Personal year-end summary of office building cleaner

Under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", with the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", with "by going up one flight of stairs, creating benefits and building brand" as the company's development goals and "service first and customer first" as its respective objectives. Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20 1 1. 1. After the night shift of personnel management and cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, it is very difficult to communicate with employees in various ways and stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. At present, there are 14 employees, and 9 people have resigned and transferred to other posts this year (). Among them, there are 8 people who have transferred to other posts in the reservoir area 1 person and resigned. 2. Training The new cleaning staff shall be trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master cleaning knowledge and meet the requirements of office cleaning. On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust. We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit. After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable. 3. In the cleaning mode, under the guidance of the leaders of the group company, both "unmanned cleaning" and "natural cleaning" have achieved good results. On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7f- 16f, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet. In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards. In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes. 4. In the aspect of cleaning work (1), the establishment of cleaning staff and the timely revision of working mode (2) have been completed, and the daily sanitary maintenance of public areas of the building has been completed. (3) Complete the land reclamation of the newly settled floor. (4) Complete the stone crystal hardening treatment and carpet maintenance of the building. (5) Complete the removal of construction waste. (6) Finish the second cleaning of the external wall of the building. (7) Complete the peripheral ground scouring work. (8) Clean the b 1 parking lot twice a month. (Not responsible for daily cleaning) (9) Complete special cleaning services. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor. (10) Finish waxing and maintenance of wood every quarter. 5. Greening: About 65,438+000 green plants were purchased in the building in May, and the office and lobby grew normally. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests, and most plants in the elevator hall die. Others barely survived, but they had no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. Hawaii coconut successfully bred two. 20 1 1 It is suggested that indoor greening should be outsourced to ensure the ornamental of plants. The peripheral greening was not replanted due to waterproof construction, and the greening should be completely redesigned in April of XX. Attached is the list of green plants purchased in October11May. Name of quantity purchased (tree) Existing quantity (tree) Death quantity (tree) Green radish 20 13 7 Sargassum 13 0 Fortune Tree 5 5 0 Hulk 24 17 Black King Kong 200 Smooth sailing 6 6 hawaii coconut 8 1 1 banyan tree/. 2 0 African Jasmine 3 3 0 6 Pest Control According to the street's instructions on creating a national sanitary city, the building was thoroughly cleaned and destroyed, which met the national sanitary regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results. 7. Health Quality Supervision With the implementation of the iso900 1-XX quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, used various records and systems to control the work quality, and summarized the problems existing in the work, further corrected them, and achieved good results. 8 In terms of cost control, the average cleaning cost of 20 1 1 year is 5500/ month. In the control of cleaning products, guest products (roll paper and hand sanitizer) are difficult to control. For example, the cost of roll paper for one month is nearly 1300 yuan. Hand sanitizer is close to 220 yuan in a month. The monthly stone maintenance cost is nearly 1000 yuan. There are problems in the work of Beijing 9+0. 1 The oil pollution generated by cars in the peripheral parking lot cannot be effectively removed. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel. In winter, when it snows, the hygiene of pharmacies can't meet the standard. You can consider buying a self-propelled automatic washing machine, which will improve to some extent. After the building was put into use for two years, the waterproof, oil-proof and anti-fouling ability of stone materials decreased. In order to prevent water damage, weathering and other diseases, 20 1 1 plans to protect the stone in the bathroom and lobby. Under the condition of ensuring hygiene standards, the cost of replacing some high-frequency equipment and cleaning equipment will increase to some extent. In order to ensure the sanitary standard of elevator carpet, the vacuum cleaner vacuums every 20 minutes as required, and the vacuum cleaner is turned on and off nearly 90 times a day. 20 1 1 the overall cleaning work has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. With the guidance of company leaders and the efforts of all cleaning staff, 20 1 1 will have better performance. Commonly used cleaning agents are distributed in proportion in the workshop, and the usage is controlled.