How to write [four articles] about catering service experience?

1. What's the experience of catering service?

It has been nearly 10 years since I came out of school to work, and I have changed countless jobs. I found that I still prefer the catering service industry, like dealing with customers, especially foreigners. Therefore, compared with other industries I have worked in, I am more devoted and passionate. Based on the present and looking forward to the future. Combined with years of work experience, I now have some views on catering services, as follows: As the saying goes, customers are God and customers are our parents. So, how can we make customers care about us after every consumption? Do you want to come again next time? The answer is simple: quality environment+quality products+quality service.

1, high quality environment. As soon as customers enter the restaurant, they can feel relaxed, comfortable and at home.

2. High quality products. With skilled and precise workmanship, we can tailor better and more delicious products for our customers. Although it is difficult for everyone to adjust, we should try our best to build our own characteristics and brands (competitiveness).

3. Excellent service. No matter what you do, when facing customers, the first thing you should do is to provide quality service. Only when you serve well will customers have the desire to spend. Even if some objective factors such as your product or environment make the customer dissatisfied, your excellent service will move him. If it is good, maybe he will give you some good opinions or suggestions, so that you can find out the shortcomings and improve it constantly. I have been engaged in catering service for three years and have encountered many such examples. The product is not good, but customers will come back next time because our service is very good. He believes that we will make progress and do better every time. So it is not difficult to satisfy customers, which requires us to "smile more, serve more and have a better attitude" when facing customers at ordinary times.

In addition, the most important point is the internal management of our company. All departments must work closely together. Don't let a small matter affect the development of the whole company. Learn to take care of the overall situation. Everyone should unite as one and unite as one. Each of us is a member of this team, and everyone has the obligation and responsibility to contribute to the development of the unit. The company provides us with a platform to show ourselves and express ourselves, and gives us an opportunity to realize the value of life, so we should work hard with a grateful heart. With the development of the company, we can make progress, and we can have the best of both worlds. Why not?

The above is my personal view on catering service. Because I'm just ignorant, and there are still many shortcomings. I hope you can give me more advice and give me some good opinions or suggestions. Once again, I would like to express my heartfelt thanks!

2. How to write the experience of catering service?

In the conference room on the second floor of the sales department, our company was fortunate to have invited the lecturer Mr. Huang to give us a training class. In this training class, I benefited a lot from what the teacher said, because what she said was closely related to our daily life and work, which benefited me a lot. First, the elements of enthusiastic service should be eye to eye, body to body, mouth to mouth and heart. At work, both customers and owners hope that our property can achieve the first four points. Enthusiastic service can reduce complaints at work. Second, enthusiastic service can narrow the distance with the owner and make the work have a good start.

Second, principles, whether in work or life, we all need principles, including the principle of smiling, the principle of right and wrong, the principle of opportunity and the principle of transposition.

Third, the concept of absolute responsibility, in the work, we must be clear about our position, our post, but also know our enterprise, our team.

Fourth, the difference and magic between negative mentality and positive mentality. If we have a negative attitude, then opportunities will slip away at random, and we can't give full play to our potential abilities. What's more, we can't enjoy life well. On the contrary, if you have a positive attitude, you can stimulate your enthusiasm in your work, enhance your creativity, and always feel lucky and do everything smoothly!

Self-adjustment, adjust the mentality. Eliminate destructive criticism; Be responsible for yourself and keep your promise; And know how to verify yourself.

6. Being a person in advance should be a person who dares to take responsibility, has team spirit, is good at learning, has centripetal force and understands the needs of the organization and others.

7. Service mentality: First, helping others is to help others first; Second, people are long and short; Third, communicate more, care less, reflect more and complain less.

Each of the above points is worth learning. At work, we should apply what we have learned and give full play to good ideas and good examples. Self-improvement, self-improvement!

3. How to write the experience of catering service?

When I opened my eyes and turned on my mobile phone to look at the time in the morning, I accidentally turned to my calendar. It took me a year to know. This year, I experienced a lot and felt a lot. This little girl, who has just entered the society, has gradually come to know the world. As a catering waiter, the understanding of work is no longer as easy and simple as previously thought. Delicious food, decent appearance, dignified manners, basic polite expressions and smiling at every guest, we firmly believe that thoughtful service will leave a good impression on our guests. As the saying goes, "one minute on the job, one second on the job", in addition to the basic service work, the daily cleaning and sorting work should also be comprehensive, just to provide a good dining environment for guests.

Details determine success or failure. As a greeter, whenever it rains, prepare some paper towels or rain gear in advance. When the guests arrive, you can wipe the rain with one or two paper towels in time, or greet the guests at the door with prepared rain gear in person. The effect is definitely much better than standing at the reception desk all the time and showing a professional smile. Although it is only a small move, the guest will feel your warm service and think that you are thinking of him. As the so-called "ceremony" is light and affectionate, how can you not be moved by the warmth of giving charcoal in the snow? For another example, when a guest plans a birthday party, we can prepare a longevity noodle for him in advance before the meal, and then gently pick one out after it is served on the table, put it by the bowl, hold it to the birthday girl with both hands, and say: longevity noodles are long, I wish you happiness as the East China Sea and longevity as the South Mountain. Guests have said that "AVIC real estate is so sweet". After the banquet, help the guests open their seats in time, hand over their clothes, check whether there are any omissions, and greet the guests politely. This truly reflects our sincere service, seemingly insignificant things, but can be felt in the hearts of guests

4. How to write the experience of catering service?

Time always leaves quietly in such a hurry, and our second anniversary will be ushered in in a blink of an eye, which means that I have been working for two years. With the increase of temperature, thanks to the support and help of leaders and colleagues, I stand in the position of floor supervisor, and I want to express my heartfelt thanks to my dear family! As a floor supervisor, I play the role of connecting the preceding and coordinating the left and right. I face trivial and challenging work every day, and all the work is to improve service quality and work efficiency. My other duty is to keep my work organized, try my best to cooperate with the manager to do a good job in management, and release my emotions in line with the principle of seeking truth from facts. Report the situation.

The current catering competition includes service competition, quality competition and our family service; The first thing we are required to do is: smile: every employee should treat the guests with the most sincere smile. Smile is the most active, concise and direct welcome word. At the same time, we should pay attention to and be kind to every guest and let them spend willingly. We should remember that the guests are our parents and the other is preparation. We should be ready to serve our guests at any time, make all the pre-meal preparations, including mental preparation, adjust our state, always smile, be enthusiastic about welcoming our parents, and achieve unity and friendship among colleagues.