Detailed rules for performance appraisal of cleaning staff

Detailed Rules for Performance Appraisal of Cleaning Staff (7 selected articles)

Formulate the relevant performance appraisal of cleaning staff and strengthen the code of conduct of cleaning staff. Let's take a look at the performance appraisal rules of cleaning staff with me. I hope it will help everyone.

Detailed Rules for Performance Appraisal of Cleaning Staff 1 1. Purpose:

In order to strengthen the code of conduct of the company's property cleaning staff, cultivate employees' awareness of efficient work and quality service, maintain the company's brand image and property service level in special service areas, and mobilize and motivate employees' work enthusiasm, these performance appraisal rules are formulated.

Second, the scope:

These rules are applicable to the assessment basis of rewards and punishments for cleaning staff in this center. If there is no Man Qin in that month (including entry, resignation, sick leave, personal leave, shift change, etc.). ), without performance appraisal, the company system will deduct the attendance bonus of the month.

Third, the principle:

Justice, notarization, openness and moderate punishment.

Fourth, the implementation of norms:

1 In case of repeated violation of discipline, depending on the seriousness of the violation, verbal warning, performance deduction, informed criticism, transfer from work and/or termination of the labor contract will be given.

2. The property management department will strictly follow the spirit of "fairness and justice, combining rewards and punishments, rewarding those who have made meritorious deeds and punishing those who have made mistakes".

3. The assessed employees should strictly obey the management of the person in charge of the center, treat the decision rationally, and must not contradict or refuse to accept it. If you are not satisfied with the decision, you can lodge a complaint with the center and apply for reconsideration in writing within one working day after receiving the order.

4. Encourage all employees to supervise and report the fairness and notarization of the implementation of rewards and punishments. According to these rules, the company can give appropriate rewards to employees who report effectively.

5. The management personnel who accept the report must keep the employee information strictly confidential, and offenders will be given demotion or salary reduction according to the seriousness of the case.

6. In addition to the performance penalty imposed by the center on the assessed employees, the company may impose administrative sanctions according to the work conditions of the assessed employees. If losses are caused to the company or customers due to negligence, in addition to deducting performance expenses, negligent employees should also bear civil compensation liability and criminal liability in accordance with national laws and regulations.

8. Performance appraisal scoring standard: the scoring system is the percentage deduction of performance pay.

Five, the punishment standard:

(1) Reward:

1. Be brave in innovation and actively put forward reasonable suggestions, 5-20 points.

2. Put an end to xx phenomenon and report and verify xx behavior. Will get 10 points.

3. Improve work efficiency and skills and save resources, 5- 10.

4. Use spare time to study and retrain, with relevant certificate 10.

5. Reward 5- 10 to actively provide favorable clues for the company to investigate accidents.

6. Not afraid of difficulties, but still stick to the post and reward 5 points.

7. 3 points for doing good deeds.

8. Participate in collective activities organized by the company, and add 5 points for outstanding performance.

9. Dedication and constant sacrifice of one's time and efforts are rewarded 10.

10. Enthusiastic and active participation in public welfare awards 1-5 points.

1 1. 5- 10 for "Love your job and dare to take on heavy responsibilities"

12. Excellent service, praised by customers:

5 points for verbal praise.

Letter of commendation (single person) reward 10 point

Send a banner in recognition of the award 15 points.

13. Do not lose money, and pay it in time.

The value of 500 yuan (inclusive) is less than 2- 10, the value of 500- 1000 yuan 10-50 points, and the value of 1000 yuan (inclusive) is more than 50 points.

14. Work conscientiously and responsibly to recover the losses of customers.

The value of 500 yuan (inclusive) is less than 2- 10, the value of 500- 1000 yuan 10-50 points, and the value of 1000 yuan (inclusive) is more than 50 points.

15. Participated in the skills competition and service competition organized by the property management department with excellent results.

50 points for the first prize, 25 points for the second prize and 0/0 for the third prize.

(2) Punishment:

( 1) gfd

1. 5 points will be deducted if you don't wear your work card at work.

2. Deduct 10 for not wearing work clothes at work.

3. Work clothes with obvious dirty marks will be deducted for more than 2 days (including 2 days) 10 point.

4. Before going to work, those who are disheveled or have a poor image will be deducted 10.

5. Those who are listless at work and have poor mental outlook will be deducted 10.

6. 20 points will be deducted for sleeping or dozing off during working hours.

(2) Code of Conduct

1. Leave the work area without authorization, 5 points will be deducted.

2. 5 points will be deducted if the ground cleaning in the responsibility area is not clean.

3. The responsibility area metope is not clean 5 points.

4. 5 points will be deducted if the handrails of the corridor in the responsibility area are not clean.

5. If the window sill and glass are not clean, 5 points will be deducted.

6. 5 points will be deducted for dirty fire hydrants and signs.

7. Public * * * lamps and lanterns are not clean (except those that cannot be cleaned), 5 points will be deducted.

8. If the handicraft is not clean, 5 points will be deducted.

9. 5 points will be deducted if the door is not cleaned.

10. After the customer leaves, if he doesn't take the initiative to clear the desks and chairs for negotiation (more than 15 minutes), he will be deducted 10.

1 1. Chatting together during working hours (more than 3 people) will be deducted 10.

12. Take a rest in the customer reception and company office area, and deduct 10.

13. 20 points will be deducted for using office equipment configured by the company without consent.

14. If you use the company phone without permission, deduct 10.

15. Take home the cleaning products configured by the company, and deduct 20 points.

16. Deduct 20 points for doing things unrelated to work during working hours.

17. 5 points will be deducted for being late for work (except for late wages).

18. If you don't leave work, you will be deducted 10.

19. If you eat food or snacks during working hours, deduct 10.

20. 10 The working hours will be deducted without permission.

2 1. If you leave without permission, 50 points will be deducted for absenteeism (excluding absenteeism salary).

22. Deduct 10 if you don't go to work or shift at will.

23. Take advantage of the job to ask for the customer's property and deduct 50 points.

24. Deduct 20 points if you say something you shouldn't say to the customer.

25. 50 points will be deducted for revealing company configuration and customer secrets.

26. If the sense of responsibility is not strong, 20-50 points will be deducted for damage or loss of company or customer property.

27. If the service attitude is poor, 20 points will be deducted if the customer complains effectively.

28. Unreasonable refusal to carry out the tasks assigned by managers will be deducted 10.

29. 50 points will be deducted for disobeying the punishment of management personnel, insulting or contradicting management personnel.

30. The cleaner should stop what he is doing when he meets the superior leader and the head office leader, and take the initiative to say hello. Only after pedestrians pass by can they continue to work. Say hello if you don't stop working, 5 points will be deducted.

After reading the above contents, I understand that if there is any violation of discipline, it will be punished according to the standards of performance appraisal rules.

Detailed rules for performance appraisal of cleaning staff II. Strictly implement the cash management system and manage checks and bank accounts.

Two, according to the organization's income and receivables, to raise funds.

Three, the correct use of funds, the investment and use of funds to be aware of, timely settlement of creditor's rights and debts, to clean up.

Four, all property and materials should be consistent with each other.

Five, according to the provisions of the standard implementation of bonuses, subsidies, welfare expenses.

Six, in accordance with the law, timely and fully turned over to the financial account for storage, for the use of extra-budgetary bonuses in accordance with the provisions of the plan, reasonable arrangements.

Seven, strictly implement the bill management system, the bill is registered, and there is a person in charge, in a timely manner to the relevant departments for annual inspection and verification.

Eight, conscientiously implement the fiscal reform measures, strictly abide by the review system of budget and final accounts of infrastructure projects. The purchase of bulk commodities must be approved by the government procurement department before it can be designated for purchase.

Nine, serious financial discipline, conscientiously implement the supervision order, found illegal behavior, should be promptly stopped to correct, otherwise have the right to report to the superior leadership.

Ten, organize the preparation of financial budget plan, according to the relevant information, real, scientific and accurate prediction of the use and investment of funds.

Eleven, in strict accordance with the measures for the administration of state-owned assets, the management of fixed assets and current assets, fixed assets need to be reported loss, scrap, must be approved by the leadership, reported to the higher authorities and the Municipal State-owned Assets Supervision and Administration Bureau for approval before disposal.

Twelve, conscientiously complete the layout and arrangement of the Provincial Department of Culture and the Department of Finance.

Thirteen, actively get in touch with superiors, in case of special circumstances need to report in time, or report the relevant work information at any time.

Detailed rules for performance appraisal of cleaning staff 3 1. Conscientiously implement the relevant regulations of the higher authorities, adhere to the "two lines of revenue and expenditure" and the system of separating tickets and fees, improve the financial system of the college, and manage money, materials and accounts separately. Set up a financial audit team of the Institute to regularly check and publish revenue and expenditure accounts.

2, the establishment of bill issuance, cancellation system, the use of municipal finance unified invoice, according to the standards and project fees approved by the Municipal Property Committee. All arbitrary charges are strictly prohibited.

3, the financial work to implement the director responsibility system, and the implementation of the "one pen" examination and approval system.

4. Unified management of kindergarten funds. The budget at the beginning of the year is jointly formulated by kindergarten leaders, accountants, general affairs and general trustees, and used in a planned way in combination with the graded budget.

5. Establish and improve the material procurement approval system. Where it is necessary to purchase bulk office supplies, materials, equipment, furniture, utensils and toys, all kinds of conference training fees, books and newspapers fees, infrastructure repair fees, all kinds of labor fees, large-scale activities fees, etc., a fund use plan should be prepared and reported to the director for approval. The rest shall be approved by the competent deputy director.

6, the unit shall not lend money to private individuals. If you need to borrow cash for business trip, you should fill in the loan voucher in advance. Approved by the leaders of the park, the borrower must reimburse and settle accounts in time. If it is necessary to extend the settlement time for special reasons, it shall be explained to the financial personnel and relevant leaders.

7. Each reimbursement voucher must be issued with the official seal of the voucher unit. Each voucher is true and reasonable, and can only be reimbursed after being signed by the manager, inspector and leader, and the accounting personnel supervision system is implemented.

8. The cashier will summarize checks, documents and vouchers once a week and submit them to the accountant, so as to settle accounts in time and prepare statements.

9, accounting personnel accounts should be daily and monthly, the park funds announced once a month, children's meals and snacks announced once a month to parents.

10, establish the system of acceptance, entry, delivery, registration, inspection and maintenance of fixed assets, so as to ensure that the accounts are consistent with the objects.

1 1. The class fees of each class should be used reasonably, and the checkout procedures should be completed on time according to the reimbursement procedures.

12. According to the requirements of the higher authorities, the college has established such systems as "shopping reimbursement procedures", "infrastructure reimbursement procedures", "repair reimbursement procedures" and "travel reimbursement procedures", and the staff should go through the reimbursement procedures on time in strict accordance with the procedural requirements.

Detailed rules for performance appraisal of cleaning staff 4. First, we should always remember that we are the industry standard in our work, and customer satisfaction will be our work goal.

Second, when you arrive at the customer's home, you should show your personal ID card and the company's work order, and check whether your tools are complete before you leave.

Third, clean standards.

(1) glass: the frame and slide rail shall be free of stains, watermarks and dust; Glass should be smooth and transparent, and there should be no blur and watermark.

(2) Power box and lamps: switch, outer cover, inner cover and ceiling lamp should be clean.

(3) Kitchen and bathroom: tiles must be clean and bright, free of oil stains, watermarks and dust.

(4) Door: The door frame and the door head must be cleaned, and the concave and convex parts must be thoroughly cleaned with a vacuum cleaner or brush, without dust and watermarks.

(5) Wall surface: The corners must be clean, and there shall be no watermark or dust on the wall surface after cleaning.

(6) Floor: The cleaned floor shall be clean, dust-free, free from traces and bright and clean. After customer acceptance, wipe it off with a clean mop.

Fourth, ask customers to check after cleaning. If the customer is not satisfied, please deal with it as soon as possible. You can't be lazy and perfunctory, and you can't quarrel with customers. If there is any dispute, you should contact the company for negotiation.

5. The cleaning tools should be brought back to the company completely. In addition to the wear and tear caused by normal use, if it is lost or damaged, it will be compensated according to the price. Do not take away the cleaning materials and tools provided by customers without permission. And there can be no stealing.

Six, when going out to work, pay attention to your manners, not to denigrate the image of the company and customers, and not to reveal the privacy of customers (home, work address; Mobile phone, phone number) leaked to others.

Detailed rules for performance appraisal of cleaning staff 5. Responsibilities of cleaning staff:

1. Strictly abide by the company's rules and regulations, provide civilized service and be polite to others.

2. Obey the command, and complete the cleaning work in the responsible area with good quality and quantity according to the working standards within the specified time.

3. If any abnormality is found in the cleaning process, such as electric leakage and damage to facilities, etc. , report to the supervisor in time, and take effective measures to assist professionals in troubleshooting.

4. Keep the cleaning tools and supplies properly, and don't lose them or damage them artificially. Don't lend them to others or take them home. If the tools are damaged or lost, compensate according to the price.

5. If the cleaner wants to resign, he must apply to the leader one week in advance, and can only leave after he agrees, and no one can replace him.

Second, the cleaning staff work area:

1. Responsible for cleaning the chairman, general manager, living room and office.

2. Responsible for the office building corridor and floor bathroom cleaning.

3. Be responsible for cleaning the doors and windows of the office building.

Three, cleaning staff working standards:

1. Wipe tables, floors, windowsills, doors, shelves, sofas, coffee tables, etc. At least once a day to avoid stains, dust and water.

2. Office supplies, documents and materials. It should be placed neatly, and it is not allowed to read it at will.

3. Wipe the glass and window frames regularly to keep them clean and bright.

4. Take out the garbage in time, keep the trash can clean and pollution-free, and replace the garbage bag in time.

5. The flowers and plants in the office building should be watered regularly, and the flowerpots should be kept free of sundries.

6. After cleaning, check whether the power supply of various office facilities is turned off, and finally close and lock the doors and windows.

7. The trash can in the bathroom should be emptied in time, and the urinal in the bathroom should be cleaned at any time, so that there is no stain or odor.

Four, safety operation procedures:

1. Ensure safe operation. When working at an altitude of more than two meters, you must use a ladder and pay attention to safety.

2. When cleaning the switch cabinet, beware of electric shock, and don't touch any machinery, equipment and switches without permission, so as to avoid failure, protect yourself and put safety first.

In addition, we must learn how to manage the cleaning staff well, so as to ensure that the staff in our company will not be lost and our own interests will be guaranteed.

Cleaning staff performance appraisal rules 6 Cleaning staff is responsible for the arduous cleaning and hygiene work of shopping malls, directly serving merchants and customers, and is also an important grass-roots organization to measure the management quality of the company. In order to standardize the store management of the company and improve the service quality, the cleaner post responsibility system is formulated, and each employee must conscientiously implement:

Working hours: Monday to Friday, 7: 30 am-65438+9:30 pm.

Saturday to Sunday, 8: 00 am-65438+9:30 pm

1, establish a high sense of responsibility, care about the interests of shopping malls, and strictly implement the regional cleaning responsibility system. In the process of cleaning, if any damage or abnormality of facilities and equipment is found, it should be reported to the superior supervisor or engineering maintenance personnel in time, and be responsible for managing the sanitary wares in the area to ensure that the sanitary wares are placed neatly and reasonably, keep fresh and beautiful at any time, and ensure that the shopping mall is clean and tidy inside and outside, leaving no sanitary corner. Cleaning staff should patrol the store at any time, and handle the dirt and sundries in time when they are found, so as to ensure the cleanliness and hygiene of the store at any time.

2, cleaning staff should strive to improve their own quality and sense of responsibility for the company, obey the leadership's work arrangement, abide by the company's work discipline, don't be late, don't leave early, don't leave without authorization, if there is something urgent, you must ask for leave from the supervisor. The personnel on duty shall not do anything unrelated to their jobs. Only with the approval of the supervisor can you rest in the lounge.

3. The health of the contracted post area must meet the prescribed standards. Those who fail to meet the standards for three consecutive times shall be given warnings, fines and dismissal respectively. The shift supervisor on that day should make detailed records.

4. The cleaning staff should be warm and considerate to the merchants and customers, behave dignified, be polite and generous, regard customers as God, and the shift supervisor must deal with customers' complaints immediately on the same day, and must not have disputes with customers.

5. When going to work, you must wear clean clothes and clothes as required, and wear a work card on your left chest. Shorts, vests or slippers are not allowed in any workplace at any time.

6, cleaning personnel should adhere to the principle in the work, unity and cooperation, treat each other with courtesy, are not allowed to slack off because of personal grievances, are not allowed to set obstacles to colleagues' equipment work, and are not allowed to disturb the work order with any excuse.

7, are not allowed to take public property, selling waste, if found, were given a fine and fired at the same time; Damage to sanitary tools shall be compensated according to the price. Items found shall be handed over to the supervisor in time.

8. The garbage in the shopping mall should be cleaned at any time, transported out of the venue or designated place in time with trash cans and garbage bags, and poured into containers. Escalators are not allowed to transport garbage. When transporting garbage, you must take the stairs. Stains and rubbish on escalators, stairs and surrounding areas must be removed in time.

9, cleaning personnel have the right to discourage and stop the destruction of public health, can't handle, solve should immediately report to the superior supervisor, have the right to put forward reasonable suggestions in the work.

10, the cleaning staff must strictly abide by the cleaning workflow of the cleaning staff.

The duties of the cleaning foreman

First, accept the supervision of the cleaning supervisor and lead the staff to complete the cleaning work of the day according to the cleaning procedure.

Second, the reasonable deployment of employees, cleaning the key and difficult parts on duty, and supervising employees to do a good job in cleaning the responsibility area, leaving no sanitary corner. And make daily cleaning records. (See attached page for record sheet)

Third, check the attendance of employees in this class, find out the reasons for absence, take remedial measures in time, arrange employees reasonably, ensure the completion of the work tasks of the day, and report the relevant situation to the supervisor in time.

Four, the supervisor care for cleaning tools, rational use of various appliances, so as not to cause damage, scientific use of various cleaning agents, so as not to pollute, corrode public facilities, cleaning appliances or cause harm to the human body.

V. Check the scope of cleaning effect:

1. Cleanliness of main walkways, passages, store halls, floors, walls and related facilities in the office area of the company.

2. Cleanliness of escalators and related facilities.

3. Cleanliness of glass walls, glass cabinets, exhibition stands, folding doors, guardrails and light boxes.

Chapter 7 Detailed Rules for Performance Appraisal of Cleaning Staff In order to implement the spirit of the company and ensure the effective implementation of relevant systems of the company; In order to ensure the corresponding rights and interests between the company and employees, enhance employees' sense of discipline, and maintain the normal operation of the department, the following penalty rules are formulated, hoping that all cleaning staff will be strict with themselves and follow them.

1, untidy instrument, 5 points;

2. Those who don't wear work clothes or employee ID cards will be deducted 10;

3. Deduct 5 points if you don't queue up for work;

4. Those who leave their posts, chat or do private affairs during working hours will be deducted 15 points;

5. Deduct 10 points for private friends during working hours;

6. If you eat during working hours, 5 points will be deducted;

7. Speak loudly or make unnecessary noise, 10;

8. Slow work, carefulness and carelessness, 10;

9, spitting, littering, confetti, 10;

10, those who arrive late or leave early will be deducted 1 minute;

1 1. If you don't go to work without reason or ask for leave in advance, you will be treated as absenteeism, and you will be deducted three days' salary for the month, and you will be dismissed immediately if you are absent twice;

12, those who walk or take the elevator with tools will be deducted 10;

13, 50 points will be deducted for sleeping during working hours;

14, assigning 20 points to the key chain designated by the company without approval;

15, if you are rude to the owner or company colleagues and quarrel with the owner, deduct 100;

16, noisy, abusive, foul language, violation of public order, disturbing the quiet of the community, will be deducted 100 points;

17, disobeying orders from superiors and being rude to superiors, 30 points will be deducted;

18, gambling and gambling in disguise, 50 points deducted;

19, if documents and certificates are altered or forged, and relevant company secrets are revealed, 0/00 points will be deducted;

20, damage to the company, the owner's property, according to the price compensation;

2 1, smoking is strictly prohibited during working hours, and offenders will be deducted 200 points. Smoking is not allowed in the community after work, and offenders will be deducted 100 points;

22, in violation of safety operation procedures, 50 points each time.

The above penalties will take effect as of the date of publication, with employee 1 equal to 1 RMB and foreman 1 equal to 1.5 yuan RMB.

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