Summary of Staff Work of Property Management Company

Summary is a written material to evaluate and describe the achievements, existing problems and lessons, which can improve our ability to find problems. Let's take some time to write a summary. So do you know how to write a summary? The following is a summary essay on the work of employees in property management companies, which I compiled for your reference only. Let's have a look.

Summary of Staff Work of Property Management Company: Model essay 1 Last year was a year of rapid development, a year of by going up one flight of stairs and a year of bumper harvest. During this year, under the leadership of the company, China Storage Property always implemented the principle of "owner first". According to the actual situation of the community, while providing good services, it rationalized and improved its management. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

A, the daily work target management completion:

(a) Housing management

Housing management is one of the important contents of property management.

In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. Vacant house inspection rate 100%.

(2) Management of public facilities and equipment

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and the maintenance work was completed 1485 times a year, which met the management requirements of the maintenance facilities and equipment in place, timely maintenance and normal operation.

(3) Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems in the construction and maintenance process of the greening company, urge the rectification, make warning signs and fences, and strengthen the greening protection and management, so that the green space is basically free.

Destruction, trampling, public phenomenon, greening intact rate of 90%.

(4) Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, regular and irregular inspections are organized, strict cleaning procedures and assessment methods are formulated, fixed-point stacking and centralized transportation management of decoration garbage bags are carried out, and sanitary inspection of the residential area is strengthened to ensure the cleanliness and beauty of the residential area.

(v) Community safety work

Public security prevention and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly train and assess the security personnel, formulate strict post assessment standards, adhere to weekly class meetings and monthly regular meetings, improve the physical quality and daily work management of employees, and strictly implement the working procedures, post inspection and patrol system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Work Summary of Direct Service Department (Customer Service Center)

A key point in 1 and 20xx years is the collection of fees. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. The service center patiently and thoroughly completes the work of each owner: coordinating all departments in time to solve the problems existing in the owner's room; Understand the owner's needs and follow them up in time to get the owner's approval and recognition, so as to improve the charge rate. By 20xx65438+February 25th, 307 households had been handed over, 66 households had been renovated and moved into 186 households, and various fees were charged * * * *: more than 2 million yuan. The charging rate is 8 1%.

2. Owner satisfaction and complaint handling. In the whole year, * * * received more than 2,400 calls from the owner, and made about 600 home repairs, with a single return visit rate of 100% and a telephone return visit rate of over 90%. Complaint handling rate 100%.

3. Issue all kinds of written notices and warm reminders to the owner for more than 70 times, so as to make timely and clear explanations, and actively cooperate with the contents of the notice to make relevant explanations.

4. The files of customer service department can be submitted in time on a monthly basis, and more than 700 control rooms can be inspected. If problems are found, they can be registered in time and handled in time.

(II) Work summary of indirect service departments (Security Department, Cleaning Department and Engineering Department)

In 20xx, the indirect service departments firmly grasped their respective responsibilities. With the care and support of the company's leaders, all the staff of the Security Department, the Cleaning Department and the Engineering Department carried forward the spirit of "hard-working", overcame all kinds of difficulties, achieved high quality and strict requirements, and successfully completed the work task of 20xx.

1. The security department recruits new employees to enrich the security force. At the same time, the security guards with low quality and poor consciousness were retrained, and those who failed were dismissed, which greatly improved the overall quality of the security team. In order to effectively improve the ability of security department managers, the security department has established a good sense of service through repeated training and education, promoted the enthusiasm and initiative of the work, and can find and deal with fire hazards in time. In the face of the unfair behavior of the owners, we can focus on the overall situation, scold them back, and establish the service image of the property company. Because the security department also shoulders the responsibility of the company's security department, in order to enhance the fire awareness of the property company, the person in charge of the security department trained all employees on fire knowledge and handling methods of various emergencies, and often conducted safety inspections, which played an important role in maintaining the safety of the park.

2. Cleaning department

The cleaning department has a large scope of work and heavy tasks. However, in order to maintain the overall environment of the park, the person in charge of the cleaning department has maintained high-quality and demanding cleaning standards through continuous training and ideological education, and at the same time planned and summarized the work in the form of class meetings to find and solve problems in time. In order to meet the needs of cleaning work in the new form, cleaning conducted two large-scale planned, focused and comprehensive training activities throughout the year, which made all employees realize that they must strengthen the cultivation of cultural quality while doing their jobs well. Only by constantly improving their own quality can we improve service quality and service awareness internally and establish a service image externally. According to the overall development plan of the property management company, the cleaning department has taken the first step of providing external services, and sought new bright spots for the property management company by expanding service areas, cleaning buildings, maintaining the sanitary environment of the office area and other measures.

3. Engineering Department

The work of the engineering department is mainly to ensure the normal power supply, water supply, heating and the maintenance, value-added and normal operation of the equipment managed by the property company. At the same time, it also undertakes the maintenance of water, electricity, heating and lighting in public areas and office areas, and repairs a large number of failures such as running, running, dripping and leaking. The main sewer blockage and valve leakage problems left over from the last project have been fundamentally solved and dealt with. While completing the work normally, the engineering department has also done a lot of energy saving and consumption reduction work, and will never replace or buy new ones that can be repaired. Make rational use of idle equipment, and strive to do more with less money based on the principle of thinking for the owner when maintaining for the owner.

Through the active cooperation and joint efforts of employees in various departments, the property management company has made great progress in all its work this year and is advancing step by step in accordance with the long-term plan of the leaders of the property management company. I believe that with the help and guidance of leaders and departments at all levels in the company, all employees of the property management company will pass the test.

Through unremitting efforts, the development of property management companies is more brilliant.

Third, the existing problems

First of all, the managers of property management companies have a low starting point and insufficient ability. In 20xx, training and study should be strengthened to improve the professional quality and overall management level of managers.

Second, the overall technical content of the staff is low. In the future personnel work, we should strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents.

Third, the salary assessment system is not perfect, the personnel incentive mechanism is not clear enough, and there are few foreign exchanges. These problems need the help of company leaders and the continuous efforts of property companies themselves to solve.

Four. 20xx work plan

1. Strengthen team building and build a first-class team of property management companies.

2. Improve the park facilities, cultivate and tap technical and management talents, improve the management system and increase economic benefits.

3, personnel system reform, make the best use of things and people; Save money and open up traffic, realize cost control and maximize income.

4. Improve service awareness, build a distinctive brand of China Storage Property Company and establish a good image.

5. Look to the future, be brave in innovation and development, and create brilliance together.

Summary of the staff work of the property management company: Fan Wener: March passed quickly from entry, internship to formal work! With the help of department leaders and colleagues, I have been able to finish my work well now. Be able to deal with some daily problems in time, and be familiar with the fire-fighting equipment and water, electricity and gas switches in the community. In terms of vehicle control and personnel control, I think it is still excellent. On one occasion, a decorator forced the battery car into the community. I am not afraid of the intimidation of the owner and the entanglement of the decorator, so I let him push the car out for registration. Of course, there are some fly in the ointment, such as strong tone, insufficient explanation and so on. These are all areas that need improvement.

When I first went to work, I was still working part-time because of my personal habits and the influence of my friends, so I often changed shifts with my colleagues! At that time, because I didn't know much about the company, I was still a little half-hearted at work. And leave a bad impression! Later, in several conversations between company leaders and department director Li, I had a deep understanding of the company and saw its scale and strength, thus changing my immature ideas, quitting my part-time job and devoting myself to my work!

During my working time, I found many shortcomings in our work, that is, the lack of reminding and informing services. If we say when the owner goes out: pay attention to safety on the road, you walk slowly; When the weather is bad, say: it's going to rain, please pay attention to the things hanging outside; When the owner came home, he said, please lock the vehicle so as not to lose anything. . . . I believe the host must be very happy and feel that as long as he enters the gate of our waterfront flower, the safety will be completely guaranteed. This will be my key improvement next year. I am learning the management of the same vehicles and personnel from the supervisor and the monitor. I believe that with my unremitting efforts, I will try to do better and better!

Looking back on my work in the past three months, although I have made some achievements in my studies, I still feel that I have many shortcomings:

1, only satisfied with the completion of their own tasks, work development is not bold enough;

2. The professional quality is not improved fast enough, and the new business knowledge is not learned enough and thorough enough;

3. There is still a gap between the work and other colleagues, and the sense of service is not strong.

Then in the future work, please give me supervision and suggestions, and I will try my best to improve my own shortcomings and strive for better results! I firmly believe that we are not working for the boss, let alone just making money. I am working hard for my dream and bright future. I can only constantly improve myself in performance! "

Looking forward to * * * years, I will be more strict with myself under the premise of the company's continued expansion, especially the development of real estate and the occupation of the market by Yushu Technology;

1. Do your own essential work and strengthen your personal business ability.

2. Improve personal comprehensive quality, learn and be familiar with the company's relevant information!

3. Actively cooperate with superiors and make greater contributions to the company's interests!

* * * * is about to pass, and we will greet the year of * * * with confidence. The new year means new challenges and opportunities. I firmly believe that under the wise decision and operation of the company's leaders, the company's tomorrow will be better! As the saying goes, "dribs and drabs make extraordinary achievements". In the future work, no matter whether the work is boring or colorful, I will continue to accumulate experience, work hard with my colleagues, work hard, study hard, strive to improve my cultural quality and various work skills, make the greatest contribution to the development of the company, and escort Schwab Real Estate together with all the guards and company colleagues! !

Model essay on employee's work summary of property management company 3 I. Profit completion

1. Operating income: the property management company completed operating income of 2 160000 yuan in 20xx year 10, and 233 yuan in February160000 yuan.

2. Expenditure: 20xx June1-June 10 spent 2,696,500 yuan, February 65,438+666,200 yuan, 20xx estimated 3,367,700 yuan, planned expenditure117;

3. Taxes and fees: the tax expenditure from June 5438+0 to June 5438+00 of 20xx is120,000 yuan, and the estimated expenditure in February 65438 is 0.97 million yuan;

4. Version:

The above three items are the book and its expected completion. According to the business indicators and cost plan, consider the items that need to be revised in actual expenses:

(1) The nuclear repair cost is 65438+ ten thousand yuan;

② Increase the rent of Alin Abalone House by 22,600 yuan;

(3) The sale of vehicles increased the loss by 66,200 yuan;

(4) The transfer of vehicles to the company increased the profit by 66,000 yuan;

⑤ The fuel consumption is revised to 32,600 yuan (49.54× 3.1=153,500 yuan according to the revision method of the enterprise management department, which is considered inappropriate by the property management company and will not promote incentives and save costs).

Planned profit of the head office: 250-391=-141ten thousand yuan.

The actual book profit of the month of 1- 10: -65 14000 yuan.

It is estimated that the profit in February is 65438+:-505600 yuan.

Estimated annual profit:-65,438+065,438+066,000 yuan.

Revised estimated annual profit:-6,543.8+0,066,000 yuan.

After completing the plan 124.40, it is estimated that the loss will be reduced by 344,000 yuan, with a loss reduction ratio of 24.4.

The first half year of 20xx has passed, which is the first half year when the industrial structure adjustment of the joint-stock company has achieved initial results, and it is also a key half year to create a good opportunity for the company to take off the pt hat and resume listing. Over the past six months, with the great care and help of organizations and leaders at all levels of the joint-stock company and the understanding and support of all brothers, the management team and all employees of the property management company have made unremitting efforts to achieve the goals set at the beginning of the year. Here, on behalf of all my colleagues in the property management company, I would like to express my deep gratitude to the board of directors, party committees, leaders at all levels and subsidiaries (branches) for their help and cooperation!

The report on the work done by the property management company in the process of completing the predetermined target is as follows:

Second, improve the rules and regulations and establish an internal management mechanism.

Through the analysis and summary of the previous work, the management team of the property management company has reached a consensus that it is the only way for the future sustainable development of the property management company to improve the level of property services, expand the scope of property services, gradually move from internal services to external services, and strive for benefits from the market. To achieve this goal, effectively improving the level of property management is the fundamental foundation. Therefore, it is necessary to establish and improve various rules and regulations and internal management mechanisms, clarify the responsibilities, rights and interests in management work, make sure that the things that can be managed are managed by people, and that the things that can be done well are managed by people. All work is based on actual needs, with the aim of solving problems, and all basic work is done in a down-to-earth manner. Therefore, based on the principle of seeking truth from facts, we have established a series of office work quality standards, performance appraisal system, employee reward and punishment regulations, duty manager system, merchant return visit system, complaint reception and handling system, office fund management system, salary management system, attendance system and meeting system that meet the needs of market economy development and property management company development. More than a dozen rules and regulations, such as "Implementation System of Performance Appraisal and Inspection" and "Staff Training System", and on this basis, strengthen the inspection and implementation of various rules and regulations, so that the work of property management companies can be carried out in a planned, orderly, well-founded and purposeful manner;

At the same time, in order to establish and improve the internal management mechanism, we adopt the way of "going out and introducing" to "learn from powerful and high-level property management companies". On the basis of drawing lessons from the internal management experience of advanced property management companies and combining with our actual situation, we have clearly and concretely divided the functions, roles and work scope of each management position in the management team and administrative office, so as to refine each work to everyone and promote the enthusiasm and work of each functional position.

Third, the company is United and pragmatic, and its service awareness has improved significantly.

As a property management company, we should constantly improve service awareness, service level and service quality, meet the needs of merchants and owners to the maximum extent, and steadily increase property income on this basis, so as to improve the economic benefits of enterprises and establish a good corporate image. To this end, the property management company starts with ideological and political work, gives full play to the role of the Party organization as a fighting bastion and the exemplary leading role of party members and trade union activists, leads all employees to change their service concepts, carry out theoretical study, and strengthen business training, so that the service awareness and their own quality from the leading group to the ordinary employees are continuously improved, and the leaders and managers at all levels of the company often go deep into the grassroots to answer questions, thus forming a United, realistic and pragmatic working atmosphere throughout the company; Secondly, in order to improve the quality of property service and property qualification evaluation in the future, property management companies have strengthened the work of consulting, collecting and archiving all kinds of materials, and classified and archived them reasonably according to different departments, forms and properties, which greatly facilitated the timely consulting and utilization of the required materials; Third, attach importance to participating in and carrying out various training activities. While actively participating in various trainings organized by joint-stock companies, we will regularly or irregularly carry out business trainings such as flag-raising ceremony, safety production, fire protection knowledge, gfd, etiquette, equipment principle and property standards. According to the working characteristics and nature of each department (room) within the company, continuously improve the service awareness and professional quality of all employees; Fourth, pay close attention to the implementation of various rules and regulations and promote the rapid and effective development of all work. In particular, we have made great efforts to effectively implement the recently implemented performance evaluation system. At the same time, managers have to accept the evaluation of performance appraisal and inspection system, which plays a role in mutual supervision. Since it was implemented for one month, the work style, quality and service awareness, level and effective complaint handling rate of all employees in the company have been significantly improved. Another example is that after the implementation of the "morning meeting system", the problems in the early stage and the work arranged on the same day are specifically implemented to the relevant responsible persons, and what can be completed on the same day must be completed on the same day. If it cannot be completed, it is necessary to find out the reasons, make plans and complete the work within the specified time limit, which has obviously accelerated the work efficiency of all departments and offices, changed the bad work habits of laziness and slowness, and played a vital role in rapidly improving service awareness, minimizing complaints and effectively carrying out work.

Fourth, save energy and reduce consumption, streamline personnel and significantly improve management efficiency.

The leading group of the property management company clearly realizes that it is necessary to strengthen the cost consciousness of all employees, strengthen internal management, strengthen monitoring and reduce redundant staff, so as to reduce the losses of enterprises and improve the benefits of enterprises. In practical work, we have done concrete work mainly from three aspects: First, the property management company has implemented a strict monitoring system for procurement, which is the key link of energy saving and consumption reduction. In the process of purchasing consumables, establish detailed information of suppliers and establish long-term supply relationship with suppliers. At the same time, financial and office staff often do market research and try to find suppliers as much as possible. It is also amended as that the original purchaser 300 yuan must purchase more than two pieces, and any amount must be purchased by more than two people. At the same time, in order to improve the service, the purchaser is required to negotiate with the service provider to determine whether to purchase materials by himself or by the property company or the property company. Through this series of measures, the purpose of effective monitoring has been achieved; Secondly, by reducing the number of employees, the labor cost of enterprises is reduced. Since 20xx, we * * * have terminated the labor relationship with 3 1 employee, which can reduce the salary and additional expenses by more than 20,000 yuan per month, effectively reducing the burden for the enterprise. Third, by paying attention to internal management to reduce costs, all managers of the property management company stopped eating in staff meals from June, and the managers on duty and night shift staff canceled fast food meals and provided them by staff meals, which only reduced costs. In addition, in line with the principle of taking care of merchants, those who can be repaired in the maintenance process can work without two people, and those who can be repaired in one hour can never take two hours, which has achieved good social benefits; Fourth, carry out activities to repair the old and use the waste. The office will set an example and strictly control the collection of office supplies. When the front side of the paper is used up, use the back side, so that it can be saved. The cleaning department will disassemble two or three old mops and synthesize them into 1 for reuse. The engineering department will disassemble, clean and reuse the usable parts of the scrapped equipment. The personnel on duty will control in different areas without affecting the operation, and the lights that don't need to be turned on and those that can be turned on less will be done in the responsibility area.

Problems with verbs (abbreviation of verb)

At present, the internal management of property companies, that is, "soft" management, such as timeliness, quality, attitude and standardized management, has been greatly improved. However, due to the lack of hardware facilities in property services, (cold) hot air conditioning services can not meet the demand. The property management company has put forward the problems existing in the rectification for this work:

1 After six years' use, thousands of fan coils have not been overhauled and cleaned, and the surface of surface coolers is blocked by oil pollution, so the air volume is very small, and some even have no wind, which makes the generated cold and hot air lose seriously, and the effect is greatly improved on the third floor after cleaning. Therefore, the fan coil needs to be thoroughly cleaned;

2. The lithium bromide equipment has never been overhauled for six years, which has many hidden dangers and reduces the refrigeration effect. Once a fault occurs, it will directly affect the cold and warm supply of the building and must be thoroughly overhauled;

3. Install large-capacity fan-coil units in some areas;

4. Serious air loss in fresh air system;

5, heat preservation work is not in place;

6. The property management company's intervention in the construction project is not in place, which increases the maintenance difficulty and cost of the property management company. Therefore, it is suggested that the payment of quality deposit in the early, middle and acceptance period of construction in the future should also be signed by the property management company to strengthen the monitoring of construction quality.

The property management company has reflected the above problems to the company and believes that with the support of the company, the hardware service facilities will be improved. Secondly, the managers of property companies have a low starting point and insufficient ability. In the second half of the year, we should strengthen training and study to improve the professional quality and overall management level of managers.

Third, the property management company has only been established for one year, with a low start and a short time. Just in the development stage, there is a gap with the large property management companies in this city. In the process of market development, it lacks technical ability, management ability and competitiveness.

Summary of the staff work of the property company: the footsteps of Fan Wen 4 are about to go away, and the bell of the New Year is about to ring. I look back. Sum up experience and learn lessons. I look to the future and face my own shortcomings with an open mind. Work hard in the future and try to create a new and more perfect working situation! I summarized it from the following aspects:

First, consciously strengthen study and try to adapt to work.

The past year has been a year in which I have been constantly learning and enriching the knowledge of property management and trying to accumulate management experience. This year, I worked hard to adapt to the new working environment and post, consciously strengthened my study, humbly asked for advice, constantly clarified my thinking and summarized my working methods, and now I am basically qualified for the job. On the one hand, pay attention to the task as the traction, rely on work to constantly learn and improve professional quality, and quickly enter the working state through observation, exploration, access to information and practical exercise. On the other hand, ask the network, ask the leaders, and constantly enrich the knowledge of property management and master management skills. Under the leadership of the company's leading group and director Wu, I will never attend the meeting. From familiarity to familiarity, I gradually figured out my working methods. Find a job entry point. Can better grasp the difficulties and key points of the work.

(2) Seriously complete all tasks.

I have always been in a "responsible to the end" working attitude, and can actively and quickly complete various tasks, especially in the foreign language school management office. The pre-preparation and post-site finishing work of each activity is to help move props such as tables and chairs. When you are finished, put everything back. Even on-site cleaning. As long as there is a task, they are willing to accept it and actively lead the team members to complete it well.

This year's transplant, lifting trees and digging holes. Worked continuously for several days. Move the bookcase outside the classroom at the end of the term, and so on. I can work at the front of the team. Play an exemplary role. Afterwards, I can also care about whether the players are working hard. Even comfort. From many activities, I also feel the pleasure of working with you. I also experienced great happiness.

"Three" team management

I was transferred to the foreign language school management office this year. I am not familiar with the environment at first. I don't have any management experience, but I know that as long as I have a master's heart, a sense of responsibility and care and love for my colleagues. Then my job won't be too difficult. Over the past year, I have done a good job in team management from the following aspects.

1. Each class will have a class meeting. Organize team members to get together once a month.

The class meeting makes the work more concrete. More detailed. But also can continuously improve the professional quality of the team.

Organizing an activity or party once a month can continuously enrich the life of the team and narrow the distance between them through contact and communication.

2. Correctly guide team members to find their own luminous points, and strive to improve the team's work enthusiasm and service enthusiasm.

Every player has shortcomings, of course, we should use appropriate methods and opportunities to point out the results caused by shortcomings, and give priority to encouragement in our work. Praise a little more, so that each team member can feel confident in the group. Have fun.

3. Care about the players. Let the team have enough cohesion.

Team members have a lot of work to do, and sometimes they are a little emotional. This is not conducive to the stability and development of the team, so I observe more, contact more, communicate more and care more. Think more about the players. Is there a TV in the dormitory? Are there many mosquitoes in summer? It's getting cooler and cooler in winter. Pay attention to adding clothes to keep warm. Have you recovered from your cold?

The main gains and experiences of the four institutes.

1. Only straighten your position. Try to be familiar with the basic business, so as to adapt to the harsh working environment and jobs as soon as possible.

2. Only by actively integrating into the collective and dealing with all aspects of the relationship can we maintain a good working condition in a harsh working environment.

3. Only by adhering to principles and careful management can we perform the duties of the foreman.

4. Only by establishing a good sense of service and strengthening coordination and communication can we do our job well.

5. Only lead by example. Play an exemplary role. In order to bring good team members to do all the work.

The shortcomings of the fifth book

1. Some players are prone to mood swings. Team members need to work hard to communicate. Try your best to keep the team stable.

2. After transferring to the community. Although the basic situation of the team is familiar. But the work is not detailed enough.

3. The service consciousness of the team is not strong enough. We should further and more strictly ask the players to do it: scold or not answer back. Do you want to fight back?

Future plan of "Virtual Instrument"

1. Keep learning business knowledge and enrich management experience. Improve their own quality, innovate working methods and improve work efficiency.

2. Further strengthen communication with team members and do our best to maintain team stability.

3. Actively cooperate with superiors. Conscientiously implement the regulations, with Minister Gao as the center. Up and down as one. Strive to be a leader's right-hand man.

4. Try to improve the service awareness of the team and try to let the team members master the operational knowledge.

In the past year. My overall management ability has improved, and there are still many problems in the details of my work, but I am confident. With the help and guidance of leaders and colleagues, we will continue to improve, innovate, sum up experience and make progress in our future work. Be a real property service propagandist, shape and implement!