Job responsibilities of property customer service

Property customer service needs to be familiar with professional knowledge such as business etiquette and service etiquette, and have affinity; The following are my carefully collected responsibilities of property customer service. Let me share them with you and enjoy them.

Responsibilities of property customer service 1

1. Preside over the weekly meeting of regional property outsourcing companies and management teams, make work plans for this week, and decide on meeting matters;

2, check the property site management, on-site supervision of the quality of work. Promote the bidding, early intervention and property preparation of property projects within the jurisdiction;

3. Examine and approve the budget of the property project and feed back the examination and approval results to the property management team; Lead the annual regional property (budget, service quality) supervision and assessment;

4, leadership to promote the revision of regional property system documents, review the monthly workload summary;

5, presided over the annual assessment of property projects, project management drills. Handle the daily management of the regional property management team, and supervise and assess the work progress and quality of the members of the property management team;

6. According to the scale of regional property, set up the framework of regional property management group;

7。 Assist in regional property bidding (logistics reception, mail, front desk management, communication with the surrounding environment of the property and other functions are introduced into the property service function);

8. Complete the quarterly report of regional property.

Property customer service responsibilities 2

1, responsible for front desk work, guest reception and service work;

2. Abide by the rules and regulations of the company's projects, implement the operating procedures of the company's customer service department, and abide by the employee code;

3. Familiar with the laws and regulations of property management and the working policies and service items of the customer service department;

4. Communicate with colleagues in a timely manner, listen to the opinions of business owners in a timely manner, and report to the department head;

5. Receive customers (business households) to visit, do a good job of explaining complainants, pay a return visit, conduct monthly and semi-annual owner satisfaction surveys and make reports;

6. Complete the tasks assigned by superiors.

Property customer service responsibilities 3

1. Be responsible for the specific implementation service follow-up of the special service of the property service center;

2. Cooperate with the customer service supervisor to carry out the work and provide corresponding services for the owners and users;

3. Patrol the public * * * area according to regulations, handle and record the problems found in time, and report to the superior when necessary.

4. Responsible for checking the safety and hygiene of facilities and environment in the lobby and public areas, and contacting the departments of cleaning, engineering and safety management to ensure the normal operation of facilities.

5. Solve the corresponding problems and make records, and notify the corresponding department heads and managers when necessary;

6. Assist the customer service supervisor to handle the relevant management service procedures and certificates of the owners and users, as well as the decoration procedures and certificates;

7. Supervise all decoration units to carry out civilized construction in accordance with the decoration regulations of the property service center;

8. Patrol from time to time every day to check whether all facilities are in good condition;

9. Regularly check vacant houses, solve problems in time when found, and ensure that vacant units are in good condition.

10. Be responsible for filing and managing all documents of the department, letters of all relevant departments and information of the service center.

1 1. Complete other tasks assigned by superiors.

Property customer service responsibilities 4

1. Handle all matters reflected by the owner, dispatch instructions and complaints.

2. Check the decoration of the residential park and issue a rectification notice for the illegal decoration.

3. Conduct daily inspections of parks and buildings, and be good at finding and solving problems.

Property customer service responsibilities 5

1, answer the phone in time, accurately record the call demand and convey it to relevant departments in time for connection processing;

2. Receive visitors and give timely and accurate feedback;

3. Collection of property fees;

4. Classified storage of data files;

5. Distribution of goods and materials;

6. Handle the owner's maintenance application;

7. Complete other tasks assigned by the superior supervisor;

Property customer service responsibilities 6

1, be familiar with the charging standard and calculation method of the project, and do a good job of urging property fees accurately;

2. Be responsible for accepting complaints, maintenance and consultation from the owner. , solve and distribute customer complaints or problems, make records and analysis, and report to superiors in time;

3. Behave appropriately, establish a good relationship with the owner and pay a return visit to the owner as planned;

4. Be responsible for summarizing and analyzing the satisfaction survey of business households and reporting to the superior in time;

5. Assist in handling orders, engineering and environmental related work items, and report to the relevant person in charge in time;

6. Other tasks assigned by superiors.

Property customer service responsibilities 7

1, responsible for organizing customer reception in China Merchants Center and leading customer service staff to complete daily business reception;

2. Supervise the implementation of customer service, environmental sanitation and safety of China Merchants Center;

3. Deal with emergencies in China Merchants Center, create and maintain a high-quality site environment and provide a good customer experience;

4, responsible for the management of team members, as well as service etiquette, basic quality and other related skills training;

5. Assist in the implementation of project investment promotion activities and realize the overall goal of the company.

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