How to improve service ability?

First, strengthen staff quality education and attach importance to staff training.

Starting from civilized service, professional ethics, professional knowledge, property management, etc., employees of the company adopt diversified training methods and vivid teaching, firmly establish the idea of lifelong learning, so that employees can obtain more promotion of their own abilities and qualities from learning, so as to meet the growing requirements of enterprises and society for talents and establish the consciousness of serving the owners wholeheartedly. Improve service level through study, training and assessment. ?

1, deepen the cultivation of industry awareness.

2. Establish service awareness training.

3. Improve cultural quality training.

4. Formulation of evaluation criteria.

Second, establish an owner-oriented corporate culture?

Taking performance as the goal, employees are required according to the requirements of performance, performance becomes the orientation of cultural construction, and all work is carried out around the performance of enterprises to form a culture. For the performance of an enterprise, it is a performance-oriented corporate culture. It can also be obtained by improving market competitiveness and reducing its own costs. ?

1, operating efficiently and improving service efficiency.

2. Fully considering the actual situation of customers, the owner's expectation of service is changing, and the work defined by service personnel before and the owner's service concept are also changing.

3. Publicize the contents of property management services.

4. Publicize the service items and standards of property management.

5. Organize community cultural activities regularly to enliven residents' spare time life.

Five elements of service ability

For manufacturing enterprises, the main elements of their production capacity are laborers, labor tools (facilities and equipment) and labor objects (raw materials and parts). For service enterprises, the elements of ability are different.

The five basic elements of service capability are human resources, facilities, equipment and tools, time and customer participation. The first three elements are similar to those of manufacturing enterprises, but the latter two are quite different. These elements will be discussed separately below.

1. human resources: manpower is the key capability factor for all high-contact services and many low-contact services.

2. Facilities: The facilities of manufacturing enterprises are mainly used to accommodate equipment, operators, raw materials and semi-finished products, and the facilities of service enterprises should also consider accommodating customers. Therefore, the concept of service facilities must be considered in a broader sense. Generally speaking, service facilities include three meanings. First, physical facilities to accommodate customers and provide services: for example, hospital beds, hotels, airplanes, buses, restaurants, swimming pools, theaters, concert halls and university classrooms.

3. Equipment and tools: Equipment and tools refer to the material equipment needed to handle people, things or information in the service process, such as machines, telephones, hair dryers, computers, diagnostic equipment, aircraft security equipment, bank ATMs, repair tools, etc.

4. Time: Time is an ability factor from two aspects. First, the capacity can be changed by changing the combination of two time periods or changing the output from one time period to another.

5. Customer participation: In some service areas, another important element of service capability is customer participation. The completion of many services depends on the customer's labor in the process of service provision.

References:

Baidu encyclopedia service ability