5 property project work plan.

Time flies, the blink of an eye has passed, and our work has entered a new stage. In order to have a better growth at work, it is time to take the time to write a work plan. The following is the work plan of the property project I arranged for you. If you like, you can share it with your friends around you!

Work plan arrangement of property project 1

In March 2008, I was transferred to the position of deputy director of the community. Looking back on my six years as a manager of a property management company, my achievements can not be separated from the strong support of the CPC Central Committee, the center and various government departments. In these six years, I have never forgotten my sacred duty as a cadre in party member. Although the team members have changed several times, I have always cooperated with the team members, led all the cadres and workers of the company to work hard, work hard, constantly strengthen management, standardize operation, broaden the market, improve service quality, and successfully completed various tasks of the company.

Now, looking back on 20 years of work, I have both experience and shortcomings. I will base myself on my own advantages, correct my own shortcomings, and do my best to do a good job in property management with a serious rectification attitude. The work plan is summarized as follows:

1, do a good job in the courtyard decoration during the Spring Festival, hang red lanterns, do a good job in safety during the Spring Festival, and let the owners have a peaceful and peaceful Spring Festival.

2. Actively coordinate with the leaders of the development company according to the relevant questions raised by the owner.

3, strengthen the training and management of employees, improve their own quality, improve the quality of property services.

4. For the lack of greening in the hospital, replant in time to improve the aesthetics of greening in the hospital.

5. Organize some activities that are meaningful to the community, such as inviting the Evening News to participate in community activities and children's painting competitions. , enhance community culture and enrich spare time life.

6. Actively coordinate the development company to deal with the remaining problems of the project, and do a good job in the collection of property fees from 2020 to 2020.

7. Do a good job in the inspection and annual inspection of elevators in residential areas, as well as the pressure test and heating of heating at 20 degrees in advance.

8. Other temporary work required by the work.

Looking forward to the development prospect in 2000, I have every reason to believe that the new year will be a year of constantly meeting challenges. With the support and help of company leaders, I think the work in 20-2000 will be better under the team I lead. Leading-all the staff of the property service department make their own contributions to building Ctrip property brand!

Property project work plan arrangement 2

I. Customer Service Section

Every morning and evening, the customer service department will be held to implement the daily tasks to people, specifically to the person in charge. If it is not completed, analyze the reasons and follow up.

Hold weekly departmental meetings every week, summarize daily work and make work plans for next week.

Second, the training work

Strengthen the training of customer service department as a whole;

1, politeness norms and service terms;

2. Front desk gfd and telephone etiquette;

3. The operation process of urging fees;

4. Early realty service agreement.

Third, communication with various departments.

Now, due to the untimely information between departments, the daily work and events to be handled are well connected with the heads of various departments after the pre-project meeting.

Fourth, the improvement of customer service information

1, according to the content of the company's quality inspection, the information of the customer service department should be reported daily, and the operator and service number of the new window should be recorded in detail in the front desk account to ensure traceability.

2. Check whether the new window decoration process is approved in time and whether the room status is accurate.

3. Establish a ledger of the owner's file and the contact information of the person in charge of decoration.

4, improve the customer service department three standard documents required information.

Verb (abbreviation for verb) Administration and Personnel Section

1, recruiting safety management and customer service personnel;

2, uniform inventory number, summer uniform cleaning;

3. Complete the reimbursement of various expenses;

4. Make a capital plan;

5. Make various inventory tables;

Make attendance records in June and May.

Sixth, the order maintenance plate

1, cooperate to collect the project property fee.

2. Do a good job in the reception of quality inspection in the second quarter.

3. The management of vehicles in the fifth phase hall requires unified identification and parking.

4. The dormitory health rectification.

5. Strengthen staff's queue training and extracurricular activities.

6. Investigate the employee dynamics of the department and have a heart-to-heart talk.

7, strengthen the management and control of the handling team and foreign construction personnel in the community.

8. Set up a patrol sign-in desk in the park, and strengthen the inspection of the key positions of the Fifth River.

9. Handling of vehicle passes

Seven, engineering maintenance plate

1. Continue to maintain the basement water pump.

2. Install 147 unit garage ramp open trench cover plate.

3. Maintain the roof fire protection facilities of unit 1 1-30.

4. Complete customer service and daily maintenance service of the owner in time.

5. Continue to clean up and install the locks in the common parts of the pipeline well and between facilities and equipment.

6. Repair the damaged marble in the park.

7. Repair the water pump of the East Gate Fountain.

Property project work plan arrangement 3

According to the present situation of property management in Guangzhou, combined with the actual situation of real estate managed by our company, in order to continuously improve the service level and quality of property management, strengthen the comprehensive quality training of staff, improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve the understanding with the owners, meet the needs of the owners, continuously improve the satisfaction of the owners, obtain social benefits and bring environmental and economic benefits to the company at the lowest cost, the management department has specially formulated the following 20-20/kloc-0.

First, strict routine quarterly inspection system;

According to the requirements of our service tenet, we carry out routine quarterly inspection system, supervise and inspect the work of each management office in strict accordance with various standards, put forward constructive opinions on unqualified projects, and issue a rectification notice to the management office within a time limit. Those who fail to make timely rectification as required will be punished in strict accordance with the relevant regulations of the company.

Second, seriously implement our ISO900 1:20-:20 quality management system and improve the archives of each management office;

Each management office should improve the archives according to the national standards for excellent residential areas (buildings) of property management, and the management department should formulate a regular inspection system (quarterly inspection) for the archives of management offices, and give guidance and help to the unfinished management offices.

Third, prepare for the evaluation of "city superiority" and "provincial superiority";

With the continuous progress of our work, we will declare some projects to participate in the selection of "excellent cities" and "excellent provinces" in 2008, which will mark a new step for our service. Therefore, the management department will assist in participating in the assessment project, make all preparations for the assessment, and make every effort to complete the company's predetermined indicators.

Fourth, increase the management fee and parking fee rates;

Management fee is the foundation to support the operation of property management. No matter how good the service is, the evaluation is high. If the management rate is low, everything is empty talk. At the same time, the high management fee collection rate is also a sign of good service efficiency. Last year, our property management fee rate was quite unsatisfactory, so in 20-2008, the management department listed the fee rate as the first problem to be solved. The management department will assist each management office to raise the charging standard, and the property management fee collection plan is as follows:

1. Analyze the management fees charged by each management office;

2. Train the dunning personnel in skills of dunning;

3. Assist the management office to collect management fees;

4. Urge nail households to pay management fees through measures such as water and electricity cuts;

5. Recover through legal channels.

Verb (abbreviation of verb) tracks the implementation of engineering maintenance and outsourcing contracts;

Understand and track the implementation of outsourcing projects and contracts in time, and take tough measures to urge those who fail to meet the standards to complete them to ensure the interests of our company.

6. Sign a commercial contract;

Standardize the filing of all kinds of contract materials, master the contents of contract materials, renew expired contracts in time, and sign new business contracts on the premise of ensuring our interests.

Seven, organize employee training, build a learning platform for employees, and improve the overall quality of employees;

Each management office formulates and implements the employee training plan, and the management department is responsible for supervising the implementation. When necessary, the management department arranges personnel to attend, files training records and submits training materials and records. The management department contacts with the outside world, obtains information beneficial to the development of employees, builds a learning platform for employees, and improves their comprehensive quality.

Eight, the implementation of reward and punishment system, in order to improve the service level of each management office;

All employees are required to be familiar with the employee handbook and the company's rules and regulations. Through the appraisal of outstanding employees, rewarding good deeds and outstanding contributions, we encourage employees to improve themselves while doing their jobs, and at the same time restrict various bad behaviors of employees through various punishment systems, thus improving our service level.

Nine, supervise the implementation of the work plan of each management office;

Each management office shall make an annual summary and plan on time, and the management office shall put forward constructive professional opinions and supervise the implementation of the annual summary and plan of the management office. If it is not implemented in time, the management department will urge and assist it to complete it on time.

Ten, to carry out diversified business;

According to the specific situation of each building, diversified management is carried out to increase the income of the company and employees and realize the interests of the company and employees. Carry out a variety of services such as: advertising for rent, venue rental, housing agency, agency business and other convenience services.

XI。 Strengthen the construction of corporate culture;

Corporate culture is the essence of an enterprise, the adhesive that unites people's hearts, and the important embodiment of enterprise norms, so strengthening corporate culture construction is an indispensable part of the work. The management department put forward suggestions to the company to strengthen the construction of corporate culture, and actively cooperated with the implementation.

Twelve, to complete the temporary tasks assigned by the leadership, and at the same time assist all departments to complete other work.

20-2008 is a leap-forward year. According to the development requirements of the company, the Ministry will raise all the work of our company to a new level and complete the functional mission of the management department.

Property project work plan arrangement 4

For the next development of the property management company, we put forward the slogan "Responsibility embodies character and ability proves achievement", and implemented it among all managers. At the same time, change ideas, change passivity into initiative, and improve and perfect the work from the perspective of business owners.

I. Public affairs in three communities

1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.

2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.

3. In the form of a special meeting, organize the management backbones and related staff of three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services.

4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. , and seriously implement, clear responsibility, who is responsible for the damage, put an end to all kinds of unreasonable use.

5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.

Second, the project

1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.

2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before -20, and the motorcycles in this area will be charged in full from-1. Before implementation, coordinate the security guards to do the implementation work well.

3. Continue to follow up the greening and planting work of Buildings 26-29.

4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.

7, formulate "the first owners' committee establishment plan" and a series of preparatory meeting measures, to lay a good foundation for the creation of "city".

Three. Residential project

1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.

2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

3, coordinate with the financial, timely do a good job of national civil servants * * *, and settle accounts with heaven and earth.

4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

6. Supervise and improve the data management of shops in residential areas of this project.

7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.

Four. -Project

1. urge to sort out the housing files of building 12- 15 (* * * 36 households, 32 households recovered the building).

2. Do a good job in the use and maintenance of the peripheral red line alarm, including the shielding of green plants on both sides of the inner and outer periphery.

3. Establish a security alarm, track and verify the world field of civil servants all over the country, clearly remove the alarm and record the relevant requirements of operation to avoid negligence.

4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

In short, our main task at this stage is to conduct a thorough investigation of the public facilities and various parts of the whole community. Actively solve potential safety hazards and losses and waste. At the same time, it actively solved the maintenance problems of some public parts proposed by the owner, and it was also recognized by the owner, laying a good foundation for the next work.

Property project work plan arrangement 5

According to the management requirements of the group and the operation needs of property management, the property management department divides its work into intervention period management and occupancy period management (handing over the houses that have passed the acceptance to the owners; Secondary decoration management, welcome owners to move into new homes, etc. ) and routine management. According to the principle of orderly, scientific and effective, the following management work plan is formulated:

& ltI > Intervention period

According to the project construction progress, sales progress and occupancy plan provided by the group company, the corresponding pre-intervention work plan is formulated, which is pragmatic and efficient and conducive to the sales service of the group.

1. From the perspective of property management, grasp the property situation in advance and make the following preparations:

(1) According to the relevant sales commitments of the group company, formulate the temporary owners' convention, preliminary property service agreement and owners' manual, and sign the preliminary property service agreement with the group company; Review the sales commitment documents of the group company from the perspective of property management to avoid disputes caused by inconsistent statements after joining the company;

(2) Provide professional advice on garden layout, landscape design scheme and landscaping from the perspective of property management;

(3) Attend the project meeting of the project team and put forward special suggestions on property management in time; Put forward special suggestions for intelligent systems; Put forward reasonable suggestions on the planning and construction of water supply and drainage, power supply, fire protection, safety precautions, waterscape, marking system, gas transmission system, public facilities and management rooms from the perspective of property management;

(4) Collect engineering drawings, establish equipment files, and participate in equipment installation and debugging;

(5) Tracking and archiving of concealed works of equipment, facilities and various pipelines;

(6) Cooperate with the property management consultation of the sales department, and communicate with the employees of the sales department and customer service department of the Group on the relevant laws and regulations, service contents and contracts of property management;

(7) Before the owner moves in, he shall participate in the house acceptance process, summarize the problems found in time and submit a written rectification report;

(8) Collect information of decoration materials suppliers and related equipment manufacturers (contact persons and contact information, etc.). ) to meet the material supply in future maintenance;

(9) Negotiate with the relevant departments of the group company to establish a maintenance mechanism, strive to establish effective measures in the process of maintenance management, ensure the high efficiency of maintenance, and make the owners' demands for after-sales quality maintenance be solved in time;

(10) establish contact with social professional organizations and carry out preparatory work such as postal service, water supply, power supply, gas supply and telephone application;

(1 1) negotiate with the group company to determine the configuration of the office space of the management office and the living places such as the security guards' dormitory and canteen, and determine the decoration scheme; Formulation and implementation of staffing and training plan;

(12) Draw up the workflow of property management service and all kinds of materials related to the owner, print and bind them into a book (issued by the owner when he moves in).

(13) Establish special files for the problems that need to be improved in future property management.

2, to carry out the owner's service demand survey.

Actively participate in the owners' networking activities carried out by the group company, collect and understand the feedback information of the owners, and with the help of the sales department, conduct an owner's demand survey before moving in, so as to understand the owner's age structure, educational level, hobbies and various service demands, and determine the management service standards and various service charging standards through analysis, so as to make the future property management service work closer to the owners.

3, according to the specification for acceptance.

Make full use of all kinds of information and data obtained in the early stage and the understanding of Confucian family property, and take over the acceptance work of Confucian family strictly, meticulously and comprehensively with the purpose of "being responsible to the owners and groups".

4, do the expected management work arrangement

& lt second > check-in period

1, efficient and convenient check-in

Check-in period is a key link in property management, and it is also an opportunity for property managers to show their image, open up their work situation and lay a good foundation for future property management services. Therefore, we should do the following work:

(1) Cooperate with the sales department to inform the owner of the detailed check-in process, procedures and related receivable fees, so that the owner can make preparations in advance;

(2) The sales department should reasonably arrange the owner's occupation period and strengthen the holiday occupation; Check-in service; (3) One-stop check-in procedures, on-site handling, and close cooperation with the sales department to provide one-on-one check-in services for the owners;

(4) Contact gas supply, power supply, water supply, telecommunications, banks and other social related professional institutions. Work in advance and simultaneously for the convenience of the owner;

2. Provide convenience service measures during the stay.

(1) Extend working hours, be on call, and provide consulting and answering questions on property management and its charging items, decoration consultation, etc.

(2) Introduce 4-5 regular decorators, electrical appliances dealers and various decoration materials dealers with certain brands, qualifications and good after-sales service through public bidding, enter the community, recommend them to the owners, and facilitate the owners while generating income;

(3) Organize a paid convenience service team to solve the problem of large handling capacity and difficult moving during the stay; It solves the problem of cleanliness and hygiene after home decoration, and is also convenient for controlling the flow of migrant workers during decoration.

3. Record and handle the reasonable opinions and suggestions put forward by the owner during the building inspection.

4. Decoration management

(1) Decoration publicity training. According to Building Development, Ministry of Construction 1 10 "Administrative Measures for Residential Interior Decoration" and relevant regulations of Fuzhou, the Administrative Measures for House Decoration, Regulations on Elevator Use during Decoration and Application Form for Secondary Decoration are formulated, and relevant management personnel, owners and construction personnel of decoration construction units are trained in decoration laws, regulations and professional knowledge.

(2) Strengthen the key points of secondary control of decoration approval, and formulate decoration approval procedures.

(3) Implement the responsibility system of secondary decoration supervision.

(4) Formulate the processing flow of illegal decoration.

(5) Carry out decoration acceptance according to the decoration scheme combined with daily decoration inspection records and decoration change records.

5, public security management

(1) Establish a high-quality safety management team, strictly grasp the key links such as recruitment, training, appointment and assessment according to the guiding ideology of high standards and strict requirements, and implement "paramilitary management".

(2) Establish the key points of public security, and increase the effective monitoring of people flow, logistics and vehicle flow during the check-in.

(2) Greening training plan.

(3) Administrative training plan.

Five related clauses are arranged in the work plan of the property project:

★ Arrange five work plans of the property management company in 2022.

★ 5 Work Plan of Property Manager

★ Five excellent model essays on year-end summary and planning of property.

★ Five year-end summaries of model essays on property and planning.

★ 202 1 property work summary and work plan 10.

★ Selected five model essays on the property work plan in 2020.

★ Five model essays on the annual work plan of the property.

★ The latest five work plans of the property manager in March.

★ 3 templates of property management work plan

★ Five selected annual work plans for property in 2020.