12345 Precautions for Citizen Hotline

Matters needing attention in calling the citizen service hotline:

1. The facts of the call complaint must be clear, leaving your real name and effective contact information;

2. If the complaint involves the scope of Party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units;

3. If the complaint has entered the judicial process (the court has made a second trial or a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level; For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly.

4. Parents should strengthen the education and management of minors to prevent misdialing and mistaking; For invalid calls, the agent will patiently persuade and persuade;

5. For malicious harassing calls, the public security department will press "? Should the relevant provisions of the Public Security Administration Punishment Law be investigated for responsibility? .