Difference between Grade One and Grade Two Qualification of Property Management Company

The difference between the first, second and third levels of property lies in the different service standards. Once there is a problem with the first-class property service standard, the property personnel will arrive within 30 minutes, and record and follow up the problem. In addition, we will pay a service return visit to the owners more than once a year to solicit opinions and improve them. Standard provision of secondary property services 16-hour service hotline. The owner declares that the property personnel will be present to register and solve the problem within 60 minutes, and follow up later. In addition, check the passage and public parts every three days, and check the main area of the community every two hours to ensure safety. Three-level property service standard telephone eight hours online. After the owner reports for repair, the property personnel will be present on time to handle and follow up. And within a week, the corridors and public areas will be inspected to see if the goods are in good condition. At the same time, for key areas of the community, patrol every three hours. I. Property services are as follows

1, the maintenance and management of the * * * part of the house depends on whether the appearance of the house is good or not and whether the cleanliness is good or not; Whether there are obvious building signs and plans to guide the direction in the community; Also check whether there are illegal buildings that violate urban planning; At the same time, remember to establish a return visit system and return visit records.

3. Environmental sanitation and greening management services, including whether the sanitary facilities in the community are perfect, whether standardized cleaning and cleaning are carried out, and whether garbage is generated daily.

4. Assist in community transportation, fire fighting, public security and other management services. First of all, we must ensure that the roads in the community can be unblocked, the traffic must stop without chaos, and the phenomenon of chaotic parking of motor vehicles will not happen. And now most communities have begun to implement closed management.

5. Property management also includes decoration management services. If there is decoration, it is necessary to apply for approval, and it will also manage the design and safety of house decoration. Second, the scope of use of property fees

1. Maintenance and maintenance of property: building management (regular and planned maintenance of buildings to keep them in good working condition and prolong their service life). Equipment management (water supply, power supply, natural gas, public lighting, elevators, communications, etc.). Facilities management (roads, street lamps, water supply facilities, power supply pipe network, drainage pipes, secondary pressurization facilities, domestic sewage treatment facilities, park landscape facilities, etc.). ).

2. Special property management: public security management (public security prevention within the regional scope, inquiry and registration of outsiders, night patrol and maintenance of public security order). Clean management (garbage, various wastes, sewage, rainwater, etc.). It should be cleared regularly within the regional scope). Greening management (pruning and leaf cutting, weeding and killing, irrigation and drainage, etc.). ).

3, fire management (establish a part-time fire team, equipped with fire equipment, and management of fire equipment and facilities).

4. Vehicle traffic management (vehicle parking, passage cleaning, card issuing management of vehicles entering and leaving the community, and keeping the regional traffic roads unblocked).

5. Handling of emergencies (emergency plan for trapped elevator personnel, emergency plan for power failure, emergency plan for stealing bandits and police).

6. Construction of community culture (festival gala, various fun competitions, tourism, etc.). ). Legal basis: Measures for the Administration of Property Service Charges

Fifth property service charges should follow the principles of rationality, openness and the adaptation of charging standards to service levels.

Sixth property service charges according to the nature and characteristics of different properties, respectively, the implementation of government guidance price and market adjustment price. The specific pricing form shall be determined by the price departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government in conjunction with the real estate administrative departments.