After visiting the property.

After the visit, I was deeply touched. Through visiting and studying, we have a more intuitive understanding of property management. Let's take a look at the unit composition "After Visiting the Property" that I have worked so hard to prepare for you. If you want to know more about unit composition, please continue to pay attention to our composition column.

On the afternoon of June 17, the quality management department of Hi-Tech Property Management Co., Ltd., under the leadership of manager Liu Hongtao, organized the directors of safety, environment and engineering of each branch to visit the successfully operated project buildings such as Zone C and Zone D of Olin International Apartment managed by Dayuan Property Management Co., Ltd., and learned the advanced domestic property management system and mode in Dayuan Property Meeting Room, and had extensive and in-depth exchanges with Dayuan Property colleagues on how to improve the level of property management, which gained a lot. The experience of this study is summarized as follows:

A, engineering low standard quality maintenance

Property companies have the right to give priority to handling and solving. That is, general maintenance work. If the property management company can handle it by itself, they will handle it as soon as possible. After saving the relevant information, the property management company will find someone to repair it within three days after notifying the developer. At the same time, the compensation for twice the maintenance cost is proposed to the developer. At present, this set of management measures has been basically used in the leading show community in Dongcheng, but there are still some problems in the specific operation details. For example, after large-scale maintenance is reported to the developer, the maintenance personnel of the construction unit can't be present for maintenance or can't finish maintenance within three days, and it is delayed again and again. The property management company can neither send someone to carry out maintenance nor explain to the owner. In view of this situation, we have made the following adjustments. The company sends special personnel to follow up with the relevant departments of the developer every day, and * * * negotiates with them to solve the problem. The engineering department set up a special maintenance team to solve some sudden water and power outages in time.

Second, communicate with the owner.

Employees of Dayuan Property Company can use proper polite language in on-site service, carry out on-site construction as required, treat people appropriately and maintain them in time. In view of this, after coming back, we will hold a regular meeting of employees every week, emphasizing the study of employee etiquette manual, and answering each other by simulating various questions on the spot, which has achieved the satisfaction of the owners and reduced the complaint rate.

Third, community facilities.

The overall feeling of visiting these two communities is civilized, clean, neat and quiet. In terms of hardware, intelligent monitoring room, access control, fire control, power distribution room and other equipment and facilities have brought convenience and efficiency to property management and ensured the safety of the community. Each floor has a bulletin board, which is also convenient for the accurate and rapid dissemination of information in the community; The security guard wears a hat, a belt and a tie, which makes people feel very kind; Trash cans are recyclable and non-recyclable. The software is convenient and the community culture is rich; Complete entertainment facilities; Warm tips from the community can be seen everywhere; The company has a sound system and a clear service process, which is posted on the wall of the property office. Property managers have a strong sense of service. After my visit, I communicated with the developer some good ideas about Dayuan Property in time. After listening to the opinions, the developer made many changes, such as installing pedestrian kiosks in green spaces, installing reflective strips in underground garages, and installing mosquitoes and flies in residential areas in the next step. In order to prevent random parking at the door of the unit, we are also gradually installing roadblocks.

At the end of the visit, I was ashamed. As a property service, it doesn't really implement the service at ordinary times, and its service consciousness is not strong, and it doesn't do practical things for the owners. After I came back, I had a good reflection. From now on, I will improve our workflow, improve work efficiency, reduce employees' idleness, improve employees' quality, infiltrate the service concept into the hearts of every employee, and build a harmonious community service atmosphere. Strengthen the on-the-job training of employees and improve their ability to perform their duties according to law; Do a good job in quality education, organize employees to seriously study laws and regulations, related business and community management knowledge, open up working ideas, and improve their ability to comprehensively apply knowledge in practice.

Although the visit time is very short, understanding Dayuan's property management model has also opened my eyes. If you don't want to be eliminated, you must keep learning and making progress. I am very grateful to the company for giving me this opportunity to visit and study. I will learn their advantages and apply them in my future work.

On the afternoon of September 9th, in order to learn Vanke's advanced concepts and understand Vanke's corporate culture, more than 30 people from our SDIC company visited the construction site and sales office of Taiyuan Vanke Jinyu International Project. I'm glad you came through the visit. We all feel that we have gained a lot. I think Vanke? Think big and start small? This spirit, its management norms and procedures are worth remembering and learning.

Visiting the construction site and sales office of Jinyu International Project, the overall feeling is civilized, clean, neat and quiet. The safety signs on the construction site are complete and eye-catching, and the materials on the site are neatly stacked. At the entrance of the sales, the security guards are dressed in uniforms, belts and ties, and are polite. They say hello and make sounds, giving people a very cordial feeling. The environment of the sales office is clean and tidy, the gardens are trimmed and maintained in an orderly manner, and pavilions and waterside pavilions are full of flowers, and warm tips can be seen everywhere. The cleaner is busy, constantly cleaning and spotless. Real estate consultants are mature and capable in words and actions.

After the visit, I was deeply touched. Through visiting and studying, we have a more intuitive understanding of property management. We deeply realize the arduousness of property management, the complexity and meticulousness of property work, and the necessity of strengthening exchanges and learning with excellent property management service enterprises. This visit and study has far-reaching guiding significance for the next service work of SDIC Hexiang Property. On the other hand, we can see the gap between us and the industry leaders more clearly and intuitively, and also see the direction and goal of our efforts. ? Satisfy the host and be respected by peers? , is the wish of all property management companies, Vanke has done it, and we will certainly do it with our efforts.

This is what the composition column brings you, "Thoughts on Visiting Real Estate". If you want to know more about unit composition, please continue to pay attention to our composition column. Thank you.