After-sales service agreement

Complete collection of after-sales service agreements

A complete set of after-sales service agreements. In daily life, people often use agreements to protect their own interests. After all, the agreement is protected by law. After the other party violates the agreement, it can immediately terminate the agreement and get some compensation. Let's take a look at the complete set of after-sales service agreements.

After-sales service agreement 1

Party A: _ _ _ _ _ _ _ _ _ _ _ _

Party B: _ _ _ _ _ _ _ _ _ _ _

In line with the tenet of customer satisfaction and the business philosophy that service is half the battle, do a good job in _ _ _ _ _ _ _ _ _ _ after-sales service and establish _ _ _ _ _ _ _ _ _ _ _ _ _ brand for * *. Through negotiation, both parties sign the following contract on the after-sales service of _ _ _ _ _ _ _ in the distribution area of Party B:

I. Responsibilities and Powers of Party A

1. Actively cooperate with Party B to carry out after-sales service and maintenance, and implement the relevant regulations of the new Three Guarantees.

2. Be responsible for training Party B's maintenance personnel, and issue maintenance personnel certificates after examination. The longest training period is _ _ _ _ _ days, during which the accommodation and meals shall be borne by Party A (according to relevant standards).

3. Provide Party B with timely, accurate and dynamic product maintenance technical data.

4. The after-sales service management department of Party A shall regularly and irregularly check the service quality of Party B and the implementation of this Agreement.

Two. Party B's responsibilities and rights

1. A _ _ _ _ _ _ after-sales service organization must be established. With the expansion of sales, it is necessary to appropriately increase enough qualified maintenance personnel and some equipment.

2. Identify full-time maintenance personnel and notify Party A, and notify Party A in time if there is any change.

3. Party B must provide pre-sale, in-sale and after-sale services for _ _ _ _ _ in the distribution area, and shall not shirk.

Three. Service agreement and warranty scope (see warranty card for details).

Fourth, the service requirements

1. Party B must implement the service specifications formulated by Party A. ..

2. Party B must inform the user of the detailed rules for the use and maintenance of the motor and battery, and the company will not be responsible for any accident caused by violating the relevant provisions of the detailed rules.

3. After each maintenance, Party B must fill in the maintenance record form carefully, and analyze and summarize the monthly maintenance report and monthly parts replacement list at the end of the month.

4. Party B must conduct a customer satisfaction survey once a month, analyze and make statistics on the survey results, and fill in the Statistical Table of Customer Satisfaction Survey and Statistical Table of Customer Opinions.

5. Party B's monthly sales should be strictly registered and the monthly sales statistics should be filled in.

6. Party B must inform all users to send the "Warranty Receipt Card" on the last page of the warranty card back to the distribution offices within one month after purchasing the car, so as to obtain the right of the company to provide lifelong service for the product.

7. The monthly spare parts replacement list, monthly maintenance report, customer satisfaction survey statistics, customer opinion statistics, monthly sales statistics and warranty receipt card (mail) must be faxed to Party A's customer service department before _ _ _ every month.

8. If Party B finds quality problems in the sales process, it shall fill in the information feedback form in time and fax it to Party A's customer service department on the same day, and Party A will inform Party B of the processing result of the information feedback within three days.

Note: The above forms are samples provided by Party A, and the contents filled in by Party B must be true.

Party B's service must satisfy customers completely.

Five, product after-sales service parts distribution

1. Any after-sales service accessories of the product must be purchased, and the expenses shall be borne by Party B. ..

2. The accessories purchased by Party B must be paid to Party A's account before Party A delivers the goods; For the parts replaced within the three-guarantee period, Party A can deliver them only after receiving the fax of the parts replacement list and freight list from Party B and checking them correctly (the check result shall be notified to Party B).

note:

1. Party A pays the cost of distributing all the accessories, and Party B pays the postage for returning the accessories.

2. All delivery times must be notified to Party B on the same day.

3. The accessories that Party A needs to send to Party B must be sent within three days (Party B will be informed of special circumstances).

4. Waste batteries that have exceeded the three-warranty period of Party B can be directly returned to the battery supplier of Party A (the expenses shall be paid by Party A).

Six, the provisions of the return and disposal

1. During the normal operation of Party B, all products cannot be returned to Party A. If there are batch quality problems, they can be exchanged after being verified by Party A's technicians.

2. If problems are found in the process of new car sales, and they still can't be used normally after being repaired by maintenance personnel, they can be replaced after being verified by Party A's technicians. ..

Seven, maintenance cost standard:

1. The maintenance fees of all Shengbaolong electric vehicles of Party A shall be returned to Party B within _ _ _ _ _ _ _ _ _ _.

Note: The actual sales volume is subject to the number of warranty documents returned by Party B to Party A. ..

2. The maintenance expenses under special circumstances can only be implemented after being approved by Party A. ..

Eight, the relevant provisions of the maintenance costs:

1. Party A and Party B shall settle the maintenance fee once every quarter.

2. Under the following circumstances, Party A will cancel the maintenance fee for this quarter:

2. 1 Party B cheated in the warranty receipt card returned to Party A. ..

2. Party B unilaterally violates the terms of this contract.

3. Party A shall evaluate Party B's services once a month (see the evaluation table for specific items), and the results of each evaluation shall be notified to Party B within five days before the start of each month.

Party A: _ _ _ _ _ _ _ _ _ _ _ _

Party B: _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

After-sales service agreement 2

Party A: _ _ _ _ _ _ _ _ limited liability company.

Party B: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

In line with the business philosophy of _ _ _ _ _ _ _ _ _ _ _ _

Article 1 Responsibilities and Rights of Party A

1. Actively cooperate with Party B to carry out after-sales service and maintenance, and perform local duties.

2. Be responsible for training the maintenance technicians of Party B. ..

3. Provide Party B with timely and accurate technical information on new product maintenance.

4. Party A's after-sales service center regularly and irregularly checks Party B's service quality and agreement implementation.

Article 2 Responsibilities and Rights of Party B

1. A _ _ _ _ _ _ _ _ product after-sales service organization must be established, equipped with enough qualified maintenance personnel, equipment and service places.

2. Make clear the person in charge of maintenance and full-time maintenance personnel, and notify Party A in time if there is any change.

3. Party B must provide pre-sale, in-sale and after-sale services for _ _ _ _ _ _ _ _.

4. It is not allowed to change the original design and _ _ _ _ _ of the product without authorization. If there are any product failures and accidents caused by unauthorized modification, all consequences will be at your own risk.

5. In case of major product failures and accidents, Party A shall be informed immediately, and assist in investigation and technical appraisal.

6. Accept the guidance and supervision of Party A, and send or fax the monthly maintenance quality information feedback form to Party A's after-sales service center before _ _ _ _ _.

7. Accept Party A's maintenance instructions and complete the task on time with good quality and quantity.

8. Party B's maintenance point shall actively carry out user return visits, and the number of return visits shall not be less than _ _% of the maintenance amount of the month.

Article 3 Scope of Warranty

1. All _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

2. For the product failures and accidents caused by the users themselves during the warranty period, Party B shall charge the production fee according to the charging standard specified by Party A. ..

3. Outside the warranty period, Party B must charge in strict accordance with the relevant charging standards stipulated by Party A. ..

4. Other matters shall be handled in accordance with the relevant provisions of local services.

Article 4 Service Requirements

1. Party B must provide on-site services for users in order to provide _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

2. When Party B provides maintenance services for users, it must fill in the maintenance form in a unified way, which will be signed by the users after maintenance.

3. Party B must strictly implement the after-sales service management system formulated by Party A. ..

Article 5 Maintenance cost standard

1. All _ _ _ _ _ _ _ _ _ products shall be returned as maintenance expenses according to _ _% of the actual settlement amount of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

2. During the warranty period of _ _ _ _ _ _ _ _ _ _ products (including electric water heaters), all large, medium, small and medium-sized products shall be _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Article 6 Laying and Distribution of Product Maintenance Parts

1. Kitchen accessories must be purchased, and the expenses shall be borne by Party B, and the old ones cannot be exchanged for new ones.

2. The maintenance parts of water heaters and range hoods shall be distributed at _ _ _% of the monthly sales of dealers. All the parts needed in the future must be replaced with old parts, and the old parts will not be returned, and Party B will buy them at the cost price.

3._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

4. Accessories below _ _ _ _ _ _ _ yuan are provided free of charge.

Party A: _ _ _ _ _ _ _ _ limited liability company.

Party B: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

After-sales service agreement 3

Party A:

Party B:

According to the Contract Law of People's Republic of China (PRC) and relevant laws and regulations, Party A and Party B reached an agreement through friendly negotiation on the basis of equality and mutual benefit, and concluded this contract.

Article 1 General situation of the project

1. Project name: After-sale of passbook printer products.

2. Maintenance location:

Article 2 Scope of technical services

During the term of this contract, Party B shall provide after-sales service for Party A's outlet printers, including technical services such as troubleshooting, spare parts replacement and preventive maintenance.

The damage of dot matrix printers caused by man-made and force majeure factors belongs to property insurance liability, such as power demand, flood, rodent damage, power grid fluctuation and so on. , which does not belong to Party B's service scope. Party B will assist Party A to solve the communication and management problems encountered in the process of using the printer.

Article 3 Maintenance Details

Passbook printers and report printers in business outlets, and the number of printers in urban areas is RMB/set/year (see attached table 1 for details). Maintenance amount: RMB, in words: RMB only.

Article 4 Contents of Technical Services

1, technical consulting service

1 and 1 Party B shall provide Party A with a free service hotline and provide 24-hour remote technical consultation service.

1, 2 Party A can also call Party B's local service station directly:

2. Preventive regular maintenance service

Party B shall provide preventive regular maintenance services twice a year for the outlet printers under this contract, mainly including:

2. 1 Analyze the error records of the machine and check each functional module.

2.2 Inspect and clean products and equipment.

2.3 Check the functions of each module of the equipment and confirm that it is in the best matching setting or state according to the relevant technical manual.

2.4 Replace easily worn parts, components and seriously invalid or aging modules.

2. Check and confirm the operating environment, such as grounding wire.

2.6 The specific time shall be agreed by both parties.