Elevator complaint telephone number 96333

The elevator complaint number is not 96333. 96333 is a government-supervised rescue and maintenance telephone for elevator operation or failure, which has been opened in Guangzhou, Hangzhou, Xi and other places. "

After receiving the call for help, the monitoring center will lock the position of the people trapped in the elevator at the first time, accurately reach the floor where the elevator car is located, and quickly contact the maintenance unit, the second-class elevator emergency rescue station, or contact the fire rescue personnel to let the trapped people get help quickly. Andy, head of Guangzhou Elevator Safety Operation Monitoring Center, said that the average time for rescuers to arrive at the scene was 12 minutes, and the average time for rescuing trapped people was 6.8 minutes, which was 60% shorter than the relevant regulations.

First, the elevator problem can be complained to the following departments:

1. complain to the property management department. According to the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in daily elevator maintenance.

2. If there is a quality problem with the elevator, complain to the Technical Supervision Bureau or call the complaint hotline immediately.

Second, under what circumstances does the elevator problem constitute an accident?

In the elevator problem, when the elevator car stays with people for more than 2 hours, it constitutes an accident, which is a general accident at this time. Causing casualties or property losses, according to different degrees, it is divided into major accidents, major accidents and particularly major accidents. General accidents shall be investigated by the municipal special equipment safety supervision and management department in conjunction with relevant departments. Major accidents shall be investigated by the special equipment safety supervision and management departments of provinces, autonomous regions and municipalities directly under the Central Government in conjunction with relevant departments. Major accidents shall be investigated by the special equipment safety supervision and management department of the State Council in conjunction with relevant departments to organize an accident investigation team. Particularly serious accidents shall be investigated by accident investigation teams organized by relevant departments authorized by the State Council or the State Council.

Three, the purchase of elevator room should pay attention to the problem

Pay attention to the following questions when buying an elevator room.

1. Fire power supply

The stairwell, fire elevator room and its antechamber, shared antechamber and refuge floor (room) should be provided with emergency lighting and evacuation indication signs, and the battery can be used as standby power supply, and the continuous power supply time should not be less than 20 minutes; The continuous power supply time of high-rise buildings with a height exceeding 100m should not be less than 30min.

2. Elevator quality

When buying a house, we must pay attention to choosing an enterprise with reliable elevator quality, ask the property maintenance personnel how to rescue when there is a fault, and sign a letter of responsibility with the developer to stipulate how to compensate for the elevator accident.

3. Property management

Whether there is a guard room on duty at the bottom of the building, whether the monitoring security measures are in place, whether there is security patrol in the building, and evacuation safety in case of emergency can not be ignored.

Legal basis:

Article 278th of the Civil Code of People's Republic of China (PRC) * * * The following matters shall be decided by the owner * * *:

(a) to formulate and amend the rules of procedure of the owners' congress;

(2) Formulating and amending management regulations;

(three) to elect the owners' committee or replace the members of the owners' committee;

(four) the selection and dismissal of property services companies or other management personnel;

(five) the use of funds for the maintenance of buildings and their ancillary facilities;

(six) to raise funds for the maintenance of buildings and their ancillary facilities;

(seven) renovation of buildings and their ancillary facilities;

(eight) change the use of * * * or use * * to engage in business activities;

(nine) other major matters related to the management rights of * * * and * * *.

The owners * * * agree that the decision shall be passed by the owners who account for more than two-thirds of the exclusive area and more than two-thirds of the total number. Decisions on matters specified in Items 6 to 8 of the preceding paragraph shall be subject to the consent of the owners and more than 3/4 of the voters who participate in voting on the exclusive part. Other matters specified in the preceding paragraph shall be decided with the consent of more than half of the owners voting, and with the consent of more than half of the owners voting.