Training content of property fee collection skills

The training contents of property fee collection skills are as follows:

First, timely remind.

Due to the busy work and life, the owners often forget to pay the property management fee. According to the time node and the owner's type, the management office should constantly remind the owners through SMS, telephone and other forms, so that they have a sense of urgency, let them know whether the payment is taken care of on time, and dispel the idea that the owners "don't care if they are late". Be sure to send text messages to the "owners who have used up the advance payment" and the "owners who have paid for the monthly payment" respectively, so as to avoid the idea that "the property is just distributed in groups without reminding me".

Second, cut off the posterior approach.

If the owner uses "being busy recently" or "not at home" as an excuse, he will directly provide the transfer method and specify the transfer time; If the owner has been vague about "pay recently" and "pay these two days", then agree with the owner on a clear payment time and remind the owner after the payment time; This not only makes the owners feel a sense of urgency psychologically, but also makes the owners who delay again feel untrustworthy, and finally achieves the purpose of urging fees.

Third, risk.

Understand the owner's personality, avoid excessive performance to cause the owner's disgust, and this method is not recommended for the owner with irritable personality; You can inform the owner of your own difficulties, embarrassment, responsibility, time limit for reminders, etc. , in order to obtain the understanding of the owner; Establish a harmonious relationship with the owner, and show a embarrassed or even pitiful appearance in the process of communicating with the owner, so that the other party knows that the reminder fee is more important to your work performance and personal influence.

Fourth, the United front.

If the owner is dissatisfied with the third party such as the developer and the construction unit, the property management company can act as a lubricant and communication channel between the owner and the third party, strengthen emotional contact with the owner and win the trust of the owner.

Property management fee

Property fee refers to the fees charged by property owners and users who entrust property management units to carry out daily maintenance, repair, renovation and other services for houses, buildings and equipment, public facilities, greening, sanitation, transportation, public security, environment and other facilities related to residents' lives in residential areas.