Office property management standards and service specifications you don't know.

Everyone may have a certain understanding of the relevant provisions of property management, but the standards and norms of office property management provided in this paper are explained from another aspect. I hope that the contents mentioned in this paper can help managers improve their own office property management level.

1 and range

This standard specifies the contents and requirements of customer service, building and facilities operation and maintenance service, office order maintenance and safety service, environmental cleaning service, green display maintenance service, storage and handling in office building property management service activities.

This standard is applicable to the office building property management service activities within the administrative area of this Municipality.

2, normative reference documents

The clauses in the following documents become the clauses of this standard by reference. All subsequent modifications (excluding errata) or revisions of dated reference documents are not applicable to this standard. However, parties who have reached an agreement according to this standard are encouraged to study whether the latest versions of these documents can be used. For undated reference documents, the latest edition is applicable to this standard.

GB3096 "People's Republic of China (PRC) Urban Regional Environmental Noise Standard"

GB2894 "Safety Signs"

GB 13495 fire safety signs

GB5749 Hygienic standard for drinking water

GB 15603 General Rules for Storage of Common Hazardous Chemicals

Graphical symbols for marking public information Part 1: General symbols.

DB31199 Shanghai Comprehensive Wastewater Discharge Standard

Regulations on Safety Supervision of Special Equipment (Order No.373 of the State Council of the People's Republic of China, effective as of June 1 2003)

Measures for the Administration of Interior Decoration of Residential Buildings (OrderNo. 1 KLOC-0/0 of People's Republic of China (PRC) Ministry of Construction, implemented on May 20021)

Trial Measures for Qualification Management of Property Management Enterprises (Jian Jian [1999] No.261,issued by the Ministry of Construction1October 22nd,1999).

Overall Emergency Plan for Public Emergencies in Shanghai (issued by Shanghai Municipal People's Government on June 26th, 2006)

Measures of Shanghai Municipality on the Administration of Building Energy Efficiency (Order No.50 of Shanghai Municipal People's Government, promulgated on July 5, 2005)

Measures of Shanghai Municipality on the Safety Management of Hazardous Chemicals (1982, 1, promulgated by Shanghai Municipal People's Government)

Measures of Shanghai Municipality on the Hygienic Management of Secondary Water Supply 12, promulgated on August 24th)

3. Terms and definitions

The following terms and definitions apply to this standard:

3. 1 The office building has been completed and delivered to the houses, ancillary facilities, equipment and sites for office use.

3.2 The property management owner selects a property management company, and the owner and the property management company will repair, maintain and manage the house, supporting facilities, equipment and related sites in accordance with the property service contract, so as to maintain the environmental sanitation and order in the relevant areas.

3.3 Organizations or individuals whose customers receive services. Example: owners, users and other interested parties.

3.4 sudden public events sudden natural disasters (including meteorological disasters, earthquake disasters, geological disasters, biological disasters, etc.). ), accidents (including all kinds of safety accidents, traffic accidents, public facilities and equipment accidents, radiation accidents, environmental pollution and ecological destruction incidents) and public health incidents (including infectious diseases and unknown groups), food safety and occupational hazards, animal epidemics and other events that seriously affect public health and life safety) and social security incidents (including terrorist attacks, economic security incidents, foreign-related emergencies and mass incidents).

4. Basic requirements

4. 1 Qualification Requirements Property management enterprises shall have the qualification to engage in property management services, and shall meet the requirements of the Trial Measures for the Qualification Management of Property Management Enterprises of the Ministry of Construction.

4.2 Requirements for management organization and human resource allocation 4.2. 1 Property management enterprises should set up corresponding office building property management service institutions with management personnel and service facilities according to the specific conditions of office buildings and the contract.

4.2.2 Managers should obtain property management qualification certificates or post certificates, and professional technicians and operators should obtain corresponding professional technical certificates or professional skill qualification certificates.

4.2.3 Management service personnel should maintain a good mental state in the service process; Natural and friendly expression; Generous and polite; Civilized and standardized language; Proactive, enthusiastic, patient and considerate, providing timely service to customers.

4.2.4 Management service personnel shall dress in accordance with regulations, and be neat and dignified; Wear signs at designated positions, stand up straight, sit steady, behave in a standardized way and take the initiative to serve.

4.2.5 Management service personnel should make records such as work logs, hand-over records and account books in a timely and earnest manner. , to ensure clear handwriting and accurate data.

4.2.6 Management service personnel shall be trained in relevant professional skills, master the basic laws and regulations of property management, be familiar with the basic situation of office buildings, and be able to use relevant special equipment correctly.

4.3 Management service requirements

4.3. 1 The maintenance work of the office building property management service institution shall keep the building intact and the facilities and equipment in normal operation.

4.3.2 Office building property management service institutions shall, in accordance with the Measures for the Administration of Building Energy Efficiency in Shanghai, proceed from reality, give full consideration to formulating appropriate and effective energy-saving schemes and putting them into practice.

4.3.3 The office building property management service institution shall provide all-weather public order maintenance service and security service for the office building, and safeguard the safety of personnel, property and buildings in the office building.

4.3.4 Office building property management service agencies shall complete the specified environmental cleaning services on time to provide customers with a clean, hygienic, safe and beautiful environment.

4.3.5 Office building property management service agencies shall provide maintenance services for the green space and indoor greening within the scope of office building property management, so as to maintain the overall landscape effect of the office building.

4.3.6 Office building property management service agencies shall control warehousing and procurement, so as to make the materials and services stored and purchased meet the requirements of this standard and related standards in terms of quality, environment and safety.

4.3.7 Office building property management service institutions shall establish emergency plans for natural disasters, accidents, public health incidents, social security incidents and other emergencies, and organize the implementation of training, drills, evaluation and improvement. When an incident occurs, it should be reported to customers, property management companies and relevant departments in a timely manner according to the prescribed channels, and corresponding measures should be taken.

4.4 Basic management services

4.4. 1 Financial Management Services

4.4. 1. 1 Establish and improve the financial management system, manage the income and expenditure of property management fees and other expenses, with standardized operation and clear accounts. Customer maintenance, air conditioning overtime, extended warranty and other expenses. Need a separate settlement should be accurately calculated.

4.4. 1.2 Property management fees, energy consumption, communication fees, miscellaneous fees, special service fees, garage management fees and other fees shall be paid in strict accordance with the public notice charging system (unless otherwise agreed in the contract), and the fees shall be standardized.

4.4.2 Property file management has a relatively complete property management file system, and the file contents should at least include:-property completion acceptance file; -The ownership list of the office building and its supporting facilities; —— Equipment management documents; —— Customer data file; -Daily management documents.

(The above answers were published on 20 13-08-22. Please refer to the actual situation for the current purchase policy. )

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