On the Effective Ways of Property Company Management

How much do you know about the management of property management companies? Below I have compiled a paper on the management of property companies for your reference only.

First, the risk loss in the operation and management of the property company and the reasons for the risk.

Although there are many reasons for the risks of property management companies, "lack of integrity" is the most important one. From the analysis of the property management company's own situation, the main reason for the lack of integrity is that some managers of the property management company have distorted values and have a business philosophy of "seeking profits only", which seriously restricts and affects the management behavior of the property management company. In addition, the credit mechanism of property management companies is not perfect, and the property rights are unclear. Managers only pay attention to immediate interests and ignore long-term interests, which is extremely unfavorable to the future development of property management companies.

Second, the current defects in the management of China's property companies

(A) the quality of the staff of the property management company is not high and they are inexperienced.

As mentioned earlier, property management companies are emerging industries with strong service, wide coverage and high professionalism. Whether for managers or other employees, the comprehensive quality and professional level required are very high. However, the employees of most property companies in China are "half-way monks". Many employees have not received formal professional management skills training. They not only lack systematic property management knowledge and skills, but also lack the necessary comprehensive coordination ability and experience. Because of its particularity, property companies often need to face all kinds of complex management business and deal with all kinds of problems raised by owners, and there are many relationships to be coordinated. Many employees can't handle all kinds of affairs completely because of their inexperience and low quality. Limited by this, the management content of most property companies is mostly limited to public services. Such as water and electricity management, occupancy management, health management, vehicle management, safety management, equipment management, greening management, etc. Special management and diversified management are rarely involved.

(B) Property management company employees do not understand the connotation of property management in place.

At present, the management and service of employees in many property companies in China are limited to general services such as cleaning, sweeping the floor, lawn greening, garbage removal, water and electricity maintenance of houses, and still follow the traditional administrative management mode, with slow work efficiency and strong administrative color. Some property companies pay too much attention to their own economic interests and ignore the owners' due rights and interests, and even gain their own economic interests at the expense of infringing on the owners' rights and interests. There are also some property management companies that only maintain the houses and supporting facilities provided by the owners, regardless of the creation and protection of the living environment. All this is because the employees of the property management company don't know the connotation of property management in place.

(C) The income and expenditure behavior of the property company is not standardized and lacks transparency.

Property management company is a service industry and belongs to the tertiary industry. Its management policy is usually "to protect capital and make small profits and serve the society", and the content of property management is the integration of operation, management and service. The main operating income of property management companies comes from providing paid services to residents and collecting management service fees. Legal and reasonable fees are the guarantee for the sustainable development of property management companies. However, at present, the income and expenditure behavior of most property companies in China is not standardized. Some property companies charge property management service fees on an annual or quarterly basis, and some property companies charge management service fees ranging from 3 to 5 years at a time, occupying follow-up funds for free, or directly using them for other purposes. Some property companies adopt the charging method of "charging more and paying less", which makes the money collected far more than the property management services enjoyed by the owners. The income and expenditure behavior of property companies is not standardized, mainly because the charging basis, standards and charging items of property companies are not published, and the records of income and expenditure accounts are not made public. When the owner raised questions, the property company lacked detailed explanations and explanations. This kind of irregular behavior will inevitably bring bad influence to the property company, which is not conducive to its long-term development.

Third, effective measures to strengthen the management of property companies

(A) the introduction of the "last elimination system" to improve the performance appraisal mechanism.

The "last elimination system" is a means for property companies to strengthen management from the perspective of personnel management. The so-called "last-place punishment system" mainly refers to the property management company's assessment and ranking of the company's employees at the end of each accounting period, and selects 2-5 bad employees who are lax in discipline, poor in performance and mediocre in work performance during this accounting period, and gives certain economic penalties or demotion penalties. Through this form, the company's employees' ability to serve the owners and love their jobs is improved. Specific measures of the "last punishment system": at the end of each accounting period, the company needs to conduct performance appraisal on the daily work performance of its employees and report the quarterly employee appraisal form to the company office; The trade union of the company should send a certain number of people to form an evaluation team, and the team members will conduct a comprehensive evaluation of each employee of the company, rank the results, and select 2-5 people with the worst results; Report the list of these people to the company manager or trade union and make corresponding punishment.

(2) Establishing an insurance business risk assessment system.

Companies can establish an all-round, scientific and three-dimensional financial risk management system by recruiting financial and insurance-related talents, and conduct a comprehensive and systematic analysis and evaluation of the business risks that corporate customers may face, so as to put forward a reasonable and scientific risk management plan and provide customers with all-round risk management services. In this way, the company can fully enhance the visibility of assets through this kind of business and lay the foundation for the company to further expand the market.

(three) to provide special services and properly carry out certain intermediary business.

With the gradual development of the company's business, the company can use its customer resources to properly carry out some special services. For example, the company can organize certain cultural or business exchanges for customers, provide certain venues and props in the process, and obtain certain economic income in the form of agency fees; In addition, the company can also provide customers with furniture procurement agency services or catering services to meet customer needs to the maximum extent and provide conditions for the company's business development.

(d) Conduct more research on professional management.

With the integration of China's economy with the world economy, more and more industries will be impacted by foreign markets. Real estate companies must upgrade their business to meet the needs of the world economic environment. Nowadays, the world property management market has begun to increase its business depth, and related businesses such as law, evaluation and consultation have been gradually supplemented, making property management a comprehensive management system. While recruiting all kinds of talents, the company should also pay attention to the cultivation of professionals, further study management methods, and narrow the gap with the world management level.

(e) Strengthen cooperation with real estate management companies and expand customer sources.

Nowadays, the real estate industry in China is in full swing, and business cooperation between property companies and real estate companies is essential. Taking real estate as the center, seizing more customer resources, paying more attention to customers' needs more intuitively, thinking about customers' thoughts and worrying about customers' urgent needs will be the eternal business purpose of property management companies. After real estate customers buy property, it will be the golden stage of the development of property companies. Provide specialized information and services and consulting services for the purchase of furniture and household appliances. Will be a business opportunity that property companies can make good use of. After the customer moves in, the property management company can also provide cleaning, greening and housekeeping services, and provide consulting services such as children's training and management. In addition, more and more people are beginning to advocate green environmental protection. By establishing a small flower base, the company can provide consulting services on flower trading and related knowledge, and provide customers with green oxygen bar services.