Summary of personal annual work of administrative units

202 1 summary of individual annual work of administrative units

Time flies, and the year's work is coming to an end. Looking back on this year's work, we have made efforts and gained growth. Now let's make a detailed summary of our past work. Do you know what logical order of year-end summary is excellent? The following is the summary of the annual work of the administrative unit 202 1 individual I collected for you, hoping to help you.

Annual work summary 1, an administrative unit, I work in the administrative department. I have worked in our company for more than a year. I haven't done administrative work before, so I can say that I am doing administration from scratch. I have also grown a lot and gained a lot this year. Now I will make a summary of the administrative work of this department this year.

I. Administrative work

At work, I actively cooperate with my administrative colleagues to do things, whether it's small things, chores, or documents that need my patience, I finish them seriously and actively. I understand. I don't know anything. In such a large enterprise, if you want to gain a foothold and do a good job, you must understand it one by one and do it well. Do more to get more work experience. Only in this way can I improve the efficiency of doing things. As an administrative assistant, I have a lot of things to do, but compared with these many jobs, I think I have improved more. I feel that I have gained more than what I have paid. After working for one year, I need other colleagues to teach me how to use the printer from the beginning. So far, I have successfully completed a lot of administrative work. I really got a foothold in our company. Even if you don't know how to do something, it's because you don't have enough experience. If there is an opportunity, I will try my best to make it perfect.

Second, learn and improve.

Besides working, I am also actively studying. There are many administrative things, but I can't stop my enthusiasm for learning. Even if I am busy every day and get off work late, I will still make a summary of what I did today and then think about how to improve and do better. If there is anything wrong or wrong in the work, it is necessary to find out how it went wrong, and what to do in this situation in the future so as not to make mistakes. At the same time, read some administrative books to improve your knowledge reserve. I am also confident when I meet something in the future, so I won't panic when I do it. In my usual work, if I am not particularly busy, I will also talk to my colleagues about things I don't know, so that I can know more about administrative work. There are many things in administration, but there are many things to learn. But after a year, I have also made a lot of progress.

However, the pressure brought by work is really much greater than that of school, which also urges me to make continuous progress and improve my administrative ability. Of course, I still have many shortcomings, and these are also the reasons for continuing to work hard and accumulate administrative experience in the coming year, so that I can do better in the coming year.

In 20xx, under the correct leadership and strong support of the group company and the correct guidance of the leading group of abb Wei Zhen Company, in the face of the severe situation of fierce market competition, the administration department closely focused on management, service, learning and coordination, and paid attention to giving play to the central role of the administration department as a link between the preceding and the following, connecting the left and right, and coordinating all parties, making positive contributions to the successful completion of the company's annual objectives and tasks.

I. Work report of the past year

(1) Strengthen basic management and create a good working environment.

Creating a good working environment for leaders and employees is one of the important work contents of the administrative department. Over the past year, the administrative department has earnestly performed its duties and strengthened coordination and communication with other departments. The basic management work of the administrative department is basically standardized, and the related work is high-quality and efficient, which has created good conditions for the development of the company's work.

For example, the management of contract files and official seals is clearly defined and strictly regulated; The accuracy and timeliness of sending and receiving documents are achieved, and the official documents instructed by the leaders are handled in time without delay; The management and control of office consumables, the maintenance of office equipment, and the settlement and reimbursement of daily administrative business have been achieved normally and orderly. The administration department has done its duty in dealing with people and things, personnel management, optimizing the office environment and ensuring the office order, which has set up a good image for the company and played a window role.

(2) Strengthen services and establish a good atmosphere.

The core of the administration department's work is to do a good job in "three services", namely, serving leaders, employees and abb. Over the past year, we have worked around the center and achieved the following three points in our service:

1, change passive to active. Focus on the key, difficult and hot issues of the company's work, and strive to make consideration the first and service the first. In particular, the daily work such as canteen, warehouse, procurement, control of vehicles and office consumables, and maintenance of office equipment managed by the administrative department is planned, measured, recorded and proactive. The daily work and temporary things assigned by the leaders can basically be handled in time and fed back in time, which is clear every day. When assisting other departments, we also adhere to positive enthusiasm and do not go offside.

2. In the work plan, highlight 1-2 "key" tasks every month. Make the work focused and innovative, and change the habit of waiting for the leadership to arrange the work of the administrative department.

3. Innovation and breakthrough in working methods. Constantly improve and innovate the working ideas and methods to meet the needs of the company's development, and make new measures to promote the work of the administrative department in by going up one flight of stairs. Effectively change the service mode of administrative departments, improve work efficiency, and enhance service awareness and professionalism.

(3) Strengthen learning and form a good learning atmosphere.

In order to have a strong working ability and maintain the efficient operation of the administrative department, the staff of the administrative department must "recharge" in time in order to effectively perform their duties, so as to learn basic knowledge, deepen professional knowledge, be diligent in self-cultivation, be eager to learn, constantly supplement all aspects of knowledge and study the professional knowledge of the administrative department in depth. Over the past year, our department has started from strengthening its own learning, earnestly studied the company's business processes, group systems and other business contents, effectively strengthened the consciousness of theoretical and business learning, and formed a good learning atmosphere.

(4) Seriously perform their duties.

Pay close attention to the supervision of employee etiquette and behavior norms and office order in the office environment. In strict accordance with the company's requirements, we strengthened supervision and inspection in terms of the company's employee's code of conduct and office environment, and conducted spot checks on the employee's behavior etiquette and the cleanliness of the office area, creating a good office environment and order.

(5) the existing shortcomings

Over the past year, with the attention and guidance of the company's leaders and the strong assistance of various departments, the administrative department has made certain achievements. Although we have made some achievements, there are still many shortcomings, mainly in the following aspects:

First, because the work of the administrative department is often meticulous, we subjectively hope to do everything best, but because of our limited ability, it is impossible to do everything perfectly.

Second, I don't know enough about the work of various departments of the company, I don't fully grasp the real situation of existing problems, and I don't play a sufficient role as a staff assistant for leadership decision-making.

Third, the implementation of the system is not enough. Due to the complexity of the company's affairs, the basic inspection is not in place, and there is a certain phenomenon of emphasizing system construction and neglecting system implementation.

Fourth, it is necessary to strengthen the company's publicity, increase internal and external publicity, and set up publicity groups.

Fifth, it pays insufficient attention to the study of other professional businesses of the company. All these need to be effectively solved in our future work.

Two. 20xx Work Outline of Administration Department

Xx years have come, and a new year has come. In the new year, we will continue to work around the company center, overcome shortcomings and improve methods; In-depth study, grasp the truth; Strengthen management and improve service; Boldly explore new ideas and methods for the work of the administrative department, push the work of the administrative department to a new level and make greater contributions to the healthy and rapid development of the company!

According to this year's work situation and shortcomings, combined with the company's current development situation and future trends, the administrative department plans to carry out 20xx work from the following aspects:

(A) the shaping and publicity of corporate culture

1, for all new employees, not only administrative training and product knowledge training, but also corporate culture training.

2. Assist superior leaders to improve the company's management rules and regulations, regularly or irregularly check the implementation of various departments' systems, and ensure that the company's management rules and regulations are feasible. These include: the provisions of the company's monthly office meeting, the implementation of the task allocation system, the task book, the rules and regulations of the sales department, etc.

3. Establish internal communication mechanism, promote the establishment of harmonious internal relations between departments and between superiors and subordinates, and avoid the bad tendency of interpersonal tension and low work cooperation caused by communication obstacles. To this end, a "rationalization suggestion box" has been specially set up, and employees can put forward personal opinions and suggestions on all aspects of the company's construction and every work link within the company.

(2) Administrative management

1. Assist the superior to coordinate all departments and organize the first and second communication meetings of all departments.

2. Receive emails from the company's corporate mailbox on time and handle them properly.

3. Meeting arrangement: according to the meeting agenda, notice, arrange and sign in before the meeting. After the meeting, according to the requirements during the meeting, make detailed meeting minutes and distribute them to each participant. Meeting minutes are numbered and stored in categories.

4. According to the duty system, take turns to be on duty on rest days every week. When on duty, the personnel on duty are required to make relevant telephone records and register other work conditions.

5. Check and track the work progress of department employees and employees of other departments to improve the work efficiency of personnel at all levels.

6. Be responsible for the reception of the company's daily affairs and the handling of some emergencies.

7, complete the paperwork assigned by the superior.

(3) File management

1. Assist the personnel department to standardize the personnel files of all employees in the company, and update the information of incoming and outgoing employees every day.

2. Be responsible for the management of the company's documents and personnel data except the contract. In addition to classifying and filing documents, they will also be numbered and filed.

3. Be responsible for sending, receiving, posting and managing company documents.

(4) Administration and personnel work

1. Assist HR assistant to make the pre-job training plan for new employees of the company and evaluate it.

2. Record the information of visiting guests every day, so that security personnel can observe the surrounding environment of the company and potential safety hazards in the factory every day.

3. Do a good job in foreseeing and handling employee disputes, and analyze and find out solutions. This is a difficult point in our current administrative and personnel work.

4. Cooperate with security personnel to report the monitoring situation in the control room in time.

(5) Labor discipline management

1, strengthen office order and discipline management, and punish those who violate the regulations according to regulations.

2. We will strengthen the supervision and inspection of employees' work card wearing and etiquette norms in our daily work.

3, do a good job of cleaning and inspection every day, and record the details of the work.

(6) Communication business processing

1. Print the total list of all expenses last month, and submit the data to the finance department after submission;

2. Telephone network subscription

(seven) tasks assigned by the superior temporarily.

Communicate the tasks assigned by superiors in time after execution, and summarize and report the task completion on that day. For those that cannot be solved within the specified time, report the new situation to the superior in time and seek other solutions.

(viii) Working methods

1. Do what you have to do every day and consider the main work you should do tomorrow.

2. Check the reports, documents and plans that must be read every day.

3, report to the superior leadership work process.

4. Self-assessment

5, supervision and inspection of health environment

6. Timely handling and reflection of unexpected time.

According to the company's strategic thinking, the annual work summary 3, an administrative unit, decomposes the company's goals and all the work of the department to people. The responsibilities of department leaders are clear, and the division of personal work is detailed. As a service-oriented company, it is the primary responsibility of every employee to strengthen service awareness and improve service quality. As a functional department, first of all, we should set an example, be strict with ourselves, set an example, and at the same time reflect the details and truth in management.

I. Review of 20xx's work.

1. Daily management:

Administrative work is an area I am familiar with. As the person in charge of the administration department, I clearly realize that the administration department is the hub for the company to connect the preceding with the following, communicate with the outside world, coordinate the left and right, and contact the four parties, and is the center for promoting all work towards the established goals. Counting administrative work can be said to be complicated, including word processing, file management, document approval, meeting and activity arrangement, etc. Faced with a lot of complicated and trivial daily work, I strive to strengthen my sense of self-work, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes.

Administrative work closely revolves around the work priorities formulated at the beginning of the year, fully combines specific work practice, constantly develops work ideas and innovates work methods. Through nearly a year's work and study, my working mode has made a new breakthrough and my working style has also changed greatly. Now I will summarize the work of last year as follows:

1) Key control and internal management of administrative overall planning. Internal division of administrative work, front desk clerk management, office cleaning, data distribution and sorting, logistics, after-sales and maintenance supervision.

2) Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, office supplies, labor insurance benefits and other commodities of the company; Contact the office equipment maintenance cooperation unit; Negotiate preferential terms and gifts with drinking water companies; Compare the procurement channels of office supplies and find suppliers with high cost performance.

3) Love your job, be strict with yourself, and straighten your job. Carry out all work with a modest, cautious and self-disciplined attitude and earnestly perform their duties.

4) Do a good job of coordination. As the core department of logistics service and office coordination, administration plays an important role in straightening out the relationship between departments, improving management efficiency and ensuring upload and release. Over the past year, the administrative department has started its work with communication and coordination as the starting point, and paid more attention to cooperation with various departments while doing a good job in organizing cultural meetings.

5) Do a good job in the company's writing. Draft comprehensive documents and reports, take charge of the minutes and arrangement of office meetings, refine meeting minutes and main points, and implement relevant resolutions of the meeting; Earnestly receive, distribute and supervise the relevant documents of the company; Timely convey and implement the spirit of relevant meetings, documents and instructions of the company; Organize and file important documents and approvals of the company, and do a good job in filing management.

6) System construction. Cooperate with the general manager to further supplement and improve the original rules and regulations, including administrative personnel, finance, after-sales, business, etc., and formulate new rules and regulations according to the current situation of the enterprise to meet the needs of enterprise development.

7) Implement the personnel and labor management of the company. Organize and implement the company's labor personnel and employee attendance control and supervision, standardize labor contract management according to relevant personnel regulations, and do a good job in signing, dissolving and file management of labor contracts. Go to the labor management department to handle all the formalities of employment and payment of social security (endowment insurance, unemployment insurance and medical insurance) according to law. Reflect the standardization of the company and solve the worries of employees.

8) Organize and provide logistics services for meetings of directors and other departments of the company. Implement the pre-meeting preparation, meeting data collection and post-meeting meeting records, sorting and key refining and summary of various meetings.

2. With personal experience and teaching methods, assist the sales department to gradually establish and improve customer files and strengthen management.

3. Strengthen self-study and improve professional level;

As the director of the administrative department, his own quality and working ability are the basis to determine whether the office can operate normally, the key to play the role of connecting the preceding with the following, connecting the inside and outside, coordinating the left and right, and connecting with the four parties, and the decisive factor to promote all work.

Looking back on my work in the past year, under the correct leadership of the company's general manager, with the active cooperation of various departments and the support and help of my colleagues, I have always been strict with myself. According to the requirements of the company, I gave full play to the work function of literature serving the grassroots and assisting the government, and completed my own work. Although there was no vigorous victory, it experienced extraordinary tests and tempering.

Annual Work Summary At the end of the fourth year and the beginning of the fourth year, the new year is coming, and the busy 20xx year is coming to an end. Here, we need to summarize the work of this department this year and plan for the coming 20xx year. The following is the summary and plan of personnel administration this year.

I. Summary of Work in 20xx

1, personnel

In personnel work, the General Affairs Department is mainly responsible for: employee access management, employee file management, employee attendance management, performance management, salary management, employee training and a series of caring activities for employees.

(1) Employee access: Poly West Coast belongs to the pre-development property, and Hanhai Garden is scheduled to hand over the house on February 30, 65438. Facing the arduous handover task at the end of the year, it has brought us great challenges in personnel issues, especially in the recruitment of security personnel. In the whole year, the employees of West Coast Property Service Center 13 1 person, 67 resigned, 58 became full employees, and 13 people were promoted, with a change of 3 people, among which the security personnel were the most mobile. In addition, the comprehensive affairs department of West Coast Service Center supervises the personnel work of Poly Spring Garden. The Spring Garden Property Service Center has a total of 8 employees/kloc-0, 25 of whom left their jobs, 7 of whom became regular employees, 2 of whom were promoted and 2 of whom quit their jobs. Spring Garden is a relatively small community with few employees, mainly security guards, so the mobility is still relatively large. For employees who apply for resignation, we can know the reasons and ideological trends of their resignation in time, listen to their opinions and suggestions, and try our best to retain them in order to reduce the turnover rate.

(2) Personnel file management: After new employees join the company, we will carefully check whether their information is true and complete. Before joining the company, we will fill in various forms and sign them for confirmation. After being signed by the service center manager, we will sort out and record employee information to ensure the integrity and confidentiality of employee files. In the future, when employees leave, transfer or transfer, the files should be updated in time.

(3) Employee attendance management: As the daily work of personnel, employee attendance management is also an important work link. Attendance, in strict accordance with the company's time deadline, report employee attendance, personnel reports, holiday schedules, holiday overtime statistics. Employees' leave and compensatory leave are also reviewed in strict accordance with the company's rules and regulations, so as to be fair and just.

(4) Performance management: Performance not only involves the salary of each employee, but also has a great incentive effect on the enthusiasm of employees. The General Affairs Department needs to cooperate with the leaders of all departments to do a good job in performance management every month, including grading and performance interview. Let's make good use of performance as a lever to motivate the outstanding and urge the backward.

(5) Salary management: This can be said to be the most important part of human resources work. The attendance and performance of human resources work are to prepare for the final salary accounting. In salary management, we have been careful and meticulous, trying not to make mistakes, because it is related to the interests of employees.

(6) Staff training: In terms of staff training, the monthly post practice plan is made in strict accordance with the company's regulations, and all departments are seriously urged to carry out training work, and then the post practice is summarized, and the practicality of the post practice plan is seriously considered. Because most of the employees of the West Coast Project are newcomers, the training work has been particularly strengthened. In August this year, the training of the company's D version documents was carried out in all departments, so that employees in all departments were familiar with the requirements of the company's D version documents for each position and realized unified standards and services.

(7) Employee care: In March and June this year, an employee and a chef were hospitalized for surgery due to illness. After the service center got the news, the employees spontaneously gave them a helping hand, sent them to solatium in time, and visited the hospital, sending the warmth of the organization to the employees' hearts. Although the consolation money is only nine Niu Yi cents compared with the high cost of surgery, it reflects the collectivism spirit of a team and the love for employees, making them more active and devoted to their work. In addition, in August this year, under the care of the leaders of the service center, the West Coast Service Center held the first "employee birthday party" to let employees feel the warmth brought by the group after hard work.

2. Administrative affairs

Administrative work can be said to be more complicated, including the management of office order, monthly reimbursement, the purchase of office supplies, the management of fixed assets, and the handling of documents issued by the company. In the face of complicated and trivial daily work, our department strives to strengthen work consciousness, pay attention to speeding up the pace of work, improve work efficiency, learn to handle various affairs calmly, and avoid omissions and mistakes.

(1) Do a good job of coordination. As the core department of office coordination, administration plays an important role in straightening out the relationship between departments, improving management efficiency and ensuring uploading and issuing. Over the past year, the General Affairs Department has actively cooperated with various departments to carry out their work, always taking the interests of the company as the core, and paid more attention to cooperation with various departments while doing all the work well.

(2) Pay special attention to the logistics benefits of the company and the daily management of the office. In strict accordance with the financial examination and approval system, the procurement, allocation and physical distribution management of office supplies, fixed assets and other commodities are implemented to ensure that office supplies of all departments have no worries.

(4) Expense reimbursement management. In strict accordance with the financial examination and approval system, reimburse employees for related expenses every month, such as employee communication expenses, female employee makeup expenses, travel expenses, etc. For each expense reimbursement, our department will register, distribute and receive it in strict accordance with the company's rules and regulations.

(5) Document processing. For the documents issued by the company, our department will register them, submit them to the leaders of the service center for approval, and then send them to the leaders of all departments for circulation. In this work, we have ensured that all documents issued by the company can be downloaded and circulated in time, ensuring that the documents issued by the company can be quickly communicated to various departments and implemented.

Second, the shortcomings in the work:

1. Since the West Coast is still a preliminary project, most of them are new employees, and there is still room for improvement in the standardization of post operations;

2. Due to the remoteness of the West Coast, the West Coast of Spring Garden and the poor surrounding environment, the turnover rate of all kinds of personnel, especially security personnel, is as high as 70%, which has caused great passivity to the work;

3. Due to the heavy handover work, there is basically no time to carry out beneficial employee cultural activities. Next year, we will appropriately strengthen activities beneficial to the body and mind, so that employees can feel the collective care and warmth;

4. Due to the heavy handover work in the early stage, the filing of documents needs to be strengthened.

Three. 20xx work plan

1. Standardize the process and assessment mechanism of personnel transfer such as employees' entry, employment, promotion, resignation and resignation, so that each position is reserved for the most suitable person, so that each employee can give full play to his advantages in the position that suits him best and achieve excellent results;

2. Timely report attendance data, attendance registration form, attendance summary table, shift schedule, performance appraisal table, timely award, personnel report and other personnel forms every month;

3, in strict accordance with the requirements of the company's D version of the document, strengthen the practical training of employees, so that employees in each position can operate according to the company's standards;

4, do a good job in administrative work, timely send and receive, circulated the company and superior documents; Do a good job in the management of all items in the service center, strictly control all expenses, and do a good job in logistics services;

5, according to the requirements of the company, strengthen file management; As long as the document management is done well according to the specifications, it will be very convenient to query and read at ordinary times, and it can also greatly improve the work efficiency;

6. Strengthen the publicity of corporate culture. Corporate culture is the soul of an enterprise's survival and development, and a good corporate culture can give every employee the motivation to move forward. In the new year, we will strengthen our care for employees and carry out more activities that are beneficial to their physical and mental health, which will not only give employees enough entertainment time to relax themselves, but also reflect the good corporate culture of Poly Property.

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