Professional thinking of property managers

The property management company is hired by the owner to take up the property management work, and all the efforts and work of the property management company are to meet the needs of the owner. Therefore, property management personnel should straighten out the relationship with the owners, truly respect the owners and put the owners first. Property managers should understand that it is the owners who provide job opportunities for the management company and themselves. The owner's satisfaction is the direction and goal of his work. That kind of non-performance of the contract, improper management and service, how much management fees have been collected, how many things have been done, how much money has been collected, how much work has been done, and even cold eyes (insults) to the owners are tantamount to smashing the brand of the management company and losing their jobs.

(2) Management is the concept of service.

The rise of property management has changed the style of the elderly under the housing management system in the past, so it has been welcomed by people. Although the essence of property management is to provide services, due to the influence of traditional concepts, some property managers still lack understanding of this feature of property management, and always think that they are "in charge", even for the owners, they are just "in charge" and do not want to serve.

Management is the concept of service, that is, in the process of management, everything starts with serving the owners, taking daily work as service and service as satisfaction. Even for some positions that do not directly face the owner, such as computer room and control room, we should link the quality of work with the service owner, and provide the owner with a safe, comfortable and efficient living and working environment with good management quality.

(3) technical service concept

In the post of property management, management is technology, engineering is technology, and service should also focus on technology. With the development of modern property management, the technology content of property is getting higher and higher, the procedures of property operation are more complicated, and the owners' requirements for management and service are more diversified. This requires property management personnel to be more professional and diversified in management and service technology, constantly learn the professional knowledge of property management, constantly improve their professional level, and provide more satisfactory services to owners at a higher and newer level.

(4) Loyal service concept

On the one hand, property managers should be loyal to the owners, whose interests are above everything else, strictly perform the management contract and make every effort to safeguard the interests of the owners from losses; On the other hand, with the implementation of entrusted management mode, more and more properties are managed by management companies. In order not to be entrusted by the owner, the management company always sends excellent managers as managers of a certain property, especially senior managers. Therefore, property management personnel must also be loyal to the management company and safeguard its reputation and interests according to the contract requirements. They should not only pay attention to the interests of the owners or other parties, but also damage the image and reputation of the management company with improper and illegal words and deeds.

Many property management companies concretize and organize their professional ideas, which is easy to operate. For example, the professional ideology (morality) requirements of Guangzhou World Trade Center Building Management Co., Ltd. are: love and respect for their posts, observe discipline, study hard, distinguish between public and private, be diligent and thrifty, unite and cooperate, and keep secrets strictly.