Annual work summary of property manager.

Annual Work Summary of Property Company:

Looking back on 20xx years, my work has undergone many changes. Near the end of the year, I transferred from the sales department to the current property department, from a terminal salesperson to a property manager of a property company. Fortunately, it is not very strange, because of the original contacts, I have some understanding and understanding of the service and daily work of the property.

When I came to the property, I also started a new working course. More than a month has passed and the work is proceeding in an orderly way. I have gradually become familiar with the work content and process of property management. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my recent work as follows:

I. Property services.

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure equipment maintenance, environmental sanitation, greening maintenance, order maintenance, study and training, and inspection by higher authorities.

During these four months' work, I learned a lot from my colleagues and teachers. Clearly understand the theme, grasp the time, put the customer first, and be careful and thoughtful. These are the work styles and attitudes that we should always adhere to. Details determine success or failure, and nothing can really win the praise of customers.

1. Really pay attention to every customer's needs and demands, and strive to achieve the purpose of local solution. Even if it fails, it is necessary to explain the reasons and reasons to gain the understanding of customers;

2. Strengthen work exercise and be familiar with service processes and details. Learn by heart, pay attention to working methods, be flexible, do not shirk and perfunctory, exchange sincere heart for understanding, and enrich your work goals and tasks with satisfactory service.

Second, office work.

Office work is a brand-new field for me, with many trivial matters and tight time, such as document processing, document management, document circulation and so on. While doing a good job in customer service, we should also pay attention to the time arrangement of various tasks to improve work efficiency and save working time.

Therefore, in the future, I will strengthen my sense of self-work, pay attention to speeding up the pace of work, make preparations and arrangements in advance, improve work efficiency, and strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

With the professional attitude of "working for yourself", I love my work and work creatively. During this period of work, I also have a deep understanding of myself. I still have many shortcomings, and it is the first time I have contacted various services, so my work efficiency needs to be improved;

Some work is not done carefully enough, and work coordination is not in place; Need to strengthen the provision of data to leaders; At the same time, strengthen communication and understanding with department leaders and employees. I will try my best!

Fourth, the direction and plan of efforts.

First, strengthen study and broaden knowledge. Study hard the professional knowledge of property and real estate and the common sense of relevant laws and regulations.

Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be an assistant to the property department in Dongying District;

Third, pay attention to the coordination and communication of all departments of the company, and effectively form an atmosphere of unity and cooperation;

Fourth, improve work efficiency, give full play to one's work enthusiasm and do good deeds in a down-to-earth manner.

"If you don't accumulate steps, there will be no miles; If you don't accumulate small streams, you can't become rivers and seas. " 20xx has gained experience and shortcomings, experienced difficulties and confusion, and felt enlightenment; 20xx, I will, as always, go all out to meet new challenges with a sincere heart and my own efforts!