service, no defects in management and no defects in projects", and through active exploration and unremitting efforts, standardized management of safe and civilized production with a solid work style. The specific work is as follows:

I. Strengthening management and continuous improvement

1, improve the supporting facilities

Since the owner moved in, xx Park has gradually exposed the construction quality problems and dissatisfaction. In 20xx, the project led the project and personnel to coordinate all parties to make up for the shortcomings, so that the supporting equipment and facilities tended to be perfect and won the trust of the owners, such as adding a bicycle yard, installing an air-conditioning timer in Building A, testing fire-fighting facilities, overhauling the power supply system, and adjusting the load of distribution switches.

Step 2 deal with it urgently

According to the actual situation of the park, xx Property Department formulates and perfects various emergency plans, and makes plans in advance, procedures in the process and summaries afterwards for emergencies, so as to calmly deal with emergencies and eliminate potential safety hazards.

3. Energy saving management

In view of the large energy pool in the park and the difficulty for owners to pay fees, the project department studied and formulated the public areas and underground parking lots in the building, and adopted a number of energy-saving improvement measures to continuously tap the energy-saving potential. For example, if the turn-on time of the hall light is set, the security personnel on duty will turn it on according to the specified time.

4. Document management

Archives management is an important work in property management. The staff of the project department left the manager's autograph on the file management on the form. In content, it records the real face of property, owners and management process. The archives of all departments were carefully arranged on schedule and the owner database was established. The input of relevant information is convenient, fast and detailed, and it is constantly updated to maintain the integrity and reliability of data.

5. Training management

According to the actual situation of xx, the Property Department made a detailed training plan at the beginning of the year, striving to achieve a professional and comprehensive business level. For example, inform property security, inform customer service personnel, and make employees' property knowledge comprehensive through cross-training in engineering, customer service and security knowledge.

6. Safety management

6. 1 fire management:

Fire protection is the "enemy" of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households, and explained fire control knowledge to them. A fire drill was held in xx Park on xx, xx, 20xx, in order to improve the fire safety ceremony and knowledge of property department employees and owners.

6.2 Public security management:

In order to ensure the safety of the park owners, xx Security Department strictly trains the security team, implements the "six prevention" measures, and implements group defense, group inspection and group treatment to ensure foolproof. Focus on special areas, such as the strict security of high-risk areas of bicycle yards, successfully arrested three thieves and saved thousands of dollars in direct economic losses for the owners, which was well received by the owners. Because of the excellent safety management of xx Park, it was rated as an excellent comprehensive public security park by Haidian District.

7. Environmental management

7. 1 supervise and manage the greening and greening planting companies in the park, implement the reasonable collocation of greening and greening planting in the park, highlight the characteristics, and achieve natural, harmonious and relaxed effects. At the same time, the disease was eliminated and the spread of Hyphantria cunea in the park was successfully suppressed.

7.2 Park garbage classification benefits the country and the people. Saving and recycling resources have been praised by city and district leaders and park owners.

7.3 In order to keep the buildings in the park clean and tidy as a whole, and improve the environmental quality of the park, the property management department cleaned the external walls of the building twice this year, and assigned special personnel to follow up and supervise during the cleaning process, strictly controlling the quality, and optimizing the environment of the park through the clean appearance of the building.

8. Customer service

8. 1 In view of the difficulty in charging fees, the project department set up a "caring housekeeper group" to better provide caring services to the owners. In view of the charging situation, weekly meetings were held to analyze and summarize the work experience, which not only improved the service quality, but also successfully resolved the charging crisis. From 800,000 yuan per month before the establishment of "Intimate Butler Group" to 1.4 million yuan per month after its establishment, the company's charging index has been basically completed, which has alleviated the company's expenditure pressure.

8.2 There are stainless steel enterprises in the building and architectural brands outside the building, which is convenient for customers to visit the park and greatly improves the architectural quality of the park.

8.3 Set up a publicity team of the project department, make a publicity column, publicize the work of Shichuang Shangdi Property Company and xx Property Department to the owners of the park, and provide relevant information to the owners in time. Such as weather forecast, rental information, life tips, etc.

8.4 Coordinate the contradictions between neighboring owners, eliminate mutual complaints, and establish neighborhood harmony. For example, the computer a403 flashes due to electromagnetic interference in xx telecom room on the third floor of Building A.. After many times of coordination between the leaders of the property department and telecom, it was finally solved satisfactorily. There are many employees in Fumai Data Company on the third floor of Building E, which affects the use of toilets by other companies on the same floor. The property management department finally resolved the contradiction by reforming the toilet, increasing the squatting position and a lot of meticulous communication work.

8.5 When receiving complaints from the owner, classify the complaints and hand them over to the corresponding departments for handling, so as to solve them in the shortest time, and pay a return visit to the owner on the handling results.

8.6 Actively communicate with the owners, publicize the work of the property department and the company's service concept, create opportunities and conditions to create a good atmosphere, and guide and control the direction of public opinion.

Second, high-quality service wins praise.

1. Due to the improvement of property management services, it has won the trust of the owners. This year, xx Property Department * * * assisted the owners to complete the reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation summits. Its good professional quality has won high praise from visiting units and owners.

2. In xx company this summer, the main switch of a distribution box frequently tripped, which seriously affected the normal office of the owner. The property engineering department organized technical force in time to help the company conduct a thorough investigation, and finally found out that the trip was caused by excessive concentration of load and serious imbalance of three-phase electric load, resulting in a single overload trip. In order to ensure that the normal work of the owner is not affected, the engineer avoids normal working hours and works overtime in the middle of the night to solve the problem. The engineer solves the worries of the owner and thinks about the owner's work.

3. Heating and cooling work is an important part of the park. In order to ensure the normal operation of the owner's heating equipment, the engineering department overhauls the equipment and replaces the wearing parts during the intermittent period of refrigeration and heating every year. This year, due to the refrigeration delay of the 8-story ibm company in Building A, it has brought great inconvenience to the seasonal maintenance work of xx Property Department. After the end of ibm's delayed refrigeration, the time left for engineering maintenance is only seven days (the annual maintenance time is two months). How to complete the maintenance work in a short time has become a technical difficulty. After repeated argumentation by engineers and technicians, it was decided to carry out maintenance in sections and finally complete the maintenance work. Ibm guarantees the normal heating of the park, so that the park owners have no complaints.

4. The garbage sorting work is up to standard. At the beginning of this year, according to the requirements of xx City and shangdi street Office, xx Property Department set up a leading group for garbage classification, formulated relevant systems and processes, and configured relevant facilities. The relevant person in charge gave serious and systematic training and explanation to the employees involved, so that the garbage sorting work was finally carried out in a high-quality and orderly manner, which was well received by the city leaders and district leaders. Because of the excellent garbage sorting work, xx municipal government plans to list it as an excellent garbage sorting park.

Annual Summary Report of Property Management (II) Looking back on the coming 20xx years, my work is also experiencing extraordinary. In February, I returned to Yufeng with pure emotions. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do a good job in the following two aspects:

First, data input and file arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.

The second is file management. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Do financial work patiently and meticulously. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments.

First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records.

Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements.

The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

Four, responsible for the green maintenance of the park.

At present, there is a shortage of greening personnel, which is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

Annual Summary Report on Property Work (III) Over the past year, under the correct guidance of company leaders and with the joint efforts of all my colleagues, I have successfully completed various tasks in my ordinary post with meticulous work style, dedication and endless pursuit of service. In order to accumulate experience, find the gap and improve the ability, we will summarize and report the work last year as follows:

First, adhere to principles, be rigorous and meticulous, and do a good job in accounting checking.

Handle cash receipts from various sources carefully every day, carefully check all kinds of bills to make them consistent, enter financial bills on the same day, and keep a detailed diary. Do it every day. Proactively check bills and statements with accountants. In line with the principles of objectivity, preciseness and meticulousness, we insist on starting from the nuances, seeking truth from facts, taking pains and carefully examining them. At the peak of the owner's purchase of water and electricity, sometimes the cash income reaches more than 100 thousand a day, and there are more than 100 bills that I need to check again and again to make sure there are no mistakes.

Two, correct attitude, according to the rules, strict implementation of financial discipline.

Because financial work is the core department of the company, accounting law and various financial regulations require this work to be meticulous, standardized and rigorous. I strictly abide by financial discipline, and make financial bookkeeping and reimbursement according to the requirements of financial reimbursement system and standardization of basic accounting work. There is no arrogance and there is no cash support behavior. When reviewing the original vouchers, dare to point out the original vouchers that are untrue, irregular and illegal, explain the reasons, and decisively refuse reimbursement; The original vouchers with inaccurate and incomplete records shall be returned, and the handling personnel shall be required to correct and supplement them. Through careful examination and supervision, the accounting voucher procedures are complete, standardized and legal, which ensures the truthfulness, legality, accuracy and completeness of our company's financial information and effectively plays the role of financial accounting and supervision. At the same time, according to the national financial regulations, the authenticity and integrity of each income and expenditure bill have been carefully examined and can stand inspection at any time.

Three, diligent, dedicated, adhere to the bottom line of professional ethics of financial personnel.

Do a good job in counter service, sort out broken coins and scattered cash in time, and pay employees wages on time. Because of the particularity of the actual work situation, I have to take care of other businesses of the company besides completing the cashier work. In order to complete various tasks with good quality and quantity, regardless of personal gains and losses, without paying attention to personal benefits, I am willing to work hard and often work overtime, which has played an advanced and exemplary role.

At the same time, the passage of tens of thousands of yuan in cash every day is also a powerful test for my moral integrity. Hold a responsible attitude towards the boss, do things with conscience, work hard, and never misappropriate a penny from the company at any time or under any circumstances. I am honored that the company's accounts are clear now, and all kinds of bills are completely true without any mistakes. The accounts are consistent and the mind is calm.

Fourth, take care of the front desk and increase the collection of related fees in time according to regulations.

Our property management company mainly relies on timely collection of property fees and other related expenses to maintain the benign operation of the company. The timely collection of these fees is like injecting fresh blood in time. According to the division of responsibilities between the foreman of my department and me, I am responsible for the collection and management of utilities for operating garages, the collection and management of garage rent for developers, the regular inventory and management of parking space occupation fees, and the management of paid service fee income, site occupation and other related expenses. Every month 10, cooperate with the property manager to collect fees for operating the garage miscellaneous house. At the end of each month, I cooperate with the reception counter of 1# to send reminders to users who are in arrears with rent, collect temporary parking fees at the gate every day, observe the space usage of the pedestrian plaza every day and check the charges. Through a series of practical and effective methods, the cash receivable is guaranteed, the operation quality of funds is improved, and the smooth operation and flow of funds are ensured.

Five, the overall situation, unity and cooperation, do a good job in domestic service.

As a member of the service industry, our service concept of xxx is always in our hearts: residents' satisfaction is our only pursuit. Some residents came to my counter to pay utilities and property fees. I took the initiative to greet the residents and serve them with a smile, so that the residents could feel our enthusiasm. Due to various reasons, the front desk staff in the first half of the year moved frequently, which had a certain impact on the reception work of our department. As a member of the big family of the company, I carry forward the exemplary role of the old employees, pass on the old employees to the new employees, and give full play to the capable people when other employees are not on the job or have business disputes. At the same time, new employees are constantly warned to keep in mind: business is busy, don't panic, be in a good mood and be modest.

6. Work hard, obey the arrangement and do other things assigned by the company.

In May, the company made a unified arrangement to conduct a household satisfaction survey on all households in the community. As a housewife and a parent, I have a lot of housework, and my children need guidance and supervision when learning and learning the piano. But I know better that the company's honor and disgrace gains and losses are closely related to itself. I didn't show my objective situation, obeyed the arrangement, overcame the difficulties, worked overtime at night with my colleagues, went door to door, tried my best to talk to the owner, recorded the problems reflected by the owner, and quickly fed back to the relevant staff. Finally, I successfully completed the satisfaction questionnaire and the task assigned by the company.

Over the past year, through continuous earnest exploration, accumulated experience and self-study summary, personal work has been effectively strengthened in the following two aspects compared with previous years:

First, persist in learning and improve the professional level. I signed up for the qualification examination of accounting practitioners in 20xx again in X, and finally got a positive result in the examination of X ... I usually buy books by myself, teach myself business knowledge, and constantly enrich my work experience and business skills, so as to apply what I have learned. Through persistent study, I have improved my professional working ability, comprehensive analysis ability, coordination ability and written language expression ability, and better adapted to the needs of my work.

The second is to strengthen service awareness and correct work attitude. The company leaders' words and deeds, the personal experience of the working environment and the gradual change of mentality have personally felt that the property service work I am engaged in has gradually improved. In the face of individual unreasonable owners, he can remain calm and patiently explain and persuade, which has played a good role as an example for an old employee.

In the past year, although I can basically finish my work and make achievements, it is inseparable from the strong support of my leaders and the concerted efforts of my colleagues. Objective and calm self-analysis, there are still many shortcomings: first, due to the rapid development of science and technology, I have not been able to fully control the modern office methods and business handling methods; Secondly, because I often take care of this end, regardless of that end, I have not fulfilled the manager's greatest management responsibility. In view of many shortcomings, in the future work, I also need:

1, coordinate the relationship with the owner and further straighten out the relationship;

2, further strengthen the study of business knowledge, improve their own quality and professional level;

3. Further manage the wealth, manage the accounts and do a good job in the current project expenditure.

The new year has come, and I am determined to make persistent efforts, work hard, meet higher goals, accept greater challenges, and take myself to a higher level in all aspects.

Annual summary report of property work (IV) I started to work in property from June 20xx 18. In this short half year, I deeply realized that property management is a special service work. In my work, I am strict with myself, set an example, treat people or things fairly and fairly, work conscientiously and meticulously, and try my best to make the company, service units and owners satisfied and recognized.

In order to sum up experience, learn from each other's strengths and further improve the property work, I also made the following summary of the property work in these months.

First, we should be "conscientious, caring, patient and open-minded".

1. responsibilities: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our duty to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible and irresponsible person". Knowing your job responsibilities will help you understand what you should and should not do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job, so we must integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must respond with a good attitude. You must not complain too much in your work, be enterprising and optimistic in your thoughts, and never rest on your laurels.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, be down-to-earth, ensure to bring quality service to customers, and do practical things and good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, start from bit by bit behavior, and become an example for other colleagues in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, and social morality.

In the future work, I will continue to work hard, constantly sum up all aspects of experience and make my own contribution.

Annual Summary Report of Property Work (V) 20xx is a simple and extraordinary year. The property service industry is facing many severe challenges, the economic benefits are not as good as in previous years, the market competition is fierce, and there is also a higher requirement for engineering maintenance. In order to meet the requirements of the market, we have continuously improved our engineering maintenance skills, overall work performance, professional skills, service attitude, rules and regulations and the management of peripheral units this year. In order to sum up experience, find gaps, plan prospects and push the work in 20xx to a new level, the work in 20xx is summarized as follows:

First, the main work report

1. The lighting switch of public corridor in overlapping area is changed to voice control and touch delay switch.

In the first quarter of this year, the switch of lighting facilities in superimposed public corridors was mainly replaced and transformed. The entrance of the main entrance and the corner of the corridor were replaced by voice-activated delay switches, and the owner's door was replaced by touch-type delay switches. In this case, the owner forgot to turn off the light when he came home, which caused the lamp holder to burn out, and also achieved the effect of energy saving.

2. Find the weakness of a single family and resume supervision.

Due to the illegal reconstruction of the single-family villa, the weak point system was completely paralyzed, and all the household lines were broken, the main line was broken, the alarm power supply was broken, the decoder was broken, the system isolator was broken, and the control box was broken. After many times of coordination and communication between the company leaders and the service center manager, the developer agreed to solve the problem. When the construction team entered the construction site, we overcame the shortage of personnel and carried out uninterrupted supervision. The two men looked at each other in turn, except for normal repair to the owner. The rest of the time I followed the construction team. Of course, I also found many problems when I followed, such as cutting corners, saving trouble if I can, and not burying the pipeline deep enough. At our strong request, we urged the construction team to construct according to the standard, and now the weakness of the single-family building has basically returned to normal.

3. Daily maintenance work.

This year, our engineering department received the maintenance leaflets and completed them, and the repair rate is over 90%. We have successively completed the cleaning of cement blocks and garbage in the foundation pits of 38 elevators in the overlapping area, and the replacement and maintenance of the main sewage pipe at the entrance of No.70. There are 7 households without running water in the overlapping areas No.69, No.70, No.72, No.82, No.94, No.95,1kloc-0/. Because the developer's construction team buried them when planting greening, we have been looking for them through our engineering department for more than two weeks. After the well was dug out, the height of the well was raised and a manhole cover was made. No.95 and 10 1 were not found. Finally, coordinate the water supply company to close the main valve, stop the water supply for two hours, reinstall the valve, and paint all the manhole covers in the overlapping area with green paint to integrate them with greening. In addition, the protective ropes of two groups of landscape bridges were replaced, the leakage of all houses in the residential area was checked in rainy season, and the construction team of the developer was contacted in time for timely maintenance, which was fully affirmed by the owner.

During the thunderstorm, timely dredge the garbage in the open ditch pipeline in residential areas and do a good job in flood drainage and flood control. In the third quarter of this year, we mainly summarized the dripping water from the eaves of residential quarters, water seepage from tiger windows and various remaining problems, and issued a document to developers to coordinate and solve them. At present, because the construction team of dripping eaves clearly stated that it can't be repaired, the problem is indeed in coordination, and active and feasible methods are being sought. In addition, when the rainy season came this year, a 380v water pump was installed for the third group. Because there was no 380v power supply before, we overcame the shortage of people and time, and finally installed it when the rainstorm came, ensuring the smooth completion of flood control work this year. On the second day of this year's 1 1.5 fire day, we went to the community. There are still many problems found in the inspection, which are usually ignored. For example, the oil in the oil cup of the elevator foundation pit overflowed and was not cleaned up in time. If a cigarette butt falls into the foundation pit, it is also a sign of a fire accident. We organize elevator maintenance personnel to clean up in time, and urge them to do it in time when they find it full. In addition, it is not enough to pile up 20 fire extinguishers in the corridor. The service center needs to add another box of fire extinguishers. This problem has been reflected to Manager Yu.

In particular, it is emphasized to several peripheral units to do a good job in fire control, insulation testing and screw fastening of electrical equipment under their jurisdiction. This month, we mainly do insulation tests of submersible pumps and all water pipes, valves and pumps in several groups of rivers to prevent icing.

4. Daily equipment maintenance.

At present, the overall situation of community equipment maintenance is still there. All equipment is maintained according to the equipment maintenance instructions and is in good working condition at present.

The second is the problems left over from this year's work.

1, wall painting and maintenance of residential lake road 1000 square meters. Because the wall is quite high, there are only two maintenance personnel including me. We only have three opportunities to meet each other in a working day except rest days, and we are also responsible for the daily maintenance of the owners, so it is difficult to complete the staffing. Therefore, we also report to Manager Yu whether to ask other units to complete the work and wait for a reply.

2. The community 1 Bridge, the railing of Bridge 2, the equipment of the gate, the equipment of Gate 63 and the children's playground have all been painted and maintained. The paint report has been typed and is waiting for painting.

3. Five surveillance cameras in the community are broken, namely, Ximen North, No.69 West to East, No.38 North to West, and 18 North to South. Two pairs of water gates and perimeter alarms are broken, namely, Sector 37 and Sector 7. The report has been sent to the company for purchase.

Third, the existing problems

1, the professional and technical level is still relatively lacking, and the level of an expert can't reach it.

2. In the workflow, the uniformity of standardized operation is not strong, and the supervision and inspection of peripheral units are not detailed enough.

3. The maintenance list is not standardized and the handwriting is not neat enough.

4. The materials in the warehouse are not standardized enough, and things are placed in disorder without obvious labels.

5. Individual work progress is backward, and the efficiency and quality of maintenance work need to be improved.

6. The connection with the work of various departments is not perfect.

Fourth, the key ideas of 20xx work

In view of the above problems and weak links, the initial thinking of the Bank's 20xx maintenance work mainly focuses on "planning, improvement, standardization and implementation":

1. Planning: It is mainly to make an annual work plan for the work of 20xx, with progress every month, busy every week and implementation every day. According to the actual work needs of the community, rationally allocate personnel, so that some people do the work and the responsibility lies with others.

2. Perfection: According to the company's policy of "fine service standard", the work of Meilan Jindi Engineering Department is further refined, and fine service is implemented in all stages and links of daily work, forming a set of satisfaction from engineering maintenance orders to service owners.

3. Standardization: in combination with the requirements of standards, taking standards as the standard and the satisfaction of the owners as the goal (including the management of peripheral units and industry standards), further standardize the problems existing in the above work and other aspects, so that all work links are planned, systematic, implemented, inspected and improved, and relevant records are formed.

4. Implementation: The planned work must be put in place, and the responsibility lies with people to improve the sense of responsibility of our maintenance personnel. We should combine regular and irregular inspections of peripheral units, find problems, solve them in time, and promote the implementation of various rules and regulations.

The above is a summary of my work in 20xx years. Please criticize and correct me if there are any shortcomings!