How to start a good housekeeping company

It is a big worry for many entrepreneurs, so how to run a good housekeeping company? The market potential of domestic industries is huge, but investors need to conduct detailed investigation and analysis before making real investment. According to insiders, it is not too difficult to start a domestic service company, but it is not easy to run it well and become bigger. At present, the market is still mixed, which contains both great opportunities and great challenges. In order to survive in the irregular domestic service market, it is necessary to let domestic service companies have their own characteristics, establish their brands and form a good reputation. Insiders said that to invest in a domestic company, we must first solve the problems in business model, business content and management and operation mode. The mode of operation is an intermediary or so-called intermediary housekeeping company, which introduces domestic servants (nannies, hourly workers, etc.). ) to the family employer, charge the intermediary service fee. The wages of domestic helpers are determined through negotiation between employers and domestic service employees, and paid directly by employers; The whole process of an enterprise-oriented domestic company refers to the fact that domestic servants are employees. The company signs a labor contract with the employer and collects the service fee, then the company pays the domestic servant, and the company is responsible for training and managing the waiter. The advantages of the intermediary model are: less investment and simpler management, because the intermediary does not have to spend too much energy on the follow-up service after completion. Disadvantages: it is difficult to guarantee the quality of services provided and establish a good reputation. At the same time, because the intermediary is a "one-shot sale", it can only charge the intermediary fee and the profit is limited. The company lacks growth and it is difficult to grow. The shortcomings of the overall enterprise model are: large investment (generally about 1 10,000 yuan), difficult management and high operating costs in establishing large-scale training bases and management teams; The advantages are: through training, salary limitation and follow-up management, the service quality can be better guaranteed, and it is easy to establish a reputation and brand. Moreover, by collecting customer deposits and management fees (long-term), the company can get considerable profits when it is large, and the company has better growth. Therefore, relevant people suggest that you can choose to operate an intermediary housekeeping company when the funds are small and the management level can't keep up; However, if you really want to make domestic companies bigger, it is generally better to choose the whole process of enterprise. According to Ms. Lin, executive vice president of the Provincial Home Economics Association, home economics companies can be divided into: domestic nannies (including domestic domestic nannies and foreign nannies). ), hourly workers (including cleaners, hourly workers, etc. ), special care (such as the new moon, special care for the injured elderly, etc. ), home beautification (such as flower arrangement, home layout, etc. ) and other services. As mentioned above, there are many kinds of services that Chengdu housekeeping companies can choose to do, but at present, it is easier to establish a brand effect by making a single variety in the initial stage of entrepreneurship, and it is natural to expand into the field of housekeeping services after truly establishing a brand. For example, well-known domestic companies in Guangzhou now dominate the world with a single product: Zhengxianghe focuses on live-in nannies, female soldiers focus on monthly nannies, Kim focuses on foreign nannies, and Chengxin Cleaning Company focuses on cleaning hourly services. Therefore, after market research, it is very important to choose a certain market gap and the most certain business varieties according to their own characteristics. Management operation mode Effective management system and superb management skills Domestic companies are engaged in a special service industry, with rural labor and laid-off workers as the main sources of labor and relatively low education, but they also need to introduce services to thousands of households in cities. How to train and manage domestic servants, make them have good service skills and service mentality, and make employers get satisfactory service seems uncomplicated. In fact, it needs very effective management system and superb management skills. In terms of management, the management system of Zhengxiang Home Economics Service Company, which was the first in China to introduce enterprise whole process management, can be used for reference: 1. Establish an "iron triangle" relationship between companies. Nannies are employed by companies, and companies pay and manage them, so that nannies can become "professional workers" from freelancers and gain a sense of belonging; The company signs a labor service contract with the customer (family employer), and the nanny enters the customer's family as a service representative. The company has set up a supervision department, and every 100 customers have a full-time supervisor to supervise the service quality, manage and educate nannies, and coordinate the relationship between employers and nannies through home visits and telephone calls. 2. Establish a training base and do a good job in pre-job quality education. All nannies have to undergo closed pre-job training for nearly one month before taking up their posts. The training contents include: cooking, infant and elderly care, laundry and ironing, home cleaning and other labor skills and service mentality training, safety knowledge, laws and regulations, company discipline, etc. , so as to improve their labor skills and provide good services after entering the family; On the other hand, the education of service mentality is more crucial, and it is necessary to cultivate them to have a good professional mentality and be good at establishing good relations with employers. 3. Establish a security system. Providing services for families, especially live-in nannies, people are most worried about safety. First of all, the company strictly controls the source and strives for a clear source of nannies and an innocent history. Set up a special liaison department to directly contact the midwife of the women's Federation and the labor department in the source area and investigate the family background of the nanny one by one. Secondly, through legal training, we will inculcate theft, injury and other behaviors that may be related to nanny work, impose legal penalties, let them know the law and strengthen their safety awareness. The third is to introduce insurance mechanism, sign contracts with insurance companies and launch "comprehensive insurance for domestic service". Because of the nanny, the customer can get a large compensation from the insurance company. 4. Introduce high-quality management and training talents and expand the management team. The company has established a perfect management structure such as customer service department, supervision department, training base and external liaison department. Managers have college education or above, and constantly receive training in modern management concepts to improve their own quality. The details of how to run a good housekeeping company are here for you! I hope it helps you!