How to reduce the complaint rate of property

1, strengthen government management and guidance, and improve the legal construction of property management. On the basis of the established Regulations on Property Management and the Regulations on Property Management in Anhui Province, we will further introduce more perfect and operable implementation rules to clarify the responsibilities, rights and obligations of government departments, development enterprises, property companies and owners; In-depth publicity of relevant laws and regulations, so that the majority of owners understand the importance of property management, fulfill relevant obligations, actively cooperate with property companies to do a good job in management, but also be good at using legal weapons to safeguard their legitimate rights and interests; Further standardize the work behavior of property enterprises, improve the construction of bidding system, introduce competition mechanism, introduce excellent property management enterprises, and change the backward situation of poor business quality, irregular service, weak professionalism and insufficient transparency.

2. Improve the owners' awareness and speed up the standardization of the owners' committee system. The relevant departments should guide the owners to select people who can truly represent the interests of the owners, are enthusiastic about public welfare undertakings and have a certain level of knowledge to preside over and participate in the work of the owners' committee, which can play a bridge role between the property management enterprises and the owners and establish trust between the owners and the property management enterprises. The owners' committee and the property management company sign the entrusted service contract for property management, carefully consider the terms, determine the service items and service fees, hold regular owners' meetings, supervise the use of funds, and accept complaints from owners. For hot and difficult issues, property management enterprises should sign a convention with the owners when entering the community, and make three chapters on illegal construction, garbage disposal, noise and fumes disturbing the people, keeping pets, parking indiscriminately and other issues to maintain the stability of the community.

3. Strictly check the acceptance of the community and strive to promote the transformation of old communities. The problems left by developers are becoming the difficulties of property management in new residential areas. When the residential area is completed and accepted, the relevant departments should strictly control the housing quality, supporting facilities and water and electricity; It is necessary to supervise the procedures that property management enterprises must perform when undertaking property, and resolutely avoid some property management enterprises from taking over hastily because of blindly expanding the management volume, leaving hidden dangers for their normal operation and their own development in the future. Relevant departments should increase planning and investment in property management of old residential areas, and strive to improve the construction of carports, greening, closure and other related supporting facilities; Property management enterprises should work closely with the community to strengthen the help for the disadvantaged residents.

4, the implementation of major reporting system, and actively explore new management methods. Chengdu Real Estate Resources Bureau has put forward the reporting system and emergency plan for major events in regional property management, clarified the responsibilities of real estate administrative departments and property management enterprises in handling such events, and set up a unified special telephone for reporting major emergencies in the city to receive reports of major events in property management 24 hours a day. The real estate administrative departments and property management enterprises in all districts and counties have also set up special telephones for reporting major incidents, with special personnel on duty. We will implement a major incident reporting system and establish an emergency plan system, which will be included in the work assessment of district and county real estate bureaus, property management enterprises and community management personnel. Units and persons directly responsible who fail to submit notifications, release emergency information, obey the unified emergency command and disposal of management departments, and fail to handle emergencies in time will be investigated and dealt with according to law. The relevant departments of our department should actively create conditions, learn from the experience and practices of Chengdu and other advanced cities in property management, actively explore diversified property management methods, constantly improve and perfect property management, and strive to create a harmonious social environment for the people.