What do you think the property company should do to solve the owners' doubts about property charges?

Repair, maintain and manage the house and supporting facilities, equipment and related sites in accordance with the agreement of the property service contract, and maintain the environmental sanitation and order in the relevant areas.

First, further improve the laws and regulations of property management.

According to the "Regulations on Property Management in Shandong Province" and the "Implementation Measures" to be promulgated soon, the government intervened and formulated the implementation details of this area according to local conditions to regulate the behavior of both parties to the property. Industry and commerce, prices, construction, auditing and other departments to strengthen supervision and inspection, multi-party linkage mechanism, regular inspection and supervision. Let the property enterprises understand that even if the market-regulated price is implemented, it is also bound by law, and the market economy is also a legal economy. At the same time, the government should increase investment in public welfare facilities, so that enterprises can realize the concern and support of the government. This will greatly promote the gradual normalization of the real estate industry.

Second, increase publicity to make both parties have a high understanding of the property.

On the basis of the owner's full understanding, the property company can publicize and explain the Regulations on the Management of Property Charges in Shandong Province and the measures to be implemented to the owner through radio, television, bulletin boards, brochures and other forms, and inform the owner of the responsibilities and obligations stipulated in the regulations in detail. Understand what is the public part, what is the special part, what should be shared, what should be maintained and what should not be done. The two sides signed a clear document. Let the owners know how to protect their rights if they can't get the proper service, and what sanctions should be given to the violations of both parties.

Third, hold a forum to solve disputes harmoniously.

Property companies take the initiative to convene owners' representatives, and hold social parties and tea parties regularly and irregularly to bring the feelings of both sides closer. Both sides express their opinions and speak freely, put the problem on the table and solve the contradiction in the bud. Point out the shortcomings of the other party's work, actively adopt good suggestions, make practical plans and supervise their implementation. You can also collect opinions and suggestions through suggestion boxes and emails; We can also let some prestigious, enthusiastic and energetic retired people be voluntary supervisors to give full play to their residual heat. In a word, we should create a harmonious working and living environment. Even if disputes occur, we should actively mediate, do not shirk responsibility, do not evade, resolve them peacefully, and avoid legal procedures.

Fourth, financial disclosure, sunshine charges.

Set up a public column in the community, get to know the board of directors, and open accounts regularly. Publicize property charges, implement state-guided prices, and indicate the basic price and floating range. Publicize which fees must be paid, which fees should be collected, which services should be paid and which services should be dedicated. When allocating expenses, it must be indicated so that the owner can clearly understand the consumption situation. At the same time, promote water and electricity meter reading to households to avoid losses. Once the loss occurs, find out the reason in time and solve it in time. Selectively disclose the payment situation, encourage users who pay on time, and spur those who owe money. While strengthening internal management and saving expenses, property enterprises broaden service areas and increase service items to meet the consumption needs of owners at different levels, so as to make up for the lack of funds in the company's operation.

The development of everything needs a process, so does the property service. Through the management of things, property management serves people, improves the satisfaction rate of business owners, creates an elegant, comfortable and warm living environment for business owners, and makes business owners feel civilized and enthusiastic service, thus promoting the continuous improvement of property, forming a virtuous circle and gradually becoming a healthy, harmonious and sunny industry.