Daily cleaning work plan

As Ai Jia Ming Di Property has just been established, it is currently in the early stage of property intervention. All aspects of work are being carried out one after another. Ming Di, Ai Jia belongs to a fully enclosed high-grade residential district, and the service quality and service requirements for cleaning are bound to reach a higher level.

First, improve various management systems and form a supporting assessment and supervision mechanism. 20 10 will revise and improve various management systems on the original basis, and establish a systematic performance appraisal mechanism. Change the passive state of "people manage people" in the past, cultivate employees' self-discipline awareness and self-discipline, so as to move towards a benign track of "systems manage people and systems restrain people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors.

The implementation of the first question responsibility system requires employees of this department to master more information, such as all aspects of hotels and office buildings, daily habits of important leaders, etc. , as well as the flexibility of employees to handle things and the ability to solve customer service needs. Officially implemented in 2008 1 month, the department will make great efforts to deal with the problems complained by the owners, and implement the principle of "who is in charge, who is responsible", check the problems to the end, never overstock, do a good job in file management and deal with the problems.

In order to deepen employees' understanding of property cleaning work and strengthen their sense of responsibility, the property cleaning department will sign a floor inspection-free agreement with key floor employees on 20 10, so that employees can check and correct their work during the foreman's vacation, participate in management and be responsible for shift work, fully reflect their own values and trust of the department, and make employees more enthusiastic about their work.

At present, the documents, letters and newspapers in the office building are delivered by our department in cooperation with the party Committee office, but the service content is limited to opening the door.

Starting from 20 10, the Ministry will establish engineering maintenance files to record some special maintenance items, so as to facilitate timely tracking and understanding of regional maintenance, thus more effectively ensuring the integrity of facilities and equipment in the region, and at the same time better understanding the operation of facilities and equipment in the region for a period of time.

Cultivate employees' observation ability, provide personalized services and build service brands.

With the development of hotels and groups, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also rising. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about".

The department will focus on training employees how to provide personalized services according to the living habits of group leaders.

1. Encourage training: for those who have outstanding performance in their work and are led by the group.

2. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and old employees can find the gaps through comparison, make up for the deficiencies and improve their understanding.