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Responsibilities and job requirements of each post in the property management company

1. Administration and Personnel Department

Under the direct leadership of the leaders in charge, the administrative personnel department is responsible for the company's administrative affairs, internal affairs, labor and personnel, corporate culture construction and material procurement management.

1. 1 manager of administrative personnel department

The manager of administrative personnel department is responsible for the management of human resources, administration, secretarial work, archives and logistics of the company under the direct leadership of the competent leader (manager).

1. 1. 1 job responsibilities

1. 1. 1 Responsible for the management and supervision of the company's administrative affairs, internal affairs, labor and personnel and employee performance;

1. 1. 1.2 Organize the establishment and improvement of various administrative rules and regulations of the company;

1. 1. 1.3 Responsible for the recruitment and deployment of employees, handling all kinds of labor relations and solving all kinds of labor disputes;

1. 1. 1.4 Organize the establishment and improvement of employee performance appraisal and labor discipline reward and punishment methods;

1. 1. 1.5 is responsible for comprehensively guiding the work of this department, making monthly work plans and organizing their implementation;

1. 1. 1.6 Do a good job in purchasing and managing office supplies, fixed assets and maintenance materials, and provide logistics support;

1. 1. 1.7 to guide and supervise the establishment and improvement of employee file management system;

1. 1. 1.8 Be fully responsible for corporate culture construction.

1. 1.2 qualification

Under 45 years old1.1.2.1;

1. 1.2.2 College degree or above;

1. 1.2.3 Good health and no infectious diseases;

1. 1.2.4 at least three years relevant working experience;

1. 1.2.5 Strong leadership and management skills;

1. 1.2.6 positive, upright and cheerful, with strong sense of responsibility and good communication skills.

1.2 administrative personnel supervisor

Under the leadership of the manager of the administrative department, the administrative personnel supervisor is responsible for implementing the specific work of the company's human resources.

1.2. 1 job responsibilities

1.2. 1. 1 Assist the manager of administrative personnel department to reasonably control human resources, staffing and post allocation, and give full play to his talents;

1.2. 1.2 Handle specific work such as personnel reserve, physical examination, employment, transfer, resignation, attendance, assessment, salary and recruitment declaration;

1.2. 1.3 is good at dealing with general personnel and labor relations, and at the same time doing a good job in managing the company's personnel files;

1.2. 1.4 Perform all administrative affairs in strict accordance with the requirements of the company's internal management system;

1.2. 1.5 Complete other tasks assigned by the leaders.

1.2.2 qualifications

1.2.2.1under 40 years old;

1.2.2.2 College degree or above;

1.2.2.3 Good health and no infectious diseases;

1.2.2.4 More than three years relevant working experience;

1.2.2.5 has certain organization and coordination ability;

1.2.2.6 positive, upright and cheerful, with strong sense of responsibility and good communication skills;

1.2.2.7 High comprehensive quality, good writing skills, proficient in using office software;

1.2.2.8 Diligent and team player.

1.3 file secretary:

Under the leadership of the manager of the administrative personnel department, implement the secretarial and file management of the company.

1.3. 1 job responsibilities

1.3. 1. 1 Establish and improve the filing system, classify all documents and materials, make a file directory, and indicate the storage category on the filing cabinet so as to find the materials quickly;

1.3. 1.2 is responsible for typing, copying and faxing of the company;

1.3. 1.3 Assist the reception of various meetings and visits of the company, and make arrangements and services;

1.3. 1.4 Assist in the procedures of employee recruitment, physical examination, entry and transfer;

1.3. 1.5 Responsible for sending and receiving, registering, urging, replying and filing documents, newspapers, letters and materials;

1.3. 1.6 is responsible for corporate culture publicity;

1.3. 1.7 Complete other tasks assigned by the leaders.

1.3.2 qualifications

1. 3. 2. 1.35 years old or younger;

1.3.2.2 College degree or above, major in Chinese, secretarial and other related fields;

1.3.2.3 Good health and no infectious diseases;

1.3.2.4 Experience in file management;

1.3.2.5, with high comprehensive quality, good writing skills and proficiency in using office software;

1.3.2.6 Putonghua standard, with strong organizational and communication skills;

1.3.2.7 Diligent and team player.

1.4 Warehouse Manager

Under the direct leadership of the manager of administrative personnel department, the warehouse manager is fully responsible for the storage of the company's material warehouse.

1.4. 1 job responsibilities

1.4. 1 Be familiar with the name, origin, specification, variety, unit price, packaging, use and storage location of the materials under management;

1.4. 1.2 Go through warehousing procedures and conduct strict inspection on warehousing materials. If the defective products are not found, they shall be responsible;

1.4. 1.3 The materials managed shall be properly kept by classification and shall not be damaged or lost;

1.4. 1.4 Establish a warehousing account, make an inventory once a month, and report the account to the manager of the administrative personnel department;

1.4. 1.5 For materials with large consumption and small inventory, the manager of the administrative personnel department shall be informed in time;

1.4. 1.6 handle the material delivery in strict accordance with the prescribed procedures;

1.4. 1.7 Complete other tasks assigned by the leaders.

1.4.2 qualifications

Under 40 years old1.4.2.1;

1.4.2.2 technical secondary school or above;

1.4.2.3 Good health and no infectious diseases;

1.4.2.4 Rich experience in warehouse management and operation and good professionalism;

1.4.2.5 Able to operate computer skillfully;

1.4.2.6 Diligent and team player.

1.5 buyer

The buyer is responsible for purchasing the materials needed by the company and tracking the purchased materials.

1.5. 1 job responsibilities

1.5. 1. 1 Responsible for making the purchase plan of the company's goods;

1.5. 1.2 Purchase according to the purchase list;

1.5. 1.3 is responsible for returning and replenishing products that do not meet the requirements, and purchasing goods needed by various departments of the company;

1.5. 1.4 is responsible for contacting the warehouse, dealing with the quality problems of semi-finished products in time, and urging suppliers to supply goods in time;

1.5. 1.5 is responsible for comparing supplier quotations and sorting out supplier information, collecting relevant procurement samples and maintaining good relations with suppliers;

1.5. 1.6 is responsible for reviewing invoices, delivery notes, quotations or purchase orders of suppliers;

1.5. 1.7 assist the warehouse to do a good job of goods warehousing acceptance, and ensure that the goods procurement meets the procurement requirements;

1.5. 1.8 is responsible for investigating and screening suppliers of goods and compiling a list of qualified suppliers;

1.5. 1.9 Do a good job in reimbursement and settlement of cash or cheque purchases;

1.5. 1. 10 Complete other tasks assigned by the leaders.

1.5.2 qualifications

1.5.2.1under 40 years old;

1.5.2.2 technical secondary school or above;

1.5.2.3 Good health and no infectious diseases;

1.5.2.4 More than three years purchasing experience;

1.5.2.5 Independent, confident, proactive, good interpersonal relationship and strong sense of responsibility;

1.2.5.6 Diligent and team player.

2. Ministry of Development

Under the direct leadership of the company's competent leader (manager), the development department is responsible for the management, consultant training and theoretical construction of the company's foreign property management projects.

2. 1 development manager

Under the direct leadership of the company's leaders in charge, the development manager is responsible for the management of the company's external liaison projects, business negotiations, signing contracts, etc.

2. 1. 1 Job responsibilities

2. 1. 1. 1 Contact, negotiation and signing of property management projects;

2. 1. 1.2 Organization and implementation of property consultancy projects;

2. 1. 1.3 Organize and implement foreign-related property training;

2. 1. 1.4 Return visit of the taken-over project and company renewal;

2. 1. 1.5 Organization and compilation of bidding documents and consulting materials;

2. 1. 1.6 Work organization arrangement of department personnel;

2. 1. 1.7 Complete other tasks assigned by the leaders.

2. 1.2 qualifications

Under 0.40 years old 2.1.2.65438+;

2. 1.2.2 College degree or above;

2. 1.2.3 Good health and no infectious diseases;

2. 1.2.4 More than three years working experience in business development;

2. 1.2.5 has strong leadership and management ability, and is brave in pioneering and innovating;

2. 1.2.6 experience in bidding, market development and business development.

2.2 Head of Development Business

Under the direct leadership of the manager of the development department, the business director of the development department is responsible for the implementation of specific work such as liaison projects, consultant training and scheme preparation between the company and departments.

2.2. 1 Job responsibilities

2.2. 1. 1 Contact and discuss property management projects;

2.2. 1.2 property consultant implementation;

2.2. 1.3 Implement external property training;

2.2. 1.4 preparation of bidding documents and consulting materials;

2.2. 1.5 Complete other matters assigned by the leaders.

qualifications

2.2.2.1under 40 years old;

College degree or above in 2.2.2.2;

2.2.2.3 is healthy and free from infectious diseases;

2.2.2.4 has more than two years of business development experience;

2.2.2.5 has strong management ability;

2.2.2.6 works hard and has the spirit of teamwork.

2.3 Development of sales staff

2.3. 1 Job responsibilities

2.3. 1. 1 Contact and discuss property management projects;

2.3. 1.2 Participate in the preparation of bidding documents and consulting materials;

2.3. 1.3 Complete other matters assigned by the leaders.

qualifications

2.3.2.1under 40 years old;

College degree or above in 2.3.2.2;

2.3.2.3 is healthy and free from infectious diseases;

2.3.2.4 has more than one year experience in business development;

2.3.2.5 works hard and has a strong sense of teamwork.

3. Quality department

Under the direct leadership of the company's competent leader, the quality department is responsible for supervising, controlling and improving the service quality provided by the company and the management office. Among them: exercise authority according to the requirements of quality management system documents; All matters that affect the quality of service, no matter who is involved, have the right to deal with them according to regulations; Be able to implement corrective and preventive measures independently according to the authority granted by the company; Have the right to inspect and supervise the whole service process; When necessary, have the right to request relevant departments to stop relevant service activities due to quality problems.

3. 1 Manager of Quality Department

3. 1. 1 Job responsibilities

3. 1. 1. 1 Supervise and manage the quality of the service provision process of each functional department of the company;

3. 1. 1.2 is responsible for identifying nonconforming products, tracking the processing results of nonconforming services, and effectively handling customer complaints;

3. 1. 1.3 Responsible for organizing the continuous improvement of the quality management system and services and the control of corrective and preventive measures, putting forward rectification requirements for potential quality problems, and tracking and verifying the implementation effect;

3. 1. 1.4 Be responsible for the management and calibration of all monitoring and measuring devices of the company, and make periodic verification plans;

3. 1. 1.5 Be responsible for the transfer, analysis and processing of internal and external related data of the company;

3. 1. 1.6 Assist the general manager to carry out the implementation management review;

3. 1. 1.7 Plan to organize an internal jury and be responsible for its implementation;

3. 1. 1.8 Responsible for organizing all departments to plan the quality management system, prepare corresponding planning documents, and supervise and inspect the implementation effect;

3. 1. 1.9 is responsible for the management and control of organizational system documents.

3. 1.2 qualifications

Under 0.45 years old 3.1.2.65438+;

3. 1.2.2 College degree or above;

3. 1.2.3 Good health and no infectious diseases;

3. 1.2.4 More than five years management experience and strong sense of responsibility;

3. 1.2.5 Strong leadership and management skills;

3. 1.2.6 Honest, cheerful and innovative.

3.2 Quality supervision

3.2. 1 Job responsibilities

3.2. 1. 1 Check the attendance of each department and management office, and check the daily labor discipline;

3.2. 1.2 Supervise the staff's duty, dress, polite language and polite service, and record the complaints;

3.2. 1.3 Investigate the owners' complaints about service quality in the process of property management, and record and analyze the complaints;

3.2. 1.4 remind, check and supervise the daily work of various departments and management offices against the quality system documents;

3.2. 1.5 supervise the special work of various departments and management offices and the work assigned by the general manager;

3.2. 1.6 Ensure the normal operation of the quality management system of the unit, summarize and analyze the causes of unqualified factors, and provide basis for the improvement of the quality management system.

qualifications

3.2.2.1under 40 years old;

College degree or above in 3.2.2.2;

3.2.2.3 is healthy and free from infectious diseases;

3.2.2.4 has more than three years of quality inspection experience and a strong sense of responsibility;

3.2.2.5 is just, fair and upright.

4. Safety management department

The safety management department is responsible for the company's safety precautions, the handling of major public security incidents, and the daily training and management of safety administrators.

4. 1 safety management manager

4. 1. 1 Job responsibilities

4. 1. 1. 1 Under the leadership of the general manager of the company, be responsible for the safety management of the company and ensure the effective operation of the quality system in this department;

4. 1. 1.2 Responsible for supervising and guiding the safety precautions in the property managed by the company, and coordinating the competent department of the company to deal with relevant major public security incidents and fire accidents;

4. 1. 1.3 cooperate with the administration and personnel department to apply for safety administrators, organize the implementation of the safety administrator training plan, and put forward handling opinions for unqualified safety administrators;

4. 1. 1.4 examine and approve the annual safety precautions and fire-fighting measures of each management office, and uniformly command and dispatch the safety administrators of each management office to deal with emergencies;

4. 1. 1.5 Responsible for monthly safety and fire inspection of each management office in conjunction with relevant departments, and urge each management office to rectify safety and fire hazards in time;

4. 1. 1.6 Do a good job in safety management, fire-fighting materials verification and supervision and management;

4. 1. 1.7 pay a regular visit to the owner's opinions and suggestions on the safety situation in the property managed by the company, make records and report to the general manager of the company;

4. 1. 1.8 Complete other tasks assigned by the leaders.

4. 1.2 qualifications

4. 1.2. 1.40 years old;

4. 1.2.2 College degree or above;

4. 1.2.3 Good health and no infectious diseases;

4. 1.2.4 More than three years working experience in property management;

4. 1.2.5 Strong leadership and management skills;

4. 1.2.6 has certain training skills.

5. Horticulture Department

Under the leadership of the company's leaders in charge, the Horticulture Department is responsible for the maintenance of flowers and trees in its jurisdiction, greening and beautifying the environment, guiding the greening departments of various management offices to carry out greening work, undertaking greening projects, and managing the nursery of the Horticulture Department.

5. 1 Manager of Horticulture Department

5. 1. 1 Job responsibilities

5. 1. 1. 1 Be fully responsible for the greening work in the jurisdiction, create a beautiful environment and ensure the effective operation of the quality management system of the department;

5. 1. 1.2 undertake greening projects internally and externally;

5. 1. 1.3 Manage the nursery of the Horticultural Department;

5. 1. 1.4 Macroscopically, manage and guide the greening sections of various management offices;

5. 1. 1.5 Organize and arrange employee on-the-job training in a planned way.

5. 1.2 qualifications

Under 0.40 years old 5.1.2.65438+;

5. 1.2.2 College degree or above;

5. 1.2.3 Good health and no infectious diseases;

5. 1.2.4 More than five years experience in landscaping;

5. 1.2.5 Strong leadership and management skills;

5. 1.2.6 proficient in garden planting and maintenance.

5.2 Greening supervisor

5.2. 1 Job responsibilities

5.2. 1. 1 According to different seasons, formulate and implement the greening plan of the company to guide the technical work of the greening department of the management office;

Specifically responsible for the nursery production management of the Horticulture Department;

5.2. 1.3 Responsible for the construction of greening project and the reasonable arrangement of labor force;

5.2. 1.4 Improve seedling production and management skills, be familiar with the names, characteristics and cultivation methods of various varieties, and master pest control methods and the use of garden machinery;

5.2. 1.5 patrol and check the greening work of each management office;

5.2. 1.6 Responsible for on-the-job training of employees;

5.2. 1.6 Responsible for the management of chemical fertilizers, pesticides and garden machinery.

qualifications

5.2.2.1under 40 years old;

College degree or above in 5.2.2.2;

5.2.2.3 is healthy and free from infectious diseases;

5.2.2.4 has more than three years experience in landscaping and has certain training skills;

5.2.2.5 has a strong management ability and a sense of cooperation.

6. Management Office

Under the leadership of the company, the management office is responsible for the overall management of the property under its jurisdiction to ensure the normal operation of the property.

6. 1 Director of Management Office

6. 1. 1 Job responsibilities

6. 1. 1. 1 Seriously implement the company's management policy and various rules and regulations, cultivate employees' enterprising spirit, and make the management office have strong cohesion;

6. 1. 1.2 Formulate the annual and monthly work plans and financial plans of the management office;

6. 1. 1.3 Responsible for the recruitment, training, inspection and assessment of the management office staff;

6. 1. 1.4 Be fully responsible for the public security, fire fighting, greening and sanitation of the community;

6. 1. 1.5 Be familiar with the situation of the community, keep close contact with the owner, and handle or reflect the owner's complaints in time;

6. 1. 1.6 Conduct spot checks and inspections on the supply and operation of public facilities and the services provided to the owners;

6. 1. 1.7 read the duty record of the batch management office;

6. 1. 1.8 assist the company's finance department to supervise the income and expenditure of various funds in the community and urge the administrator to settle accounts daily;

6. 1. 1.9 is responsible for the acceptance and takeover of the community, and participates in the environmental design and planning of the community, major construction projects, etc. , and supervise;

6. 1. 1. 10 Seriously complete other tasks assigned by the company.

6. 1.2 qualifications

6. 1.2.65438+

6. 1.2.2 Strong management, organization and coordination skills and rich work experience;

6. 1.2.3 with intermediate or above technical titles or college education;

6. 1.2.4 Holding a property management certificate;

6. 1.2.5 Be fair, honest and law-abiding.

6.2 Property Manager (Water and Electricity)

6.2. 1 Job responsibilities

6.2. 1.65438+

6.2. 1.2 Handle the owner's check-in and check-in procedures according to the Property Management Regulations and relevant regulations;

6.2. 1.3 Ensure the power supply and water supply of the community;

6.2. 1.4 Ensure that the daily inspection, monthly inspection and annual inspection of power supply and water supply equipment in the community are normal;

6.2. 1.5 Arrange the water pump room and power distribution room for inspection on duty;

6.2. 1.6 Responsible for the safe operation and maintenance of elevators in buildings;

6.2. 1.7 warmly receive the residents, record the complaints and demands of the owners in detail, explain patiently and handle them in time;

6.2. 1.8 Transcribe the water and electricity meter daily;

6.2. 1.9 is responsible for water quality sampling to ensure water safety;

6.2. 1. 10 Handle the matters authorized by the director in the absence of the management director;

6.2. 1. 1 1 Other tasks assigned by company leaders.

qualifications

6.2.2. 1 High school or above;

6.2.2.2 property management certificate and water and electricity operation certificate (issued by the labor department);

At least 3 years working experience in hydropower management in 6.2.2.3;

6.2.2.4 is diligent, dedicated and happy.

6.3 Property Manager (Security)

6.3. 1 Job responsibilities

6.3. 1. 1 Listen to the director's arrangement and earnestly complete all the work assigned by the director;

6.3. 1.2 Handle the owner's check-in formalities according to the Property Management Regulations and relevant regulations;

6.3. 1.3 Check and supervise the safety management in the community;

6.3. 1.4 patrol the safety management of the community according to regulations, and fill in the patrol record in detail;

6.3. 1.5 assist the director of the management office to do a good job in the training and assessment of safety administrators;

6.3. 1.6 warmly receive the residents, record the complaints or requirements of the owner in detail, and explain patiently or handle them in time;

6.3. 1.7 Be familiar with the use of fire-fighting equipment and take emergency measures immediately in case of fire;

6.3. 1.8 Handle and report major problems or emergencies in time;

6.3. 1.9 Strictly abide by the duty system, stick to their posts, find problems and solve them in time in shifts on holidays, and do not delay or postpone them on the grounds of holidays;

6.3. 1. 10 to participate in the handling of emergencies after work;

6.3. 1. 1 1 Complete other tasks assigned by company leaders.

qualifications

6.3.2. 1 High school education or above (veterans and party member are preferred);

6.3.2.2 has a property management certificate;

More than one year working experience in 6.3.2.3;

6.3.2.4 has rich social experience and strong eloquence, and can make a report;

6.3.2.5 is diligent, dedicated and happy.

6.4. Property Manager (Cleaning Class)

6.4. 1 Job responsibilities

6.4. 1. 1 Listen to the director's arrangement and earnestly complete all the work assigned by the director;

6.4. 1.2 Handle the owner's check-in formalities according to the property management regulations and relevant regulations;

6.4. 1.3 inspect and supervise the cleaning work in the community;

6.4. 1.4 patrol the cleaning and hygiene work of the community as required and fill in the patrol record in detail;

6.4. 1.5 assist the director of the management office in the training and assessment of cleaning staff;

6.4. 1.6 warmly receive the residents, record the complaints or requirements of the owner in detail, and explain patiently or handle them in time;

6.4. 1.7 Timely handle and report major events or emergencies;

6.4. 1.8 Strictly abide by the duty system, stick to the post and shift during holidays, find problems in time and solve them in time, and don't delay on the grounds of holidays;

6.4. 1.9 Complete other tasks assigned by company leaders.

qualifications

6.4.2. 1 High school education or above;

6.4.2.2 has a property management certificate;

More than one year working experience in 6.4.2.3;

6.4.2.4 has rich social experience and strong eloquence, and can make a report;

6.4.2.5 is diligent, dedicated and happy.

6.5 Property Manager (Maintenance)

6.5. 1 Job responsibilities

6.5. 1. 1 Listen to the director's arrangement and earnestly complete all the work assigned by the director;

6.5. 1.2 Handle the owner's check-in formalities according to the property management regulations and relevant regulations;

6.5. 1.3 Responsible for property warranty and property supervision;

6.5. 1.4 Responsible for the daily maintenance of the property;

6.5. 1.5 patrol the property, buildings and public facilities, and fill in the patrol record;

6.5. 1.6 Responsible for the preliminary examination and supervision of decoration;

6.5. 1.7 warmly receive the residents, record the complaints or requirements of the owner in detail, and patiently explain or handle them in time;

6.5. 1.8 Strictly abide by the duty system and handle all kinds of emergencies in time;

6.5. 1.9 Complete other tasks assigned by company leaders.

Qualifications:

6.5.2. 1 High school education or above;

6.5.2.2 has property management certificate and water and electricity operation certificate (issued by Haikou Labor Bureau);

More than one year working experience in 6.5.2.3;

6.5.2.4 has rich social experience and strong eloquence, and can make a report;

6.5.2.5 is diligent, dedicated and happy.

6.6 Property Manager (Community Culture, Paid Services)

6.6. 1 Job responsibilities

6.6. 1. 1 Listen to the director's arrangement and earnestly complete all the work assigned by the director;

6.6. 1.2 Assist in the formalities of entering and staying in the house;

6.6. 1.3 Do a good job in community cultural activities;

6.6. 1.4 Conduct public opinion surveys and be responsible for centralized handling and feedback of customer complaints;

6.6. 1.5 Plan convenience projects and do a good job in renting and managing shops in the property;

6.6. 1.6 assist the director to create civilized residential areas of the property and do a good job in the property publicity column;

6.6. 1.7 Assist the Director in handling major emergencies;

6.6. 1.8 Complete other tasks assigned by company leaders.

qualifications

6.6.2. 1 High school or above;

6.6.2.2 has a property management certificate and a certain literary specialty;

More than one year working experience in 6.6.2.3;

6.6.2.4 has rich social experience and strong eloquence, and can make a report;

6.6.2.5 is diligent, dedicated and happy.

6.7 Financial background staff

6.7. 1 Job responsibilities

6.7. 1. 1 Check the bills brought out by the personnel on duty and recover the expenses in time;

6.7. 1.2 Collect all kinds of money in time, hand it over to the company or deposit it in the bank in time, and make financial registration;

6.7. 1.3 Complete all kinds of reports that the company needs at any time;

6.7. 1.4 Count the quantity of water and electricity meters every month, calculate the cost and issue a charge notice;

6.7. 1.5 warmly receive the residents, record the complaints or requirements of the owner in detail, and explain patiently or handle them in time;

6.7. 1.6 Responsible for keeping keys such as building doors, unoccupied door and security door;

6.7. 1.7 Be responsible for the monthly attendance statistics of management staff;

6.7. 1.8 Organize the weekly meeting, and be responsible for the housekeeping and cleaning of the office;

6.7. 1.9 is responsible for the registration and data management of all items in the management office;

6.7. 1. 10 Complete other tasks assigned by the leaders.

qualifications

6.7.2. 1 Technical secondary school or above (graduated from accounting major);

6.7.2.2 has a professional certificate in accounting;

More than one year working experience in 6.7.2.3;

6.7.2.4 has rich social experience and strong eloquence, and can make a report;

6.7.2.5 is diligent, dedicated and happy.